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Customer Ratings & Reviews

$1,999.00
Save $1,500.99
The comparable value is $3,499.99

Customer reviews

Rating 4.4 out of 5 stars with 1939 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers love the product's excellent overall performance. They particularly appreciate its innovative two-drawer freezer design, generous capacity, and spacious size. Users are also pleased with its quiet operation and effective temperature control, which keeps everything very cold.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,939 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love 2 drawer freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only had this fridge a few weeks but so far love it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love my frigde

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way this fridge looks in my kitchen. It works great.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Best fridge EVER!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about it! The double freezer doors are excellent!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Toddo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would choose the single freezer door next time. Ice doesn't produce as fast as I need when company is over.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love the refrigerator.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is bigger than it looks on the inside.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks good and functions great like other LG products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT BUY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total LOVE it.. Wonderful to see everything without having to move stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great style and space

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator fits our needs and style and value. Yes it took a few months to get but well worth the wait. Plus the staff and manager at the Williamsburg Virginia store are the best. Will be back when we need anything else.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lg fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like the new fridge , the only complaint is the ice maker doesn’t make ice as fast or as much as we hoped We originally wanted the double ice maker fridge but they where out of stock and we needed on now

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space in fridge, freezer drawers ok. Bottom freezer drawer does not light up! Ice maker doesn’t keep up with our 3 person family. I bought ice bin to stock up on ice. Overall, happy with the fridge and Best Buy was terrific!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, a lot of space, ice maker work really good!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    perfect fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG is the perfect fit for our kitchen, highly recommended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice with small problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good space. Looks nice. I love the ice in the door. However the door is hard to close. ! No amount of leveling removes the need to push the door closed forcefully. it is also fairly annoying that all doors must be closed to dispense ice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for a 9 1/2 year old Lg refrigerator. They have made many improvements over the years. We replaced the old one due to computer board failure, which would not have been worth fixing, given the cost of repair and age of the old one. Our installer told us that all brands are having similar failures. This is a good mid point price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HAPPY WIFE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. Very nice looking and the functionality of it is awesome. I do wish the water and ice were on a different dispensing system. Other than that, I really don't have anything negative to say about this fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great space and love the LED lighting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an upgrade to our previous side-by-side. More room, lots of shelving, great lightening. Makes ice fairly quickly too. Love the extra bin that comes with it to help store ice. The only thing I don't care for is the beeping that occurs after a minute of being left open. This can get annoying and I haven't seen a way to turn this feature off.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fridge and spacious hard to keep full with 3 kids

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, bright, good interior design Slim ice maker is great

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints so far. Makes ice fast and lots of space

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy and LG complete failure

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the style of the fridge but after two years it started to have failures. Two months ago the ice maker quit working. Turned out it was the fan blowing cold air up to the ice maker. Found part online and got it working again. Now the entire upper fridge section is not working. Called geek squad to come out and troubleshoot/fix problem. Geek tech did some diagnostics and determined it was a faulty control board. Was given an invioce for estimated cost. Paid the invioce in order to get the control board ordered so we could get the fridge running as soon as possible. Follow up apointment for control board replacement was the next Friday. Friday came, received txt the tech would be arriving between 1 and 5. 6 o’clock no tech. Called geek support and got the run around. Finally was told “tech had family emergency’” and didn’t make it. (No kidding). Ask when to reschedule and earliest date was the following Thursday. Called back the next day to confirm appointment and it was never made. Now being told it is more than two weeks out. Not happy with the LG problem unit and more disappointed with Best Buy and the horrible tech support. Overall zero stars for both LG and Best Buy. And i still have a broken fridge.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. We understand your inquiry regarding your LG LMXS28626S refrigerator and appreciate you sharing the details of your experience. It’s important to us that your fridge works reliably, and we’d like to assist you further.

      As a troubleshooting step, please try resetting your refrigerator’s electronics to rule out a temporary control board glitch:

      Unplug the refrigerator (or switch off its circuit breaker) for one minute.

      After one minute, restore power and allow the fridge to reboot for about five minutes before checking if the upper section cools properly.
      https://www.bestbuy.com/site/lg-27-8-cu-ft-4-door-french-door-smart-refrigerator-with-smart-cooling-system-stainless-steel/5968400.p?skuId=5968400
      If the cooling issue persists, please send us a private message on social media @LGUSSupport so our team can work with Best Buy Geek Squad on your behalf or explore additional solutions such as verifying replacement part compatibility and scheduling timely service. We appreciate your patience and the opportunity to help get your refrigerator back to optimal performance. —Renzo LG