Customer Ratings & Reviews
- Model:
- LMXS28626S
- SKU:
- 5968400
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the refrigerator's ample storage space, overall performance, reasonable size, quiet operation, and effective temperature control. However, some customers have reported issues with the ice maker's performance. Additionally, a few customers have noted concerns about the door design.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Very nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice refrigerator for the money. I have numerous LG products so it was a no brained for me to buy an LG refrigerator as well.
I would recommend this to a friend - Pros mentioned:Capacity
very nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been enjoying my new fridge with all of the drawers and shelves Thanks
I would recommend this to a friend Very good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE MY NEW REFRIGERATOR thank you best buy.....
I would recommend this to a friendLove my fridge!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge so much we bought the same model for our new home. Great storage and easy to clean. My only comment on improving is the capacity in the ice maker - but we use a ton of ice!
I would recommend this to a friendFridge delivered
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is nice, clean, and damage free. It cooled off pretty quick after being installed. Geek Squad were professional, and quick to answer my questions.
I would recommend this to a friend- Pros mentioned:Overall performance
Love my fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far no issues it dose what it’s supposed to do and it looks real nice in the kitchen I’m so far a satisfied customer
I would recommend this to a friend - Pros mentioned:Overall performance
Well designed refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered the refrigerator 21 days ago. To date it has been working great. Hope it always works this well.
I would recommend this to a friend Love Is An Understatement!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am borderline obsessed with our fridge as it is everything we wanted and more. We purchased it from the BestBuy outlet in Ocoee. The fridge was delivered and set up within our delivery time and date window.
I would recommend this to a friend- Pros mentioned:Overall performance
LG Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far we are really satisfied with this refrigerator.
I would recommend this to a friend - Pros mentioned:Size
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit, and size. Great size for purchase amount
I would recommend this to a friend Defective fridge and horible Best Buy service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered this fridge and after Best Buy hooked it up the water would not work so they ordered us a replacement. Second one also had the same issue. Called Best Buy and it took almost 2 hours for them to tell us to do everything their installers already tried. They said we had to cal LG to have a tech out. Called LG and they made us do the same run around for an hour trying to fix it. They then said “you need to call Best Buy to have someone come fix it”. After that waist of 3 hours we ordered a fridge from another big box store and told Best Buy to pick this one up. The other Big box store was amazing. Fridge was install in 2 days. Worked great. Delivery crew walked us through everything like it was a new car. Next day Best Buy picked up the other one. You will see what they did to our door with no attempt to do anything about it. In fact during install, they did everything possible to not have to remove the doors on the fridge. Tried to take our screen door and patio door apart instead of just doing it right like the other company did. Very poor customer service, delivery service and I still have a large sum of money that needs to be taken off my card. Definitely shop the competition if anything just for better customer service and delivery crews that will respect your home.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brian. Thank you for sharing your experience with us. We understand your concern about dealing with both the water issue on your LG Refrigerator (LMXS28626S) model's fridge and the run-around with the service teams.
We always aim to provide high-quality products and top-notch service, and ensure a smooth experience. We want to assist you in resolving the issues, even though you've already moved forward with a new fridge. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. To make sure we address your concerns and get your account properly handled, please send us a private message on social media @LGUSSupport. We’ll look into the details of the service and work with you on the financial aspect to ensure everything is squared away. ^Juvy
- Pros mentioned:Freezer design
Love my fridge!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s beautiful and so spacious inside! Lots of room inside. Love the 2 freezer drawers!! Amazing buy.
I would recommend this to a friend Junk , do not buy! LG repair super slow to service
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk! We’ve only had this fridge for less than a year and the compressor already had an issue and then now goes out again within the 2nd year. LG repair technicians are super slow (limited technicians available) both times to come in to repair so now our food will be wasted and we won’t have a refrigerator for multiple days because the technician will take 5 days to come in. Will never buy LG refrigerator again! Freezer space also very limited. I wish Best Buy sales person didn’t recommend this fridge in the first place.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
New Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is great and the only thing that I was unhappy about was the amount of ice it holds. Other than that this was a great purchase
I would recommend this to a friend- Pros mentioned:Freezer design
Good fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge isn’t as spacey as I thought it would be. I should have tested it out at the store first. other than that is very nice and functional. Looks gorgeous.
I would recommend this to a friend Big and easy to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it I was having a tough time deciding on a refrigerator but I’m glad I got this particular one is really big and freezer is just right it cleans easily the instruction say you have to empty the ice maker twice before you use the actual ice but in reality is more like 5 time to get the after taste out of the water same goes for the water dispenser but other than that is really nice
I would recommend this to a friendRefrigerator silver.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I picked this refrigerator enter looking at several other. The salesman was very helpful. This is the best product . My money is well spent!!. Amen
I would recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha
Large capacity LG refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really love our new LG refrigerator. It holds a tremendous amount and the smaller freezer drawer is truly convenient. Highly recommend
I would recommend this to a friendLG refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was great but when I unboxed it it had two dents on the door so make sure you inspect before leaving the store great for the price can't go wrong with it
I would recommend this to a friendGood looking but performance is bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this new refrigerator in December 2018 after my 5 years of LG refrigerator stop working. Now, in April 2020, it does not work properly anymore. I needed to buy very quickly a new freezer in order to avoid my meats went bad. The ice maker is not making ice, the freezer does not freeze anymore and the refrigerator does not bring the set temperature. I have to repair it or buy a new one. Especially now during Covid-19 restrictions is a bad time and something like that to be broken. I am very upset!.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that your fridge is not working properly.Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you.We will make sure that we can send out a technician that is healthy and safe.We apologize for any inconvenience this caused. ^Venette