Customer Ratings & Reviews

Hi, Thomas. Thank you for reaching out about your LG TV (43UA7000PUB) model. We understand the importance of giving a gift that works right out of the box. Please check the HDMI or input connections for looseness, then power off and unplug the TV for 60 seconds before turning it back on. This may reset the panel and resolve connection issues. If the screen pattern persists, it likely indicates a panel issue requiring further support. You can also contact Best Buy customer service at 888-237-8289 for assistance. More guidance here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-vertical-lines-or-stains-on-an-oled-tv-screen--20153130731463. For additional help, email us at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy

Hi, there. Thank you for reaching out and sharing what’s been happening with your LG TV (43UA7000PUB) model. We understand the importance of having a TV that delivers reliable streaming performance and stays cool during use. For overheating and streaming concerns, one step that can help is checking the ventilation and placement of the TV. Ensuring the unit has at least a few inches of open space around the back and sides can improve airflow and help prevent heat buildup. For more guidance, visit https://www.lg.com/us/support/help-library/lg-oled-tv-screen-overheating-issue--20154713255485 and https://www.lg.com/us/support/product/lg-43UA7000PUB.AUS. To make sure your details are reviewed carefully, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Crystal. Thank you for reaching out, and we understand the importance of having your LG TV (43UA7000PUB) model ready to use. One thing you can try is resetting the remote by removing the batteries, pressing and holding the Power button for 5 seconds, and then reinstalling fresh batteries. This helps clear any stuck signals and re-establishes communication with the TV.
If your TV has a power button on the bottom or back, you can also use that to turn it on and confirm the TV itself is responding. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--20154629491046. We’d be glad to take a closer look at your unit and assist further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Elizabeth. Thank you for reaching out about your LG TV (43UA7000PUB) model. We understand the importance of having your favorite streaming apps available and a stable internet connection so you can enjoy your TV right away. For the app issue, one helpful step is to check for the latest WebOS software update by going to Settings > Support > Software Update. Updating the TV often restores access to apps that may not appear or install correctly. For the Wi‑Fi issue, try power‑cycling your router and then reconnecting the TV by going to Settings > Network > Wi‑Fi Connection. This refreshes the network handshake and can help the TV detect your internet more reliably. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. We’d be glad to take a closer look from our end. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you further. ^Juvy

Hi, Patricia. Thank you for sharing your feedback with us. We understand how important it is for your LG TV (43UA7000PUB) model to deliver the picture quality you expect. One helpful step you can try is adjusting the Picture Mode settings—switching to Cinema or Game Optimizer can enhance color and clarity depending on what you’re watching. You can also fine‑tune brightness, contrast, and sharpness in the settings menu for a more customized viewing experience. You can find more guidance here: https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. If you need further assistance with your unit, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy

Hi, Patricia. Thanks for sharing your thoughts about your LG TV (43UA7000PUB) model.
We understand the importance of having a smooth experience from purchase to setup. If you haven't done so yet, we recommend contacting Best Buy customer service at 888-237-8289 for potential solutions.
We’re glad to hear you’re enjoying the TV itself. For added peace of mind with your unit, one helpful step you can try is running the Picture Test in the TV’s settings menu. This helps confirm that the display and internal processing are performing at their best. For more guidance, visit https://www.lg.com/us/support/product/lg-43UA7000PUB.AUS. If you’d like us to look into anything regarding your LG product, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com and our team will be ready to assist. ^Juvy