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Customer reviews

Rating 4.4 out of 5 stars with 1939 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers express satisfaction with the refrigerator's ample storage space, overall performance, reasonable size, quiet operation, and effective temperature control. However, some customers have reported issues with the ice maker's performance. Additionally, a few customers have noted concerns about the door design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,939 reviews
  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. Water and ice dispenser is nice and tall to fill water bottles. The refrigerator portion is large and flexible. It's easier to keep the freezer organized with the two drawers. The ice reservoir is small. If you use a lot of ice, you'll want another source of ice or will want to store ice in the freezer. It's just two of us and it serves us well.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design, Overall performance

    Rated 5 out of 5 stars

    Nice Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. Love the dual freezer drawers. No issues yet. Installation was amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy purchasing process. No pressure from sales team, just friendly service. Very helpful service when I picked it up. They loaded it in my truck for me. Only thing I would change next time is I wouldn’t pay the delivery fee. Unloading that big ol’ fridge myself was a challenge.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    psh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. The fridge works great and has a great space.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy and lots of flexible space inside both the refrigerator and freezer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG fridge review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really pleased with this refrigerator. Lots of room for all items in the freezer. Like the small ice cubes it makes. Color is perfect for my kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another best appliance from LG

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got the LG fridge and it's a game-changer! Stylish design, tons of space, and it keeps everything fresh. Love the adjustable shelves and energy efficiency. Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Freezer design

    Rated 5 out of 5 stars

    It’s nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it so much it’s very roomy and reasonable price also I like the way when they split the freezer to two parts

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Only had it a couple of weeks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm going to go with four stars for right now. I have only had the refrigerator a couple of weeks. It works like it should and seems to be well made. Only time will tell. This is the reason for 4 stars. If it makes it a year without issue then 5 stars it will be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bhanu

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, great price, great design, I like water dispenser.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    nice machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the double freezer, so easy to organize, looks great in our kitchen. Keeps all items the proper coldness.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Frenchie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking refrigerator. Have had couple months. My only issue is freezer doors don’t stay open while you are putting items in or out. You have to hold the handle. Otherwise good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator with Smart Space Use!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a terrific refrigerator, and how the cold storage space is used (and modular) is great. The ice-maker works very fast and the controls are simple to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge! I have so much space for my food! I also love that I can separate my meats from my ice cream and frozen veggies since there are two freezers. The only drawback is that the left door always shuts with a bang. I wish they would’ve made it more like the right side where the door closes smoothly and quietly.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Great Fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this to replace my 19 year old French door fridge and I'm so glad I did. I love the 2 freezer drawers rather than the single drawer with a second level slide out - much easier to keep organized. The water/ice dispenser works great. So far I'm loving it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Horrible customer service, no real warranty

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so disappointed, not completely in the actual Refrigerator, although it was delivered with a deficient right side door. But more so in the complete lack of customer service in responding to the repair. I spent good money on this Refrigerator and it came with a deficient right side door, once you open it, the door flies open until it hits whatever can stop it. In my case, it is a wall next to the Refrigerator. I filed a warranty request and they have NEVER contacted me to actually fix it. What they have done is sent a text through AI with a Youtube on how to fix a Refrigerator door that will not seal, and then on how to fix a door that will not close, Neither of which is my problem. After sending each of those texts, they tell you to file another claim (which I have done multiple times now) and the loop seems to be never-ending. I bought 4 very high dollar appliances from them, which is really not the point, but based on the fact that they do not stand behind their products and offer ZERO help, I will never buy an LG appliance again. For reference, I bought this at the end of November and still zero resolution or actual contact from anyone who might be able to fix the problem. I am pretty sure no one wants a French-door Refrigerator where you have to hold the door open while using the Refrigerator. Which really defeats the purpose. The left side works as intended but the space in the actual Refrigerator is also very small which further complicates the problem, If you want a company that stands by its product, buy anything else. If not, this might be acceptable. i am very disappointed in the LG company.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 4 out of 5 stars

    LG quality controll

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In box, delivered with a broken left handle and glass shelf was scratched in4 places. Smaller than my prior LG/Kenmore similar model. Hate the limited configuration of the glass shelves and door storage. Love the smudge free exterior. Love the tiny cubes. Like the double drawer freezer. LOVE Best Buy delivery guys!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Be careful of condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid for an excellent condition and received a good condition one. Was told I had to take it back in order to get the right one but how should I be inconvenienced for their mistake. My husband picked up the fridge and they brought it to the car. When I checked it at home is when we realized it was the wrong one. Water dispenser did not dispense water and had to have LG come out to fix. Altogether an inconvenient experience!

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, CarolineW. Thank you for sharing your experience with us regarding the delivery of your LG - 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. We understand your inquiry and the inconvenience caused by receiving the incorrect unit condition and subsequently needing a service appointment for the water dispenser.

      We recognize the valuable time you took to coordinate the pickup and the later service call, and we appreciate your patience while we ensured the refrigerator was dispensing water correctly.

      Since the water dispenser required an in-home service, one basic check that is always helpful is to ensure the Control Lock feature on the dispenser panel is not engaged, as this will prevent the dispenser from working. If there is a padlock symbol on your display, press and hold the Lock button for 3–5 seconds to unlock the dispenser and restore function. Since a technician has already visited, the primary issue should be resolved.

      We would be happy to discuss the details regarding the initial unit condition discrepancy and any further questions you may have.
      https://www.bestbuy.com/product/lg-27-8-cu-ft-4-door-french-door-smart-refrigerator-with-smart-cooling-system-stainless-steel/J7G56FY4H9
      Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further and review the specifics of your delivery experience.

      —Renzo LG

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Lots of space and cools down well. The ice machine works well just keep in mind it’s not a lot of ice. It’s nice and bright and very modular

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design, Overall performance

    Rated 5 out of 5 stars

    Very nice refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed this refrigerator. I am glad I bought this one with the two freezer draws, it works great for me.

    I would recommend this to a friend