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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1939 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers love the product's excellent overall performance. They particularly appreciate its innovative two-drawer freezer design, generous capacity, and spacious size. Users are also pleased with its quiet operation and effective temperature control, which keeps everything very cold.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,939 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    So far, so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like this fridge - plenty of room, works well and looks good. Only problem is getting the wifi set up. It wont recognize the password they gave me. Otherwise, we are satisfied with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Great fridge - love the ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ice maker. Lots of space - easy to organize. Double freezer drawers keep you from forgetting mystery food at bottom of freezer. You can see everything!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. The delivery and installation went really smooth

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works good with some quirks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge works well but there is two things I do not like. The bottom freezer does not have a light and the left side fridge door closes really hard. Other then that it has worked fine for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luv this fridge. Iam enjoying it very much. Luv the ice maker. Storage and everything about it. Thank u so much

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. It’s so spacious . The water and ice dispenser works beautifully.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Lg fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Connects to WiFi and looks bigger in person.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    So huge, I can hear my voice echo inside.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had the fridge for almost 2 months now, and I have yet to fill it near capacity. I don’t need a separate beer fridge any longer. Wait, yes I do.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Lg

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good refrigerator for the price we got, working well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time working very well service is excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 yrs out and still going strong!!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this refrigerator for 2 years now. Not a single problem. If anything it gets TOO cold! - then I just readjust the thermostat. Seriously love this thing...only wish it had a light for the bottom drawer - but if that's the only hang up...then buy this fridge!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality, Total Tech Deception, Ruined Holiday

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrendous experience with Best Buy and Geek Squad—TotalTech is a scam. My fridge, barely over a year old, died more than THREE WEEKS before Thanksgiving, and they couldn’t fix or replace it in time for the holiday. For the $2,200 price tag, I expected much better reliability. The fact that it failed so quickly is a clear indication of poor quality, especially for a product I trusted to last much longer. My Experience I reported the issue on November 6, and the earliest appointment (with a $105 fee) wasn’t until November 14. The tech came out, said it needed a new Main Control Board, and assured me the part would arrive overnight. Fast forward to November 19, and I’m told the part still hasn’t shipped. I asked for a supervisor to contact me. On November 21 I heard back, only to be told the part is no longer available from the manufacturer, and my fridge will be replaced—except they can only offer me the Black Friday sale price, not what I paid. The icing on the cake? The earliest replacement appointment is December 5. Meanwhile, I find the part online from LG available with overnight shipping proving they lied about availability. Best Buy and Geek Squad have completely ruined my holiday and shown zero urgency or competence. Never again.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Nathan. Thank you for sharing your detailed experience with us. We understand your concern about your LG Refrigerator (LMXS28626S) model, especially with the challenges you've faced around the repair, delayed parts, and lack of timely service. We strive to provide top-notch products and exceptional services to ensure a smooth experience. Since you've found the part available online, we suggest contacting us directly through social media @LGUSSupport, where we can assist you further. Our team can help facilitate any additional support or follow up with the service process, ensuring we get your fridge back to working order as soon as possible.

      We understand how much this has impacted your holiday, and we’re committed to making sure we address your concerns in a timely manner. ^Juvy LG

  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Bill

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just what we wanted! Workks great with 2 drawer freezer. excellent storage in frigerator,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    LG fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great! The litters for the water and ice needs to be in lights or bigger. The glare on the fridge makes it hard to read the words.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG refrigerators

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator performed as advertised. The only thing that I was disappointed in was the size of the ice cubes...too small.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good fridge. I prefer the fridge w a middle drawer. This one you have to open the whole top (both French doors) to open the inner large drawer where we stored most used foods kids grab. The shelves are glass do you can see items. The side baskets on the doors are reasonably sized. Its been about 2 years and the Ice maker might be going out. It’s also very small ice maker cubicle. Never made it through a dinner with everyone home without running out. The freezer space is pretty on point. I do like that!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good a lot of capacity like the crushed ice feature

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you use a lot of ice you will need to stock up on it. The bottom freezer drawer doesn't have a light when you open it. Other then that it works well and holds a lot of stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been keeping every thing cold just like it should. Only issue has been instalation of the water filter it has to click several times to instal all the way. water was coming out tasting bad until I googled the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Nice Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all this is a good refrigerator. Drawers and doors are not as smooth opening and closing as I imagined. There is a lot of room for food inside and lots of freezer space

    I would recommend this to a friend