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Customer Ratings & Reviews

$2,999.99
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The comparable value is $3,599.99

Customer reviews

Rating 4.6 out of 5 stars with 505 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator highly for its ice production, appealing design, overall performance, and ample capacity. The refrigerator is also praised for its size and quiet operation. However, some customers have expressed concerns about the limited shelf space, fingerprint visibility, and the taste of the water.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 505 reviews
  • Cons mentioned:
    Water taste

    Rated 3 out of 5 stars

    Refrigerator has issues with water taste and ice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As other reviewers have stated, the water from the dispenser has a very unpleasant taste. Additionally, it only makes about 5 of the round ice cubes per week. Pretty much a waste of space.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the water taste and Craft Ice production of your LG - Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Mirror InstaView.
      https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-mirror-instaview-stainless-steel/JJ8VPZ63W2
      To improve water taste, we recommend flushing approximately 2.5 gallons of water through the dispenser after a filter change, and for the ice, ensuring the freezer is set to at least -4°F can help optimize production. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Ice production

    Rated 4 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the craft ice option and knocking on the door to see in! The only issue we have is how easily finger prints show up on that door, especially with a teenager.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy that I chose this refrigerator. It fits well in my kitchen and it’s features are a great balance between new tech and old faithfuls.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love my new refrigerator! We go through a lot of ice, so I was sold when I saw the 4 types of ice. The mini ice is my favorite! I love the light up feature as well.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Beautiful refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended, beautiful, large and spacious refrigerator. Easy to clean and adds light to the kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome fridge

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the refrigerator. Very spacious and easy to see what’s inside

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 4 out of 5 stars

    Ice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. I bought because I host a lot of parties and make cocktails. The different ice options were appealing. It only makes 3 "clear" craft ice cubes per 24 hours or 6 cloudy craft ice cubes per 24 hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice make takes too long to make

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator only thing not too happy ice takes for ever to make also ice keeps finishing Since like every time I need ice. Only negative thing for now

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    So good frige

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent item quality, it looks AWESOME!!! The delivery people take care son well., Recommended 100%

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Awesome Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ice maker is the best part. The Ice balls are perfect for house entertainment. A must have

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Loved by my wife.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge from LG. We had spent the last few years fighting with the ice maker on our old fridge. This one has 4 choices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent frig but shows all fingerprints and smudges.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Great frig so far!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this refrigerator for a month now and we love it. The craft ice has been great! We had to get use to not having a handle to grab on to open the doors.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    LG French Door Smart Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Refrigerator! We love the open door access glass without having to open the entire fridge. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great refrigerator! And fits in my kitchen perfectly. Would definitely recommend to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovely Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a beautiful refrigerator. Please note that the front panels on the charcoal color are not metal.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Lg refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product i would recommend this refigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best LG Refrigerator/Freezer anyone can buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome refrigerator/freezer Lots of storage in the refrigerator and even more storage in the freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    LG refrigerator review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has been a great refrigerator! We really enjoy the ice features. We only had the refrigerator for a month so hard to score 5 Star. We have been happy with it.

    I would recommend this to a friend
  • Cons mentioned:
    Water taste

    Rated 3 out of 5 stars

    Water Dispenser and Ice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the refrigerator as far a space and convenience, however, the water and ice taste absolutely HORRIBLE! It tastes like chlorine or something like that. I did as directed in dumping all the ice once trays were full and was instructed to dump approximately 1 to 1-1/2 gallons of water from the dispenser. I actually dumped about 3 gallons.

    No, I would not recommend this to a friend