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Customer reviews

Rating 4.7 out of 5 stars with 712 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Dual Ice for its ample internal space and overall performance. The ice maker and the refrigerator's size are also well-received, fitting seamlessly into kitchens. Users appreciate the quiet operation and efficient design for storage, along with its reliable temperature control. However, some customers feel that the shelf adjustment options could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 712 reviews
  • Rated 3 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if the refrigerator set up is incorrect but we have issues with the left side door. Can't control it from slamming shut. Also, the piece that should open to protect the seal doesn't work right. Tried to get some support from Best Buy or LG and nothing so far. A little frustrating!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    LG counter depth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great update from my previous LG fridge. Sleek and stylish.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy our new refrigerator. We replaced a similar LT model. Our previous model had more available higher shelving on the RH side which we really miss. However, the ice maker is a high improvement!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. We liked to fridge. Great one for upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge for the price! Techs were in and out in less than 30 minutes. That was unpacking the new fridge, taking the old one out and installing the new one. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator.Great installation by installers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! T h an k y o u ! I want to win the gift card

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LG MY LOVE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the LG brand. It's quiet and has all the requirements i wanted in a refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Counter Depth Smart Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect counter depth refrogerator with ample space. Though I find the additional ice maker unnecessary for my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that deliver my refrigerator were great. They were helpful. They were respectful. They were awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 5 out of 5 stars

    Love my new fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my new fridge It is a nice size inside

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, woks good, and I like it! 2 ice makers and they are both working good.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator. We needed counter depth and this was perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    two people size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the second fridge we bought the first had lots of issues. So far we don't have anything bad to say. This fridge is smaller than our original but the two of us have no problems.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. 2 ice makers is awesome, First LG appliance we have owned and worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful just to look at but beautifully functional as well Plenty of room even though counter-depth.

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 5 out of 5 stars

    Beautiful refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful inside and out. Well lit. Can accommodate odd size bottles and containers. Even space for trays of food.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    LG - let me down - Do research/ask techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting for replacement handle for freezer drawer - hello LG customer service!!!! Hello??? Ordered this model when I moved. Was very happy w/ older LG but could not take it with me. This one is a disappointment. Handle to freezer drawer: screw got stripped & broke when installing. Called Best Buy: they could not help. Called LG - talked to someone that tried to help, but left off with "they would contact me"...3 months later: no contact. I have to pull the drawer open by the wee knobs - hopefully using correct pressure. UGH Interface: water/ice dispenser is pressure activated. Same as my older model...but this model needs a harder "press" & press again to get to the function you want. Awkward & a downgrade. I think that LG is a popular brand, appeals to an aesthetic and was really good in the recent past. But maybe they are coasting on that rep. If I were to have to buy a new fridge today: I would go with a Whirlpool or GE. Why: from real life reviews from friends/family & techs (that know what breaks down). Just my opinion - and yeah - if you are set on LG - good luck. But wanted to share my less than great experience before you plunk down a lot of money on this particular product - you can do better.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your extensive feedback and your experience with your LG Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Dual Ice. We understand your inquiry and your deep disappointment, especially regarding the missing replacement freezer handle that was promised three months ago. Having to open the freezer by the small knobs is certainly not the intended or acceptable way to use your refrigerator, and we apologize for the lack of follow-up from the previous contact.

      We also appreciate your detailed feedback on the water/ice dispenser interface, noting that the increased pressure needed is a significant downgrade from your prior LG model. We value these real-life insights as they help us understand the customer experience with our products.

      We want to get the replacement freezer handle issue resolved for you immediately.
      https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-dual-ice-stainless-steel/JJ8VPZRHWR
      For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Reg re

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I being used about one week, so for it is best refregerator a bought

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with this purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to replace a Samsung French door refrigerator because it went with the sale of our house. It was about 15 years old and we never needed a service call. So we went with another. Very happy with it and hope we have the same experience.

    I would recommend this to a friend