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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1939 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers love the product's excellent overall performance. They particularly appreciate its innovative two-drawer freezer design, generous capacity, and spacious size. Users are also pleased with its quiet operation and effective temperature control, which keeps everything very cold.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 1,939 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for black friday price. Pay for the extended warranty dont get it wth the total rewards warranty. Total rewards warranty isnt good for appliances

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Kitchen Fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good…it’s been a great purchase for the family.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Products always stand out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was delivered on schedule. The installation was simple. Refrigerator works well, no issues thus far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my LG fridge. Purchase was great from a rider to delivery

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LG Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this on sale as our older different model fridge (1994) was starting to make a lot of noice and leaking water. This fridge is very quiet and perfect for what we wanted. Sales person was great in answering questions and the delivery and hook-up process went just as great. They also hauled away the old fridge for $15 so you can't beat that.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Nice fridge

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity. Nice there is two different ice settings. Love the two frezzer compartments. The app is a nice feature due to having kids who like to leave the door open

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Similar to previous refrigerator It is not as high which is good for me Looks beautiful in kitchen Ice box in side door is tight to open and close Everything works well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge. Spacious. Just what we were looking for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A little disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water filter isn't great and always have to reset the ice

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge Review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After one month of use, love the fridge. No problems at all. Plenty of space and love the look. The ice cubes are a little smaller than I'm used to, but it's a great product

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    In complete sale

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is very nice, but problems in getting someone out to complete the water hook that is part of the sale, as of yet no hook up is in sight.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Love the Refridgerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new refridgerator! It’s so roomy on the inside shelf’s.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hey there. Thanks for your awesome feedback on your new LG refrigerator! Your 28 cu. ft. Large-capacity design gives you all the room you need to stock up on your favorites while keeping everything organized and easy to find. For more feedback or questions, private message us on social media @LGUSSupport​. Thanks for choosing LG to be part of your home!​​ ^David #LifeisGood LG

  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Just the right replacement for our old Sub Zero

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After our 20 year old Sub Zero was dying from a refrigerant leak that couldn't allow fixing to be economical, we shopped stores and found Best Buy had this LG model, and a very helpful salesman to work with us to make a purchase easy. Design and engineering of the refrigerator model is subperb, and user-friendly as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious! We purchased this to gain more storage room and it works terrific. The slim ice maker produces more than enough ice for our family

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    It’s so big!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is HUGE! We have yet to have it filled and we have the same amount of food we had in our previous refrigerator. It makes it super easy to find what you’re looking for without having to take everything out and search behind things.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    2 problems in 6 months

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So bought this expensive refrigerator and have 2 problems. First one was bottom freezer door producing ice around the seal of the door. We have an extended warranty with best buy so we called they came out. Best buy thought it was a compressor defect and told us to call LG since less than one year and still under LG warranty. We called LG they came out and it was a screw that was not tight enough problem fixed. But taking the time to meet with best buy ..then LG took time for me to wait at home both times..that sucked. For the past several months my ice has a sell to it, not the water...just the ice from the icemaker. We changed the water filter and air filter and used LG ( expensive) made parts. That didnt help. Callled LG twice and the first time I was told get rid of all the ice and put baking soda box in the fridge to absorb the smells. Did it and it didnt work. I have NO onions or garlic in the fridge..yet the ice continues to smell. Called LG today about the problem and I am being told that problem is NOT covered by the warranty ( how convenient) So again I have the best buy warranty and will be calling them. I never had this happen to my previous fridge and in that on I stored everything and never had bad ice taste or smell. It was a Frigidaire. I have LG washers and dryers and they work great, but because the way LG is responding with this...I will not be buying any LG product in the future. I also own TWO 55" LG TVs and you should look at WiFi connection problems with there TVs. Google it and you will see. Best buy came and fixed BOTH of them as well. Avoid LG products

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Quality Appliance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thid is one fantastic fridge. Very large interior and two freezer sections so you never forget what was on the bottom in the back. Ice maker and cold water work smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great frig for a family of four

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a 14 year old side-by-side. This LG has all the space we need plus extra for all of our needs. We have not tried the Wi-Fi capabilities yet, but plan to soon. Was a little concerned about purchasing a high tech frig. So far, no glitches and everybody is happy. It looks good, too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love except ice maker performance is only fair

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator but ice maker often freezes up on one side so it runs out of ice even though the right side is full of ice. Have to empty it out and start over. Ice maker thin design is a 5, but performance a 2 star. . Haven’t used the remote feature

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG Refrigerator has so room for everything. The only complaint I have is you have an optio for crushed ice but if you use that option the ice dispenser cloggs. It states not to use the crushed in the instructions.

    I would recommend this to a friend