Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$1,798.11
Save $1,801.88
The comparable value is $3,599.99

Customer reviews

Rating 4.7 out of 5 stars with 712 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 712 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is exceptional up to now. Much better than the last fridge

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    LG - let me down - Do research/ask techs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting for replacement handle for freezer drawer - hello LG customer service!!!! Hello??? Ordered this model when I moved. Was very happy w/ older LG but could not take it with me. This one is a disappointment. Handle to freezer drawer: screw got stripped & broke when installing. Called Best Buy: they could not help. Called LG - talked to someone that tried to help, but left off with "they would contact me"...3 months later: no contact. I have to pull the drawer open by the wee knobs - hopefully using correct pressure. UGH Interface: water/ice dispenser is pressure activated. Same as my older model...but this model needs a harder "press" & press again to get to the function you want. Awkward & a downgrade. I think that LG is a popular brand, appeals to an aesthetic and was really good in the recent past. But maybe they are coasting on that rep. If I were to have to buy a new fridge today: I would go with a Whirlpool or GE. Why: from real life reviews from friends/family & techs (that know what breaks down). Just my opinion - and yeah - if you are set on LG - good luck. But wanted to share my less than great experience before you plunk down a lot of money on this particular product - you can do better.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your extensive feedback and your experience with your LG Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Dual Ice. We understand your inquiry and your deep disappointment, especially regarding the missing replacement freezer handle that was promised three months ago. Having to open the freezer by the small knobs is certainly not the intended or acceptable way to use your refrigerator, and we apologize for the lack of follow-up from the previous contact.

      We also appreciate your detailed feedback on the water/ice dispenser interface, noting that the increased pressure needed is a significant downgrade from your prior LG model. We value these real-life insights as they help us understand the customer experience with our products.

      We want to get the replacement freezer handle issue resolved for you immediately.
      https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-dual-ice-stainless-steel/JJ8VPZRHWR
      For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    Why did I wait so long

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. It is huge. The kids are home from college and there is still plenty of room in this baby for everything!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good Fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased. It's been a month, and the amount of space is surprising. Stainless steel stays clean.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great fridge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having it only less than a month ,love it .Lots of space in fridge and freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG works

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    every thing we wanted on the refridg is there. works well and the owners directions were great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Well-built and good functioning

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit operating well. Only concern is that both upper drawers must be opened to access a full length cold meat/cheese drawer. A replacement double door assembly would be welcomed for sale option or aftermarket purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Fridge

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great looking fridge, and easy to use. the Best Buy delivery was top notch.

    I would recommend this to a friend
  • Cons mentioned:
    Shelf adjustment

    Rated 4 out of 5 stars

    refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't notice when I purchased the frig that the shelves were not adjustable. the only place to put tall items is in the door and still not enough room.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surprisingly spacious

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge looks sleek and plenty of room for being a counter depth. Happy with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so nice and lots of storage. I like that fingerprints don’t shoe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this refrigerator. Great quality and price

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 5 out of 5 stars

    LG 25.5 French Door Counter-Depth Refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious! The water/ice dispenser is easy to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator does what we expected. I’d recommend to someone looking for this type of refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice, good price and information from the best buy employee.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Humdinger

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice! Really like the dual ice feature. Beautiful appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG fridge

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I overall love this fridge! The dual ice maker is a plus considering we go through ALOT of ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem was with delivery. It took 3 times to get it right

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 5 out of 5 stars

    Great Amount of Space

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great value for the money! Has plenty of well sectioned room and compartments.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Happy Camper

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This turned out to be a great purchase. We love this fridge. Lots of room.

    I would recommend this to a friend