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Customer reviews

Rating 4.7 out of 5 stars with 712 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Dual Ice for its ample internal space and overall performance. The ice maker and the refrigerator's size are also well-received, fitting seamlessly into kitchens. Users appreciate the quiet operation and efficient design for storage, along with its reliable temperature control. However, some customers feel that the shelf adjustment options could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 712 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in love with this refrigerator. It works wonderfully!

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase Lots of room in refrigerator and freezer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We selected the LG counter depth model because it has more Cu. Ft. than the comparable GE. It does stick out a bit more, mostly due to the thickness of the doors which contain the ice maker. One issue is that while it fits within a 30" refrigerator slot, it requires clearance on both sides for the doors to open properly. If it is to go against a wall, it's not going to work. Very pleased with the product overall.

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 4 out of 5 stars

    Worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No fuss fridge. Space is well thought off and the freezer is very spacious.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Well hello there. We want to thank you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG Refrigerator please don't hesitate to send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info and we'll be happy to assist you. `Jai. LG

  • Pros mentioned:
    Internal space

    Rated 4 out of 5 stars

    Fridge Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of room in the fridge w easy access for children.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my LG fridge i like the fact that it has 2 places for ice

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A little disappointed

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this refrigerator two years ago. A wheel has already come off one of the racks in the freezer, making it hard to open and close.. The door icemaker works only intermittently. Would not have expected this many problems this early on. Also as hard to find a parts list for this refrigerator online. When you search the model number, nothing comes up.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, KyleW. Thank you for sharing your experience with us regarding your LG Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator. We understand your inquiry regarding the freezer rack wheel, the intermittent ice maker performance, and your difficulty in locating the parts list online. To assist with the ice maker, we recommend checking the water filter for any clogs and ensuring the freezer temperature is set at or below 0°F (-18°C), as this ensures optimal ice production. We understand that the unit didn't meet your expectations for long-term durability, and we are committed to helping you find the specific parts and solutions you need.
      https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-dual-ice-stainless-steel/JJ8VPZRHWR
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Lg

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator work good so far quality good nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is everything I expected. As I compare this unit to my previous unit, it is obvious the quality is not the same. There are many plastic parts, like the drawer in the freezer. Given the usage of a drawer in the freezer, I am concerned about how this will hold up.

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 4 out of 5 stars

    LG always a win

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge for the price. Bigger storage capacity for a counter depth fridge is always a plus!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing counter depth option for apartment living!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    LG Counter Depth

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve the counter depth size. French door is the way to go for refrigerator space and easy access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent and happy with our new refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have the LG with a middle drawer ....love it. Thumbs up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    At last in love with my fridge. lol

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this Refrigerator had a side by side came with house. Our previous house we had a similiar style , finally I am able to navigate within my fridge and find all that I am looking for. Thank you for such a great option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. Dual ice maker is great. Also love the three options on door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am enjoying my new fridge. Excellent job by the delivery guys. They did an efficient job of installing it. Hope the the fridge continues to do its job. thank you for allowing me to respond to my purchase. I lopez

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spacious Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is a must have. If you’re looking for a spacious refrigerator this is it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and services. I highly recommend this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has been an excellent upgrade. Best buy did a great job as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Custumer Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service. The refrigerator was installed very fast.

    I would recommend this to a friend