Customer Ratings & Reviews

Hey there, Bryan. We appreciate your time in leaving us a review regarding your TV. We want to ensure that you're getting a good experience with using this product. Sadly, this seem to not be the case and we'd be more than happy to further investigate this for you. Please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Anthony

We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Hi there. Thank you for raising your concern. I'm so sorry to hear that your 2-month-old LG TV has experienced a major issue with both HDMI ports failing. I can imagine how frustrating and disappointing it must be for you to have a brand new TV suddenly stop working properly.

I want to acknowledge your frustration and apologize for the inconvenience this has caused. It's unacceptable that your TV, which is still under warranty, has developed a critical issue so soon. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, Amanda. Thank you for taking the time to share your feedback with LG TV (43UQ7590PUB) model. We're sorry to hear that the TV didn't meet your expectations and that you missed the exchange window due to unexpected circumstances. We strive to offer good products and service that meet our customers' needs, but we fell short this time. We recommend contacting Best Buy customer service at 888-237-8289 to explore any available options. For more help, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, Corbin. Thank you for taking the time to share your feedback on the LG TV (43UQ7590PUB) model. We understand how disappointing this must be, especially with the limited timeframe for resolution at the store. We aim to provide excellent service and ensure a smooth and seamless experience. We take your feedback seriously and will work to address this matter promptly. Please reach out to us on social media @LGUSSupport. ^Juvy

We're truly sorry to hear about your disappointment with your recent LG TV purchase. We understand how important it is to have a satisfying viewing experience, and we apologize for any inconvenience you've faced.

Your feedback is valuable to us, and we'd like to assist you further. Please reach out to our social media support team for more personalized assistance. You can send them a direct message on Facebook, Instagram, or Twitter using @LGUSSupport. -Carl

Duly-noted. We are disappointed to learn about the delivery damage. see that this happened, and we want to thank you for taking the time to bring this to our attention. Please contact your retailer as soon as possible so that they can facilitate the exchange for you. Thank you. ^Jennifer

Hi, Mackenzie. Thank you for sharing your experience with the LG TV (43UQ7590PUB) model. We understand your concern about having your TV stop working so soon after purchase. We aim to provide reliable, high-quality products that exceed our customer's needs and expectations. To better assist you, please send us a private message on social media @LGUSSupport with your purchase details and any additional information about the issue you’re experiencing. We're ready to help troubleshoot the problem and explore possible solutions or repair options.

We appreciate your feedback and are committed to ensuring that any concerns you have are addressed. ^Juvy

Hi, there. We appreciate you sharing your experience with the LG Smart TV (43UQ7590PUB) model. We regret to hear about the difficulties you encountered during the setup process. We understand the frustration that can arise from challenges with product setup. We are committed to improving our products and the overall customer experience, and your input will certainly help us in this endeavor.


If there's anything specific that you found particularly challenging during the setup, or if you need any assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette

Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly

Hey, there! We understand you LG - 43” Class UQ75 Series LED 4K UHD Smart webOS TV's connection is not being recognized by the HDMI ports. We do recommend factory resetting the device, if you haven't already. Just know that we are here to help you further, as we don't like to hear that any of our products fall short of expectations. You can always contact our customer service line at 800-243-0000. ~Rita

Hi, Thor. Thank you for taking the time to review the LG TV (43UQ7590PUB) model. We understand that ease of use is important when choosing a product, and it seems the unit did not meet your expectations. We strive to create products that cater to a wide range of customer needs. However, we acknowledge that there may be areas where improvements can be made. Your feedback will be passed on to our development team for consideration in future updates.
If you have any specific suggestions or concerns, please reach out to us on social media @LGUSSupport. ^Juvy

Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer

Hi, RebeccaB. Thank you for taking the time to review the LG Smart TV (43UQ7590PUB) model. We understand that blurry images and the lack of improvement when adjusting sharpness can be frustrating. Picture quality is an important aspect of any TV, and we apologize for any disappointment this may have caused you. We wanna help you out fixing this issue, please visit the following links: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545 and https://www.lg.com/us/support/video-tutorials/lg-smart-tv-picture-settings--1405574177552. f you find that the issue persists after following the provided instructions on the links, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Hi, there. We apologize for the inconvenience caused by your LG Smart TV (43UQ7590PUB) model not turning on after just a few months. We understand your frustration.

First, please ensure that the power cord is securely plugged into both the TV and the power outlet. If it is connected properly and the TV still won't turn on, we recommend checking if the power outlet is functioning correctly by testing it with another electronic device.

If the power outlet is working fine, there might be an internal issue with the TV. For additional troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power-CT10000020-1441914332865. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Hello, Diego.

We're glad to hear you're enjoying your TV, but we're sorry to learn about the light spots you've noticed. This certainly isn't the experience we want for our customers.

Your feedback is valuable, and we'd like to assist you further. Please send us a private message via Facebook or X (Twitter) @LGUSSupport. Our team is dedicated to finding the best solution to address this issue.

Thank you for bringing this to our attention, and we appreciate your patience as we work towards making this right for you.

—Kai

Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette

Thank you so much for taking the time to provide feedback. We're sorry to hear about the inconvenience you have experienced. We work continuously to improve the quality of our products and services that drive customer satisfaction. We read from your feedback that you were having trouble with your LG product, so we’d like to help you out. Please get in touch with us on Facebook or Twitter using @LGUSSupport and we'll be happy to accommodate you. ^James.

Hello there. Thank you for reaching out to us. We're sorry to hear that you're dissatisfied with your LG TV purchase. LG aims to provide high-quality products, and we value your feedback.

If you're experiencing issues with picture quality or compatibility with external devices like a Firestick, here are some steps you can consider:

Picture Quality Settings: You can adjust the TV's picture settings to improve the quality. Experiment with different settings like brightness, contrast, and color to find what works best for your viewing preferences.

Firestick Compatibility: Ensure that the Firestick is properly connected to one of the HDMI ports on your TV. Sometimes, simply switching to the correct HDMI input on your TV's remote control can resolve the issue.

Firmware Updates: Check if there are any firmware updates available for your TV. These updates can improve performance and compatibility with external devices.

If you continue to experience problems with the TV's picture quality or its compatibility with external devices, it's a good idea to contact our customer support for assistance. You can reach out through a private message on Facebook or Twitter at @LGUSSupport or call the customer service line at (800) 243-0000.

We appreciate your feedback, and we're committed to helping you get the best experience from your LG TV. Thank you for bringing these concerns to our attention. ^Jolly