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Customer Ratings & Reviews

$1,999.00
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The comparable value is $3,499.99

Customer reviews

Rating 4.4 out of 5 stars with 1939 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers love the product's excellent overall performance. They particularly appreciate its innovative two-drawer freezer design, generous capacity, and spacious size. Users are also pleased with its quiet operation and effective temperature control, which keeps everything very cold.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,939 reviews
  • Rated 5 out of 5 stars

    Awesome Looking and Well Designed Refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome looking refrigerator! The left opening door takes some getting used to because the ice maker is a part of the door. We just need to be aware when letting the door close on its own the door slams shut and can be a bit startling. Overall LG did a great job with the space design. I would definitely recommend this product to my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had the refrigerator for a month and love it. No problems with it .

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Awesome Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of room. Delivery was great. But value for your money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge. Has so many hidden features that I didn’t know about til I looked further into this product

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge! Lots of space and options for organization!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HUGE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOOKS GREAT, LOTS OF SPACE, ICE MAKER WORKS GREAT AND LIGHTING IS AWESOME.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy LG refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 1st refrigerator broke shortly after purchase. It was graciously replaced by Best Buy. 2nd one has broke 2 times and still broken. LG customer service sucks. Looking for a Samsung and take a major loss

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for reaching out to us with this review about the LG - 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System - Stainless steel. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James. LG

  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    Ice maker could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker is horrible it barely makes any ice. Were constantly buying bagged ice. I bought this model because I like all the room in the refrigerator and the freezer but if you like using ice it barley works and produces tiny ice cubes.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      I'm sorry to hear that you're having issues with the icemaker. There should be an "Ice Plus" feature on your refrigerator. Please try that if you haven't already, and if that doesn't resolve the issue, then please contact us to further assist you.
      https://www.facebook.com/LGUSSupport
      Twitter at @LGUSSupport
      Phone: 1-800-243-0000 LG

  • Rated 5 out of 5 stars

    A great fridge, suits our needs excellently!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This style/model was a definite upgrade from previous refrigerators owned ... I especially love having two freezer drawers for storage! It is easy to organize items within all areas of the unit, due to the way the interior is laid out. The auto ice maker produces ice quickly, although the volume amount is a bit small (due to size of collection bin). Definitely recommend this item!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator and freezer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this item was not my first choice, I am very happy with it and how it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of room,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look and all the space!Much easier to find things and easier to organize!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No water

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the water dispencer in the door doesn't work.Geek Squad has come out twice, they have thrown in the towel. It super frustating to be treated this way. I am not sure what I'm to do next? plus the fridge is loud the doors swing violently and jars in the door are tossed about. it does keep food cold but the freezers are small and unlit.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, Opermom. We understand your situation regarding the issues with your LG LMXS28626S refrigerator. Let's address each concern:

      Water Dispenser Not Working:

      Water dispenser issues can stem from several factors. Here's a step you can try:

      Check the Control Lock: Ensure the control lock isn't engaged, as this would disable the dispenser. If the locked padlock icon is illuminated, press and hold the lock key for 3 seconds to unlock it. After unlocking, test the dispenser again.

      Loud Operation and Door Issues:

      Unusual noises and door concerns can be influenced by several factors. Here's a step you can try:

      Ensure the Refrigerator is Level: An unleveled refrigerator can cause operational noises and affect door alignment. Use a level to check, and adjust the leveling legs as necessary to ensure the unit stands evenly.

      Freezer Size and Lighting:

      We understand that the freezer's capacity and lighting might not meet your expectations. The LG LMXS28626S model features two freezer drawers for maximum organization.
      LG Refrigerator - Troubleshooting Dispenser Issues - https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-dispenser-issues--20150177934291
      However, if you find the space insufficient or the lighting inadequate, please send us a private message on Social Media @LGUSSupport with your contact information and specific concerns. We'll be glad to explore possible solutions or alternative models that better suit your needs.

      We appreciate your feedback and are committed to ensuring your satisfaction with our products.

      —Renzo LG

  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! The extra drawer is perfect for organization and flexible settings are perfect

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my LG refrigerator, it’s so spacious. Great size for the price

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge for a customer of mine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery people were bad. Late and left trash. Product was good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product for my new house, we purchased & get great deal from the store.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really enjoyed having this fridge. Lots of extra room.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Lots of space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how much space this fridge has compared to my old fridge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new LG refrigerator! The black stainless steel has a beautiful finish on it and I love all the features that are included on this fridge

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great fridge with plenty of room

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge! Love the in door ice machine. Saves so much room!

    I would recommend this to a friend