Customer Ratings & Reviews
- Model:
- LRMVS3006S
- SKU:
- 6397176
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 29.5 Cu. Ft. 4-Door French Door-in-Door Smart Refrigerator with Craft Ice for its popular Craft Ice feature and innovative door-in-door design. Users also appreciate the refrigerator's overall performance, amazing capacity, and the ample space it provides. Furthermore, customers find its size suitable and are pleased with its quiet operation and excellent features.
This summary was generated by AI based on customer reviews.
Awful after sale customer experience with a defect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful after sale customer experience with a defective $4000 LG refrigerator which LG sells it as its flagship top of the line 4 door insta view refrigerator. Within 2 week we noticed that the top drawer of this refrigerator was defective. It took some effort to open it and more effort to close it, as the drawer gets stuck at a point half way. When Best Buy delivered this refrigerator, the delivery person did not hook the water line even though it was included in the purchase. They said someone from greek squad will come to connect the water line. Took them 2 weeks to get the water line hooked, and turn on the refrigerator. At that time we noticed the top drawer has defect. We talk the best buy person and he said its new and will be perfectly fine in few days. It never did. Called Best buy multiple times, and they send someone from Geek Squad , but he said that they will have to replace the drawer. No one came to replace it ..waited for weeks and called again, and was just being a run around. Asked them to replace it and they said 2 week return is over. Well it took them 2 months to tell us that it can be repaired. Cant believe Best buy will be so careless and difficult to deal with.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Bad choice of refrigerator.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My four year old LG no longer cools , repairman has been here 6 times replacing compressor, thermostats and . valve, Frig is moderately cooling, my husband jokes I now have a new spot to store Christmas ornaments. Was supposed to be under warranty. LG has this reputation, our repairman said he will no longer service LG products.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Door-in-Door too warm for storage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.According to LG, it is perfectly normal for the door-in-door are to be 10+ degrees warmer than the rest of the fridge. This means that even if you set your fridge to 35, the door will still be 45 degrees. LG recommends using this area for condiments, which would still be warm enough to breed bacteria. If you don't mind everything in the door being "not quiet cold enough" then this fridge is likely fine for you. Do not store anything perishable in the door compartment.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi there, We see that you gave us a 2 star rating, We can definitely understand why. However, We'd like the opportunity to make things right. There are several causes for a refrigerator that doesn't cool, including dirty condenser coils, poor ventilation, improper installation, faulty or dirty gasket seals, unorganized food storage, appliance location and malfunctioning internal parts. With that said, Please contact us so that we can get you some attention for this issue as this is not how your LG Refrigerator was designed to perform. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~Tanisha
Bad Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in March 2021, died February 2022, the unit stop cooling. Service changed compressor, motherboard and still not working as of March 11, 2022. We have been going round and round with LG and LG service maintenance to declare it a lemon or big paper weight. I will update this post if needed. Its been a nightmare.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product, Donald. Understandably, this is frustrating. We are doing our best to improve the quality of our products. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
5 star fridge that ends up being a 1 star
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is awesome and would be 5 stars but one feature is so awful, it makes this a one star refrigerator and absolute regret. There are two ice makers, the traditional and craft maker. The traditional I’ve maker literally must be the smallest I’ve maker to ever go into a refrigerator. The fact that they put this ridiculous ice maker in a $3k+ refrigerator is absolutely shameful. We are a family of four but only 2 adults. The other two are toddlers and we NEVER have ice. It’s depleted so quickly because of how small it is and this refrigerator takes FOREVER to refill the bin, even when you have it on “ice plus.” We had a standard $1600 GE before this and never ran out of ice, EVER!!!!. Do not buy this if you plan on having people over or let alone want ice for yourself on a regular basis.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback about the LG Refrigerator (LRMVS3006S) model. We’re glad to hear that you find it awesome overall, but we understand your concern about the ice maker's capacity. It’s important for a refrigerator to meet the needs of your family, especially when it comes to having enough ice on hand.
For optimizing ice production, we recommend ensuring that the ice maker is set to “Ice Plus” and checking for any blockages that could affect its operation. However, we recognize that the design should ideally accommodate larger families, and your feedback will help us improve our products.
If you have any further questions or need assistance, please feel free to send us a private message on social media @LGUSSupport. We're here to help and appreciate your input. ^Juvy
BROKEN FRIDGE/HORRIBLE SERVICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service I have ever experienced. We received a broken fridge two weeks ago and no one can figure out how to schedule a return pick up. I now have the new fridge, and still have the broken fridge in my kitchen. Literally no one can help me. I have wasted a minimum of 15 hours over the last two weeks on the phone, in the store, trying to resolve and no one can help. The people in Braintree have been the most helpful and nice, but they seem to have their hands tied. I am not sure what else to do at this point
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience and providing feedback on the LG Refrigerator (LRMVS3006S) model. We understand how important it is to have a fully functioning fridge in your kitchen, and it is unacceptable that you have had to spend so much time and effort trying to get assistance. Please know this is not the experience we want you to have with our service. We are actively working to address and rectify this situation. Our team in Braintree is renowned for their helpfulness and kindness, and we appreciate your acknowledgment of their efforts. Rest assured, we will do everything possible to ensure they have the necessary resources to assist you further. Please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Don't buy Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is a problem with the cooling transfer from the freezer. We had a licenced tech sent by LG, and he said it's common. The reason for the review is it's right outside of warrenty. Best Buy and LG both told us to pound pavement. Customer support is bad, and the engineering is bad.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lawrence. Thank you for sharing your experience with the LG Refrigerator (LRMVS3006S) model. We understand your concern about dealing with a cooling issue, especially when it’s just outside the warranty window. Our goal is to provide you with quality products and great service to make your experience as smooth as possible.
If you're having trouble with cooling from the freezer to the fridge, it might be related to the evaporator fan, damper control, or a thermistor that’s not working quite right. These parts help manage airflow between sections, and if one of them is off, it can cause uneven cooling. Sometimes, just unplugging the unit for about 5 minutes can help reset things, but often these issues might need a part replacement or some calibration. For more help, visit https://www.youtube.com/watch?v=0XHqK0CTyHU.
We’d love to take another look at your case and see what we can do for you, even if it's outside the usual warranty timeframe. Just send us a private message on social media @LGUSSupport with your model and service details. Our team will review it and do our best to help you.
We're here for you and want to make sure everything gets sorted out. ^Juvy
Delivered Today 05/25/24 DOA
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered this refrigerator today and thing never cooled, waiting on Best Buy to replace it,
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review your recent purchase of the LG Refrigerator (LRMVS3006S) model. We understand how important it is to have a properly working refrigerator. We strive to provide reliable, high-quality products and ensure a smooth and seamless experience. Our team is actively working on replacing the refrigerator and ensuring that you receive a fully functional unit.
We appreciate your patience during this process. If you have any further questions or concerns, please reach out to us on social media @LGUSSupport. ^Juvy
Horrible company horrible refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this March on 22. Three broken ice makers since then and now a broken cooling fan. LG is incapable of returning calls on open tickets, they have a repair company that doesn’t communicate when they will show up. This company more than the refrigerator are the issue. Stay away from LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Paul. We appreciate your feedback on the LG Refrigerator (LRMVS3006S) model. We understand the importance of receiving timely and effective assistance, especially when facing appliance issues. We strive to provide reliable, high-quality products that meet our customer's needs and expectations. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Got a lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1.5 years the fridge and freezer stopped working. I see alot of good reviews, so I must have gotten a bad one. I've heard that the new compressors are made cheaply and don't last as long. Because of Covid, my service calls have been cancelled twice, so I am out of a fridge for a while. I had to buy a used one from a neighbor so I could save my food. I will never buy a LG appliance again!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Ice ball maker poor design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice ball maker has been replaced 3 times. Dents easily. The convertible drawer is a plus.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Will, thanks for taking the time to leave your review. Feedback is invaluable to us as we are constantly seeking ways to improve our products. Your review will be taken into account as we create future models going forward. ^Chris
Really bad LG.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.(DON'T BUY LG REFRIGERATORS) These refrigerators are having a problem with their compressors. We purchase one at BrestBuy in 2018 and paid $4600 and now is trash. Nobody wants to fix because LG is junk.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Fernando. We're sorry to hear about the issue you've encountered with your refrigerator's compressor and the challenges you've faced. Your feedback is important to us, and we understand your frustration. Please send us a private message on Facebook or X at @LGUSSupport, we will do our best to assist you in resolving this issue. ^Jayne