Customer Ratings & Reviews

I love the fridge. The only issue we have is we did not know whether we needed a counter depth or not. To be on the "safe" side we ordered counter depth. It turns out we could have fit a regular depth. Just a heads up to anyone reading, measure twice, buy once.

Awesome fridge and awesome customer service from Best Buy.

Stylish and functional, would definately recommend.

Product is great would recommend,inside is very nice the knocking feature is also a plus.

Working great, constantly cleaning doors, would like to give 4.75 stars

I am happy with my purchase of the LG refrigerator

This fridge has the best Ice makers I’ve ever seen

Excellent product in every way. Except buy it elsewhere. Best Buy completely fumbled installation, then stiffed me on a price match that was promised (and proven via transcript), then withdrawn. All of this leading to the worst customer service I've ever been subjected to. Beware and proceed at your own risk if you do business with Best Buy for large appliances.

love the icemaking options! Looks and works great!

Good with multiple ice options good quality nd sturdy

Aesthetically pleasing; makes really cute crafted ice.

Love this refrigerator Great quality and design.

We needed to buy a new refrigerator saw this one on Bestbuy and do the research with the new compressor style and the warranty on the compressor is great. Installed the new refrigerator and hour and half it was cold ready to use. Only thing I wish was different was how much ice it makes needs to make more ice.

Very good fridge. The functions are all very convenient. The multiple ice options is cool but unnecessary. We’ve already stopping make 1. It’s been a little clunky trying to level it. It’s got leveling legs but the process is trickier than it needs to be. And our front doors are slightly out of alignment with no way to adjust them.

Better tah expected!! The cubic volume if this refrigerator is smaller tahn our old one and cost less than our old one but we can fit so much more in this one. The cooling drawers and the ice cube trays all work perfectly. I used my ice cubes daily!! My husband and I love this fridge!!

It took me a little bit to get used to a smaller cubic foot refrigerator but there is only two of us and it’s perfect

The refrigerator lives up to all of the specifications on the site. The craft ice is terrific.

One of the worst purchases I’ve ever made in my life. Although the fridge looks nice and has nice features, it quickly crapped out on us and customer service is absolutely atrocious. After approximately 4-5 months of calling numerous times per month we are in the same place and we are still getting the runaround from LG, and in fact, my last phone call when I was connected to a supervisor they hung up on me. They have no reasonable solution. They say a part is needed. However, it is back ordered and they cannot tell me how long it’ll be before the part will be available and they have no other solution to fix the issue. They absolutely refuse to replace or pick up/refund this non-functioning unit. I have had hundreds of dollars of food spoiled, we have had to purchase a standalone freezer. Best Buy states they cannot help either as now it is a manufacture issue and we must deal with LG. Again issues started approximately four months after our unit was delivered and we are going on 4 to 5 months of the same issues/unreliable cooling (frequent failing to the point of food spoilage). I will never purchase an LG product again simply because if there’s an issue their customer service will not address it and they could care less . Good luck and stay away from this brand.

Delivery team was Great. Handled my fridge with care while delivering. I appreciate them for the service provided. I made a very good choice after looking months at fridges before purchasing. Thank You Best Buy with making this happen.

Love this refrigerator. The Mirror InstaView door is great.