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Customer reviews

Rating 4.7 out of 5 stars with 712 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Dual Ice for its ample internal space and overall performance. The ice maker and the refrigerator's size are also well-received, fitting seamlessly into kitchens. Users appreciate the quiet operation and efficient design for storage, along with its reliable temperature control. However, some customers feel that the shelf adjustment options could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 712 reviews
  • Pros mentioned:
    Ice maker, Internal space, Overall performance

    Rated 5 out of 5 stars

    Sleek modern look, great features, great value.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. I replaced a refrigerator of a different brand that cost twice as much. Frankly, this one looks much better in our kitchen. Much cleaner lines, less 'busy' appearance. Plenty of space for all our food items and it makes plenty of ice as well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only a few months old and ice maker is already broke. Between Best Buy chat and then LG chat spent over an hour and still could not get an appointment to fix it. Product and service is horrible.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LRFXC2606S) model. We're sorry to hear about the troubles you've experienced with the ice maker of your unit. We strive to provide durable, top-notch products and excellent customer service that meet our customers' needs and expectations. To troubleshoot, manually reset the ice maker by pressing and holding the reset button, usually found on the front or side of the assembly, for three seconds. This may fix minor issues and restart ice production. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. If you need more assistance, please reach out to us on social media @LGUSSupport so we can work towards a possible resolution. ^Juvy LG

  • Rated 1 out of 5 stars

    Please don’t buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We brought it on December 2024 and more than three time water filter was broken

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Bishal. Thanks for sharing your experience with the LG Refrigerator (LRFXC2606S) model and the water filter issue. This model features a Dual Ice Maker and Slim SpacePlus Ice System for efficiency. Ensure your water filter is installed correctly, especially if you've replaced it multiple times.

      Use only LG-certified filters, as off-brand ones may not fit properly. Remember to flush the system by dispensing 2.5 gallons of water after each filter change to eliminate trapped air.

      Check the filter head for any damage or wear. For more assistance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-water-filter-leaking--20152715679779. Feel free to message us on social media @LGUSSupport for personalized solutions. ^Juvy LG

  • Rated 1 out of 5 stars

    Horrible water

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water filter doesn't work and makes your water taste like chemicals. Replaced water filter 3 times in the first 3 weeks of use. Apparently this is common on LG refrigerators steer clear of this item.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, AnnMary. Thank you for sharing your experience with the LG Refrigerator (LRFXC2606S) model. We understand your concern about dealing with water filter issues and unpleasant tastes, especially after replacing the filter multiple times. We strive to provide reliable, high-quality products exceeding our customer's needs. To improve the water taste, make sure the water supply line is properly connected and that there are no kinks or restrictions. Additionally, flushing the new filter according to the manufacturer's instructions can help remove any residual tastes from the manufacturing process. For guidance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-water-or-ice-tastesmell-bad--1337887827042. If the problem persists, please send us a private message on social media @LGUSSupport. Our team is here to assist you further and explore possible solutions. Thank you for your understanding, and we hope to help you resolve this issue. ^Juvy LG

  • Rated 1 out of 5 stars

    Junk refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 year 3 months ice maker working intermittently and the bottom drawer is stuck. no warranty and best buy bs 2 year membership plan must be repurchased annually to have the 2 year coverage.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRFXC2606S) model. We understand your concern about dealing with intermittent ice maker issues and a stuck drawer, especially outside of warranty coverage. We strive to provide high-quality products that exceed our customer's needs and expectations.

      For the ice maker, we recommend checking the water supply line for any kinks or obstructions, as this can impact performance. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. Regarding the stuck drawer, ensure there are no items blocking it and try gently pulling it out while wiggling side to side.

      Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further with troubleshooting and exploring possible solutions. We appreciate your patience and want to help you resolve these issues. ^Juvy LG

  • Rated 1 out of 5 stars

    Ice Maker failed within 36 hours

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit I bought didn't even last 36 hours before there was a problem with one of the ice makers resulting in the unit sounding like a Briggs & Stratton engine.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Jeremy. Thank you for bringing this issue with your LG Refrigerator (LRFXC2606S) model to our attention. We understand your concern about experiencing a problem so soon after purchase, especially with a noisy ice maker. We strive to provide reliable, high-quality products that exceed our customer's needs. In the meantime, you can try a few basic troubleshooting steps: Ensure there are no obstructions or ice blockages in the ice maker that might be causing unusual noises. If the ice maker has a reset button, try using it to see if that resolves the noise issue. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-ice-maker-noises-on-my-lg-refrigerator--20151. If you need further assistance, you can reach out to us on social media @LGUSSupport. We’re here to help ensure that your refrigerator functions correctly and meets your expectations. ^Juvy LG

  • Pros mentioned:
    Ice maker, Internal space

    Rated 5 out of 5 stars

    Great frig

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to replace our old refrigerator and this LG Counter-Depth Max 25 cu. Ft. French Door Smart refrigerator was a great buy. I wasn’t sure I needed dual ice makers, but surprisingly I’m glad we have it. There is more room than we had before. I’m really glad we got this one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Loud door ice maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely loud door ice maker. LG replaced the ice maker but the ice maker is still extremely loud. LG will not fix the problem.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    LG Smart Fridg

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. Perfect size and great design. Water and ice features works great and accommodates various sized containers.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible frig and do t buy anything from best buy its all used and broke and they dont stand by there name or there customer

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate you being a part of the LG family. Feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that make everyday life a bit more convenient. Should you need us for any future issues or concerns, reach out to us via Facebook or Twitter. Once there, you may send us a private or direct message with your contact information and the serial or model number of your unit so that we will be able to assist directly with back-and-forth conversations. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you. ~Tanisha LG

  • Pros mentioned:
    Ice maker, Size

    Rated 5 out of 5 stars

    Love this refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love LG this is sleek and roomier at the same time . Love the ice dual maker that’s mostly reason I bought this refrigerator all the other ones had an ice maker that was not removable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the refrigerator but am disappointed in the heights of the shelves and wish bottom long drawer in fridge was separated. Separation of the drawer would be nice so both doors wouldn’t need to be opened to get food from either side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator! There is a lot of extra room. The dual ice maker is very convenient. The shelves are height adjustable to fit the taller items we buy. The app allows us to control the operations of the fridge from our phone. It is easy to use and apply our preferences.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So much storage space!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator!! The storage shelf’s and drawers are so practical. The refrigerator section gives us way more storage volume than our previous model. I love how it is now easier for me to organize and access items. The long slip drawer on the bottom is excellent for frequently used items. The ice machine and drawer are so convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid fridge with plenty of space. We recently installed it and the setup was straightforward. It reached the target temperature quickly and has been running perfectly since. The shelving is ajustable which is a huge plus for fitting taller bottles. If you're looking for a reliable upgrade, this is a great choice.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    homeowner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the refrigerator. Size feels bigger inside than I expected. Door ice doesn't seem to work as well as the bottom ice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SYL17

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with my purchase. It works very well so far and I highly recommend it. It makes a lot of ice and it does not make that noise as other brands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG refrigerator is large and easy to see everything in the refrigerator. The ice maket is very good and holds alot of ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pat white

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery men. They were poklite, showed me all the fetur3s. Arrived when tjey said they would. Alll in in it eas sn excellent very proffesional delivery

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Internal space

    Rated 5 out of 5 stars

    LG Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge, plenty of space and two ice makers is a giant plus. Hook up was easy, overall happy with this fridge.

    I would recommend this to a friend