Customer Ratings & Reviews
- Model:
- 43UA7000PUB
- SKU:
- 12376597
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Bad WiFi connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture for the price but the apps won’t stay connected through WiFi.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kevin. Thank you for reaching out. We understand the importance of keeping your LG TV (43UA7000PUB) model connected so you can enjoy your apps without interruption.
To help stabilize the connection, try performing a network reset on the TV. Go to Settings → Network → Wi‑Fi Connection → Advanced Wi‑Fi Settings → Edit → Forget Network, then reconnect by entering your Wi‑Fi password again. This refreshes the connection and often improves app stability. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. If you’d like us to take a closer look, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
LG tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dissappointed that i cant seam to watch my old programs. Im not us e to a smart tv. Not sure if its operator error or layout of the tv otherwise great.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding navigating the smart features and accessing your programs on the LG - 43 Class UA7000 Series LED AI 4K UHD Smart webOS TV (2025). To help you find your preferred content, we recommend using the "Input" button on your remote to select the correct source for your older devices, or you can use the "Auto Tuning" feature in the Settings menu to scan for available antenna or cable channels.
https://www.bestbuy.com/product/lg-43-class-ua7000-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZW5KG
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Not recommending
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having this TV for a few weeks and disposing the box it stopped allowing the WIFI to work with my router. All my other electronic devices had no problems just this TV. I would not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Snorna. Thank you for reaching out. We understand the importance of having your LG TV (43UA7000PUB) model stay connected to Wi‑Fi reliably, and we appreciate you sharing what happened after just a few weeks of use.
One helpful step you can try is performing a network reset directly on the TV. You can do this by going to Settings → General → System → Reset to Initial Settings. This refreshes the TV’s network drivers and often restores Wi‑Fi compatibility when other devices on the same router are working normally. More guidance here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. We’d be glad to take a closer look at this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Over the top and underwhelming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to add a Roku device to get the flexibility that I wanted. It's technology is beyond my needs.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the navigation of your LG 43 Class UA7000 Series LED AI 4K UHD Smart webOS TV. We understand that the interface didn't meet your expectations for simplicity. To make things easier, we recommend using the "Edit App List" feature on the home screen to hide apps you don't use and prioritize your favorites.
https://www.bestbuy.com/product/lg-43-class-ua7000-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZW5KG
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Unsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I find both the color and the sound to be very average and not up to my expectations. I would not repurchase this tv.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand that the LG 43 Class UA7000 Series LED AI 4K UHD Smart webOS TV (2025) didn't meet your expectations regarding the color and sound quality. We understand your inquiry about the overall performance of the unit. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-43-class-ua7000-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZW5KG
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
iOS, computer freezes up
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound will completely go out, the picture will freeze, the TV has to be reset constantly. This is a brand new TV and not refurbished. It has many computer glitches.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tracy. Thank you for sharing the details regarding your LG TV (43UA7000PUB) model. We understand the importance of having a seamless entertainment experience with a clear picture and consistent audio performance. To help with the sound cutting out, picture freezing, and frequent resets, (1) we recommend checking for any available software updates. You can do this by navigating to Settings > All Settings > Support > Software Update. Keeping the firmware up to date often resolves internal processing issues and improves system stability. (2) Additionally, performing a "Power Cycle" by unplugging the TV from the wall for 60 seconds before plugging it back in can help clear temporary system errors. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-intermittent-sound-issues-on-an-lg-tv--20153130415089 and https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-intermittent-picture-or-freezing--20154720316832. We’d be glad to take a closer look at what’s happening with your unit. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly and explore the best next steps. ^Juvy
TV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it because of the price not a great picture
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, AnthonyD. Thank you for sharing your experience with the LG - 43 Class UA7000 Series LED AI 4K UHD Smart webOS TV (2025). We understand your inquiry regarding the picture quality of your unit.
https://www.bestbuy.com/product/lg-43-class-ua7000-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZW5KG
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
TV doesn’t respond to the remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From the very beginning, after pairing the remote and setting up everything when I hit the volume button, it will go all the way up, and when I hit the volume down button, the volume will go all the way down. The same thing happens with the homepage. It either goes all the way up, or all the way down. It started working correctly for a while and then it starts doing it all over again I will never buy another LG TV
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for taking the time to share your experience with the LG 43" UA7000 Series 4K UHD Smart TV. We understand how important it is for your remote and TV controls to respond smoothly, and we appreciate you letting us know what you’ve been experiencing.
Issues like the volume or navigation jumping to the top or bottom can sometimes happen if a remote button is sticking, if the remote needs to be reset and re‑paired, or if the TV needs a quick power cycle. Removing the batteries from the remote for a moment and unplugging the TV for about 60 seconds can often help restore normal operation.
You can also revisit the product page here:
https://www.bestbuy.com/product/lg-43-class-ua7000-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZW5KG
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich
i do not like anything about this TV !!!!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is the worst TV i have ever owned ! if i could give it O stars i would !!!!!! as soon as i could afford it i replaced it ! I BOUGHT A INSIGNA TV ! its a thousand times better !!!!!!!!!
No, I would not recommend this to a friendYour company is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that if I signed up for your credit card, I would receive $200 off my purchase price. However, this amount was not deducted off my Best Buy credit card statement. I called. Then I was told that I was personally required to go online and claim the discount and that it had to have been done within 20 days of the purchase. As I was beyond 20 days, the $200 off would have to be applied to a future purchase. Basically, I view this as a scam. I have canceled my credit card and will no longer purchase any electronics from your company. Between sending 2 separate install companies (1 at the beginning of the day and 1 at the very end of the day) to install the 2 TV’s purchased and the credit card scam, I am done with Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding your LG TV (43UA7000PUB) model. We understand the importance of smooth promotions and installations. If you haven't already, please contact Best Buy customer service at 888-237-8289 for assistance with your concerns.
While Best Buy handles the credit card promotion and installation, we want your LG TV to perform well. To ensure this, check if your firmware is updated by going to Settings > All Settings > Support > Software Update. Keeping your software current enhances video quality, app compatibility, and reliability. For more guidance, visit https://www.lg.com/us/support/product/lg-43UA7000PUB.AUS. For further assistance, email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Damaged and Best Buy denied return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was damaged and you could tell in the box it was from shipping with the strap on a pallet. Best Buy refused to replace the TV or refund even after the website stated, I was still in my window to return the item. I’m not upset about the tv itself, but more so Best Buy and their customer service and their return policy.
No, I would not recommend this to a friendȚV from best buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this. It the worse ever. TV very slow and hangs when you open app. This is really useless. I did not know that I only have 14 day to return, I always know that it’s at least 30 day, so I will try my luck at the store and see if they will give me credit or swap the TV. I never had any problem with Best Buy, this is the first time.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out, and we understand the importance of having your LG TV (43UA7000PUB) model perform smoothly. To help improve the performance of your unit, we recommend clearing the cache of the applications that are hanging. You can typically do this by navigating to the App Settings or by performing a Memory Optimizer check found in the TV's OLED Care or Device Self-Care menu. This helps free up system resources and can resolve slowness. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-fix-apps-that-keep-freezing-crashing-or-wont-load--20154996607566. If you’d like us to take a closer look, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
QUALITY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS WAS JUST A TAD BELOW THE MINIMUM QUALITY THAT I EXPECTED
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, ChristinaC. Thank you for sharing your experience with us. We understand that your LG 43 Class UA7000 Series LED AI 4K UHD Smart webOS TV didn't meet your expectations regarding quality. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-43-class-ua7000-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZW5KG
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Never worked!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kept losing WiFi connection! Had to return to Best Buy a few days after. It’s a shame because we have 2 other LG TVs, and they work great.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cody. Thank you so much for sharing your experience. We’re glad to hear that your other LG TVs have been working well, and we truly appreciate your continued support.
For this model, an intermittent WiFi connection can sometimes be resolved by checking a few key settings. If you encounter this issue again, we recommend updating your TV’s software by navigating to Settings > All Settings > Support > Software Update. Also, switching your router’s frequency band from 5GHz to 2.4GHz may improve stability, especially if the TV is farther from the router. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If you’d like further assistance, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Poor picture quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a replacement for master room, had 1 night and returned it picture was poor, couldn’t adjust picture brightness correctly
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chevy. Thank you for reaching out about your LG TV (43UA7000PUB) model. We understand the importance of having a TV that delivers the picture quality you expect.
One helpful step you can try—if you ever explore this model again—is switching the Picture Mode to Vivid or Cinema Home, then adjusting Backlight and Brightness under Advanced Settings. These modes give you more control over overall luminance compared to the default presets. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. We’d be glad to take a closer look at this experience with you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue assisting you. ^Juvy
Frustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot pick up local stations even with an antenna
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Keith. Thank you for reaching out and letting us know what’s happening with your LG TV (43UA7000PUB) model. We understand the importance of being able to tune in to your local stations. One helpful step you can try is running a full Auto Tuning scan after connecting your antenna. To do this, go to:
Settings → Channels → Channel Tuning → Auto Tuning, and be sure Antenna is selected as the signal source.
Repositioning the antenna—preferably near a window or higher on a wall—can also improve reception. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-program-overtheair-channels--20151006511119 and https://www.lg.com/us/support/product/lg-43UA7000PUB.AUS. If you’d like us to take a closer look at your setup or explore additional options, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Disappointed with LG quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best TV I’ve had. Quite disappointed in having to constantly scan channels. I am not satisfied with this television
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Angie. Thank you for taking a moment to share your experience with the LG TV (43UA7000PUB) model. We understand the importance of having your TV tuned and holding channels reliably.
One helpful step you can try is checking that Auto Tuning and Channel Update are enabled in the Live TV settings. This allows the TV to maintain channel information without requiring frequent manual scans. Ensuring the antenna or cable connection is firmly secured can help stabilize signal detection. Check for and install any available software updates from LG's support site to fix known bugs. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-manually-update-software--20154165668198. We want to make sure you’re fully supported moving forward. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can take a closer look and assist you directly. ^Juvy
Intrusive terms and conditions
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New intrusive terms and conditions. They force apps on you that you don't want, only allowing you to "hide" them while still forcing you to give up any and all data they can possibly use from you.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alan. Thank you for sharing your feedback regarding the user agreement and app management on the LG TV (43UA7000PUB) model. We understand the importance of having control over your data and the applications present on your home screen. To manage your privacy settings, (1) you can navigate to the Settings menu and look for Additional Settings or General, where you will find the User Agreements and Privacy Policy sections. Here, you can review and select which specific terms you wish to consent to, including options for personalized advertising and data collection. (2) Additionally, while certain system-level apps are pre-installed, you can customize your home screen layout by using the "Edit" function (often represented by a pencil icon) to reorder or hide apps to suit your preferences. For more information, visit https://privacy.us.lg.com/policies. We’d be glad to take a closer look into what happened with your setup experience and assist you further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
don't buy this tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this tv didn't even last 24 hours before messing up. The "helpful guide" within the tv was useless. The cable (HDMI) port was defective so cable (even wi-fi) didn't function. The second day NO channels worked,
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sophie. Thank you for taking the time to share your experience with your LG TV (43UA7000PUB) model. We understand the importance of having a TV that works flawlessly right from the start.
A helpful step is to perform a full power reset by unplugging the TV for at least 60 seconds, then plugging it directly into a wall outlet to refresh the internal system. You can also try testing a different HDMI cable or port to confirm whether the issue is isolated to one connection. For more guidance, visit https://www.lg.com/us/support/product/lg-43UA7000PUB.AUS. We’d be glad to take a closer look and help you get everything working properly. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review...................................................
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Peter. Thank you for reaching out. We understand the importance of having your LG TV (43UA7000PUB) model perform the way you expect. One helpful step you can try is performing a power reset by unplugging the TV for about 60 seconds and plugging it back in. This can help clear temporary software or display issues that may affect performance. You can also review the model’s support page here for additional guidance: https://www.lg.com/us/support/product/lg-43UA7000PUB.AUS. We’d be glad to take a closer look at what’s going on with your unit. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy