Customer Ratings & Reviews
- Model:
- 43UA7000PUB
- SKU:
- 6642265
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the great picture quality and the ease of setting up the TV. Many customers feel the size is perfect for their family, and they appreciate the availability of common apps. However, some customers have expressed frustration with the remote's button layout due to the lack of instructions.
This summary was generated by AI based on customer reviews.
Totally Bummed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have an LG TV in our family room and we have loved it for years so when this one was on sale at a good price, we jumped at the chance to replace our bedroom TV which is about to bite the dust. We were really disappointed however because this particular LG TV would not stay connected to the WiFi. We tried to give it a few days because we really wanted it to work out. After much research, we discovered it was a known issue with this model. We tried all the fixes and finally had to take it back to the store. Bummer!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mrs. Miller. Thank you for sharing your experience with your LG TV (43UA7000PUB) model. We understand the importance of having a TV that connects smoothly. If your router has 2.4 GHz and 5 GHz bands, connect the TV to the 2.4 GHz band. Although 5 GHz is faster, 2.4 GHz offers a longer range and better wall penetration, ideal for bedroom setups. Changing the DNS server can fix connection drops. Go to Settings > All Settings > Connection > Wi-Fi Connection > Advanced Wi-Fi Settings. Select Edit, uncheck "Set Automatically," and manually enter IP Address@1 (Google's DNS) in the DNS Server field. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. We’d be glad to take a closer look at this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
- Cons mentioned:Connectivity
Not recommending
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having this TV for a few weeks and disposing the box it stopped allowing the WIFI to work with my router. All my other electronic devices had no problems just this TV. I would not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Snorna. Thank you for reaching out. We understand the importance of having your LG TV (43UA7000PUB) model stay connected to Wi‑Fi reliably, and we appreciate you sharing what happened after just a few weeks of use.
One helpful step you can try is performing a network reset directly on the TV. You can do this by going to Settings → General → System → Reset to Initial Settings. This refreshes the TV’s network drivers and often restores Wi‑Fi compatibility when other devices on the same router are working normally. More guidance here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. We’d be glad to take a closer look at this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
LG tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dissappointed that i cant seam to watch my old programs. Im not us e to a smart tv. Not sure if its operator error or layout of the tv otherwise great.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding navigating the smart features and accessing your programs on the LG - 43 Class UA7000 Series LED AI 4K UHD Smart webOS TV (2025). To help you find your preferred content, we recommend using the "Input" button on your remote to select the correct source for your older devices, or you can use the "Auto Tuning" feature in the Settings menu to scan for available antenna or cable channels.
https://www.bestbuy.com/product/lg-43-class-ua7000-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZW5KG
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Unsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I find both the color and the sound to be very average and not up to my expectations. I would not repurchase this tv.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand that the LG 43 Class UA7000 Series LED AI 4K UHD Smart webOS TV (2025) didn't meet your expectations regarding the color and sound quality. We understand your inquiry about the overall performance of the unit. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-43-class-ua7000-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZW5KG
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
ȚV from best buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this. It the worse ever. TV very slow and hangs when you open app. This is really useless. I did not know that I only have 14 day to return, I always know that it’s at least 30 day, so I will try my luck at the store and see if they will give me credit or swap the TV. I never had any problem with Best Buy, this is the first time.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out, and we understand the importance of having your LG TV (43UA7000PUB) model perform smoothly. To help improve the performance of your unit, we recommend clearing the cache of the applications that are hanging. You can typically do this by navigating to the App Settings or by performing a Memory Optimizer check found in the TV's OLED Care or Device Self-Care menu. This helps free up system resources and can resolve slowness. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-fix-apps-that-keep-freezing-crashing-or-wont-load--20154996607566. If you’d like us to take a closer look, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Over the top and underwhelming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to add a Roku device to get the flexibility that I wanted. It's technology is beyond my needs.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the navigation of your LG 43 Class UA7000 Series LED AI 4K UHD Smart webOS TV. We understand that the interface didn't meet your expectations for simplicity. To make things easier, we recommend using the "Edit App List" feature on the home screen to hide apps you don't use and prioritize your favorites.
https://www.bestbuy.com/product/lg-43-class-ua7000-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZW5KG
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy will not help since this was outside the 15 day purchase window. The tv is less than a month old and now I have to deal with the manufacturer or loss the $ spent. The Tv will not connect to our network, keeps trying to install netflix, which fails, and will not connect to any other platforms that came installed. LEMON
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ryan. Thank you for reaching out to us. We understand how important it is for your LG TV (43UA7000PUB) model to connect smoothly to your home network and streaming services for uninterrupted entertainment. To address the network connectivity and app installation issues, please perform a Network Initialization: Unplug the TV for 60 seconds. While it's unplugged, press and hold the Power button on the TV for 20 seconds to discharge energy. Then, plug it back in and turn it on. Go to Settings > General > Reset to Initial Settings. You can find more details and troubleshooting guidance here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your purchase details and the steps you’ve already tried. Our team will be glad to assist further. ^Juvy
TV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it because of the price not a great picture
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, AnthonyD. Thank you for sharing your experience with the LG - 43 Class UA7000 Series LED AI 4K UHD Smart webOS TV (2025). We understand your inquiry regarding the picture quality of your unit.
https://www.bestbuy.com/product/lg-43-class-ua7000-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZW5KG
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Does not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote does not work so I am unable to use the television
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Crystal. Thank you for reaching out, and we understand the importance of having your LG TV (43UA7000PUB) model ready to use. One thing you can try is resetting the remote by removing the batteries, pressing and holding the Power button for 5 seconds, and then reinstalling fresh batteries. This helps clear any stuck signals and re-establishes communication with the TV.
If your TV has a power button on the bottom or back, you can also use that to turn it on and confirm the TV itself is responding. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--20154629491046. We’d be glad to take a closer look at your unit and assist further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Your company is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that if I signed up for your credit card, I would receive $200 off my purchase price. However, this amount was not deducted off my Best Buy credit card statement. I called. Then I was told that I was personally required to go online and claim the discount and that it had to have been done within 20 days of the purchase. As I was beyond 20 days, the $200 off would have to be applied to a future purchase. Basically, I view this as a scam. I have canceled my credit card and will no longer purchase any electronics from your company. Between sending 2 separate install companies (1 at the beginning of the day and 1 at the very end of the day) to install the 2 TV’s purchased and the credit card scam, I am done with Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding your LG TV (43UA7000PUB) model. We understand the importance of smooth promotions and installations. If you haven't already, please contact Best Buy customer service at 888-237-8289 for assistance with your concerns.
While Best Buy handles the credit card promotion and installation, we want your LG TV to perform well. To ensure this, check if your firmware is updated by going to Settings > All Settings > Support > Software Update. Keeping your software current enhances video quality, app compatibility, and reliability. For more guidance, visit https://www.lg.com/us/support/product/lg-43UA7000PUB.AUS. For further assistance, email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Poor picture quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a replacement for master room, had 1 night and returned it picture was poor, couldn’t adjust picture brightness correctly
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chevy. Thank you for reaching out about your LG TV (43UA7000PUB) model. We understand the importance of having a TV that delivers the picture quality you expect.
One helpful step you can try—if you ever explore this model again—is switching the Picture Mode to Vivid or Cinema Home, then adjusting Backlight and Brightness under Advanced Settings. These modes give you more control over overall luminance compared to the default presets. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. We’d be glad to take a closer look at this experience with you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue assisting you. ^Juvy
QUALITY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS WAS JUST A TAD BELOW THE MINIMUM QUALITY THAT I EXPECTED
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, ChristinaC. Thank you for sharing your experience with us. We understand that your LG 43 Class UA7000 Series LED AI 4K UHD Smart webOS TV didn't meet your expectations regarding quality. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-43-class-ua7000-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZW5KG
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Frustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot pick up local stations even with an antenna
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Keith. Thank you for reaching out and letting us know what’s happening with your LG TV (43UA7000PUB) model. We understand the importance of being able to tune in to your local stations. One helpful step you can try is running a full Auto Tuning scan after connecting your antenna. To do this, go to:
Settings → Channels → Channel Tuning → Auto Tuning, and be sure Antenna is selected as the signal source.
Repositioning the antenna—preferably near a window or higher on a wall—can also improve reception. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-program-overtheair-channels--20151006511119 and https://www.lg.com/us/support/product/lg-43UA7000PUB.AUS. If you’d like us to take a closer look at your setup or explore additional options, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Never worked!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kept losing WiFi connection! Had to return to Best Buy a few days after. It’s a shame because we have 2 other LG TVs, and they work great.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cody. Thank you so much for sharing your experience. We’re glad to hear that your other LG TVs have been working well, and we truly appreciate your continued support.
For this model, an intermittent WiFi connection can sometimes be resolved by checking a few key settings. If you encounter this issue again, we recommend updating your TV’s software by navigating to Settings > All Settings > Support > Software Update. Also, switching your router’s frequency band from 5GHz to 2.4GHz may improve stability, especially if the TV is farther from the router. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If you’d like further assistance, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Disappointed with LG quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best TV I’ve had. Quite disappointed in having to constantly scan channels. I am not satisfied with this television
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Angie. Thank you for taking a moment to share your experience with the LG TV (43UA7000PUB) model. We understand the importance of having your TV tuned and holding channels reliably.
One helpful step you can try is checking that Auto Tuning and Channel Update are enabled in the Live TV settings. This allows the TV to maintain channel information without requiring frequent manual scans. Ensuring the antenna or cable connection is firmly secured can help stabilize signal detection. Check for and install any available software updates from LG's support site to fix known bugs. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-manually-update-software--20154165668198. We want to make sure you’re fully supported moving forward. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can take a closer look and assist you directly. ^Juvy
don't buy this tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this tv didn't even last 24 hours before messing up. The "helpful guide" within the tv was useless. The cable (HDMI) port was defective so cable (even wi-fi) didn't function. The second day NO channels worked,
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sophie. Thank you for taking the time to share your experience with your LG TV (43UA7000PUB) model. We understand the importance of having a TV that works flawlessly right from the start.
A helpful step is to perform a full power reset by unplugging the TV for at least 60 seconds, then plugging it directly into a wall outlet to refresh the internal system. You can also try testing a different HDMI cable or port to confirm whether the issue is isolated to one connection. For more guidance, visit https://www.lg.com/us/support/product/lg-43UA7000PUB.AUS. We’d be glad to take a closer look and help you get everything working properly. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
- Pros mentioned:Picture quality
Awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review...................................................
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Peter. Thank you for reaching out. We understand the importance of having your LG TV (43UA7000PUB) model perform the way you expect. One helpful step you can try is performing a power reset by unplugging the TV for about 60 seconds and plugging it back in. This can help clear temporary software or display issues that may affect performance. You can also review the model’s support page here for additional guidance: https://www.lg.com/us/support/product/lg-43UA7000PUB.AUS. We’d be glad to take a closer look at what’s going on with your unit. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Do Not Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is horrible. It overheats and the steaming services are horrible. This must be a defective tv.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing what’s been happening with your LG TV (43UA7000PUB) model. We understand the importance of having a TV that delivers reliable streaming performance and stays cool during use. For overheating and streaming concerns, one step that can help is checking the ventilation and placement of the TV. Ensuring the unit has at least a few inches of open space around the back and sides can improve airflow and help prevent heat buildup. For more guidance, visit https://www.lg.com/us/support/help-library/lg-oled-tv-screen-overheating-issue--20154713255485 and https://www.lg.com/us/support/product/lg-43UA7000PUB.AUS. To make sure your details are reviewed carefully, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Worst TV I’ve ever had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hulu and paramount aren’t on there and it won’t let me download them. Doesn’t seem to pick up my Internet either.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Elizabeth. Thank you for reaching out about your LG TV (43UA7000PUB) model. We understand the importance of having your favorite streaming apps available and a stable internet connection so you can enjoy your TV right away. For the app issue, one helpful step is to check for the latest WebOS software update by going to Settings > Support > Software Update. Updating the TV often restores access to apps that may not appear or install correctly. For the Wi‑Fi issue, try power‑cycling your router and then reconnecting the TV by going to Settings > Network > Wi‑Fi Connection. This refreshes the network handshake and can help the TV detect your internet more reliably. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. We’d be glad to take a closer look from our end. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you further. ^Juvy
Broken upon arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a Christmas gift. Set it up and it doesn't work - screen is a mishmash of swirls and vertical lines. Very disappointing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Thomas. Thank you for reaching out about your LG TV (43UA7000PUB) model. We understand the importance of giving a gift that works right out of the box. Please check the HDMI or input connections for looseness, then power off and unplug the TV for 60 seconds before turning it back on. This may reset the panel and resolve connection issues. If the screen pattern persists, it likely indicates a panel issue requiring further support. You can also contact Best Buy customer service at 888-237-8289 for assistance. More guidance here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-vertical-lines-or-stains-on-an-oled-tv-screen--20153130731463. For additional help, email us at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy