Customer Ratings & Reviews
- Model:
- 43UM6910PUA
- SKU:
- 6363867
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the 43" Class 6 Series LED 4K UHD Smart webOS TV's excellent picture quality and easy setup process. Many customers also appreciate the affordability of the TV, with some mentioning that the price was a deciding factor in their purchase. While most customers are pleased with the TV's smart features, a few have expressed dissatisfaction with the built-in apps.
This summary was generated by AI based on customer reviews.
Great picture, difficult menus, 4K didn't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm using it for xbox one X display in 4k. This did not work at all. The best I could get the display to do is 1440p - so disappointed. Took it back to the store. I'm not a noob - an engineer. Changed the settings in the menu to allow 4k, changed settings in the xbox - xbox reported display is not 4K capable. It may be that xbox requires certified 4K display or only some manufacturers or chipsets. Regardless I thought LG would make the cut - it didn't. So Samsung it is..
I would recommend this to a friendBrand response from LGAnswers
Posted .Many times, issues such as this can be resolved with a few tweaks to the settings. If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Colors are off and the screen is too dark
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Colors are off and the screen is too dark even with adjustments. I also noticed it is not as sharp as I thought it would be. There is a lot of artifacting on the edges of objects. That's something you would only see on low resolution images. I previously had the TCL 43 in 5 series and had to return it because of a burnt pixel, but right off the bat, the colors were exactly the way I wanted it. I will be going back to that.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Many times picture quality troubles can be resolved with a few tweaks to the settings. We have a help library article that recommends the settings for getting the best picture settings: https://www.lg.com/us/support/product-help/CT10000018-20150577528034-menu-settings If you're in need of some guidance with using your TV, please head to our support page at @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so a specialist can help out. ^CP
Constantly loses network connection. Terrible CS.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV with a extended warranty. From the first day it would constantly lose network connection and we would have to enter the PW repeatedly. After 5 days it stopped connecting all together. I called customer service and was told I'd have to pay to have someone come out to fix it. We decided to return the TV and buy a different brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see that you've run into this! Please head to All Settings > General > and make sure that Quick Start+ is set to Off, then restart the TV and try to reconnect to your wireless network. If you need further assistance, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
- Cons mentioned:Reliability
Bad purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible!! Died under 3 years….Get warranty over 3 years if you buy this TV.. I’d give it NO stars if I could
No, I would not recommend this to a friend Not a good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV 3 years ago, while using only a few days a week. 5 days ago, I turn on the TV and see flickering lines then the screen goes dark. There's still volume but no image. Tried suggested solutions online (press power button underneath logo, unplug and plug to another outlet, etc.), same results.
No, I would not recommend this to a friendTwo tvs. Both with issues. Bought in July 2018.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two tvs in July, '18. A week ago, there was a crackling noise on my son's tv and the sound is completely gone when directly on the Smart tv. If he uses the Comcast cable box, he has sound. He prefers going directly on the Smart tv as he can access netflix, amazon prime and disney plus. On my tv, about I month ago, it started having problems turning on. It was automatically going to comcast, or I could switch to Smart tv. Now I have to constantly tell it which one I want or all I have in a blackish screen. No picture.. Very disappointed with this product.
No, I would not recommend this to a friendSound Stopped Working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could leave 0 stars I would. The sound stopped working on this TV 6 weeks after purchase. I had JUST thrown away all the boxes . I am preparing for an argument with Best Buy upon my calling for a replacement as I didn’t purchase a service plan. I guess TV’s are so cheap now their lifespan is only a few months.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
What happened to it???
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed that it died just after 3 years TV is supposed to last at least 7+ years. So sad
No, I would not recommend this to a friendGRAY SCREEN after 2 Years, not able to fix with LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gray screen after almost 2 years to the day of buying. Called LG support and they had no resolution and told us to go to a tv repair shop.
No, I would not recommend this to a friendBroke after 2 years of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just over 2 years old - Turn on TV and screen is black. Also, if left on for too long the audio lags. Very disappointing
No, I would not recommend this to a friendGet warranty!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last 2 years and the background went on tv with very little use.
No, I would not recommend this to a friend