Customer Ratings & Reviews
- Model:
- OLED48A2PUA
- SKU:
- 6501902
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the superb picture quality, rich colors, and ease of use of the 48" Class A2 Series OLED 4K UHD Smart webOS TV. Many appreciate the OLED technology and the TV's lightweight design, making it easy to wall-mount. However, some users find the refresh rate and remote control less than ideal, and a few have expressed concerns about the user interface and operating system. The price point is frequently praised as a significant advantage.
This summary was generated by AI based on customer reviews.
Terrible Customer Support - A Complete Nightmare!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had one of the worst customer service experiences with Best Buy, and it wasn’t just a one-time issue. Whether it’s their online support or in-store staff, the level of incompetence and indifference is astonishing. Each time I’ve contacted their customer support, I’ve been given conflicting information and “resolutions” that turned out to be useless. It’s clear that there’s zero communication between their online team and their physical stores, leaving customers stuck in a frustrating cycle of finger-pointing. Even worse, their employees seem completely uninterested in actually helping resolve issues. No accountability, no effort to make things right, and certainly no concern for how their actions impact the customer experience. If you’re considering shopping at Best Buy, don’t. There are far better options out there—places like Amazon or Newegg actually know how to treat their customers with respect and provide real solutions when things go wrong. Save yourself the headache and shop elsewhere. Best Buy is just not worth the hassle.
No, I would not recommend this to a friendLack of memory
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you like to use web browser often, I would stay away from webOS TVs. They lack a significant amount of memory and can't play web browser videos without crashing.
No, I would not recommend this to a friendLg tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is ok. There are some things that will not Download to this unit. We have not had this unit but a little over 30 days and a line has formed in the unit.
No, I would not recommend this to a friendLG-48 A2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv arrived on time. Good TV for the best buy price.
I would recommend this to a friendTV no longer works after almost two years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is completely dead and no longer turns on after only almost two years. I bought the TV late August 2023 and began showing issues in 2025. Now the TV no longer turns on
No, I would not recommend this to a friendGood tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid LG OLED TV without committing to the c series
I would recommend this to a friendGreat TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great! Only gave it 4 stars because I don’t like the remote.
I would recommend this to a friend- Cons mentioned:Remote control
Stuck with this thing….
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely disappointed with this television. The remote is a joke! Not only do I have to learn it I have to keep showing my family. It is not an easily intuitive navigation remote. Also we have to keep using our SPECTRUM remote in order to watch cable and have anything record. My 60 day window to return was up beginning of Jan and I was out of town for the holidays. So now I am stuck with this stupid tv that is now starting to glitch and have screen issues….
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm sorry to hear about the frustration you're experiencing with your TV, especially with the remote and navigation issues. It's important that your viewing experience is seamless and user-friendly for you and your family, and we apologize for falling short in this regard. It's disappointing to hear about the screen glitches as well. We value your feedback and understand your disappointment. If there's anything we can do to assist you further or address these concerns, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv, but more like computer. Can do so much as well, a but heavy.
I would recommend this to a friendLowest of the OLEDs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an alright tv. Certainly issues with contrast; there is no definition in dark colors. Even BB workers said it was a Christmas gimmick model. Returned for a C3.
No, I would not recommend this to a friendJust Fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Online purchase and store pick up. Went as expected and no gliches.
I would recommend this to a friendCan't even set up properly...waste of time!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this TV because the price couldn't be beat and I was very excited about it. Unfortunately, that excitement ended when I tried to set the TV up. I spent over 3 hours last night trying to get it to work properly. I had to reset it to initial settings twice because it couldn't even automatically connect to the correct timezone that I am in, unplug and plug back in multiple times, reset my modem multiple times to fix the connection because I kept getting error messages when trying to access the apps, and even now the only app I am able to install is Netflix (can't install Hulu, Amazon prime, Disney+, etc). I will need to return this VERY disappointing purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Thank you for bringing this matter to our attention. We understand your frustration and disappointment after spending a significant amount of time trying to set up the TV and encountering multiple connectivity and app installation issues. While we understand your decision to return the TV, we would like to offer our assistance in resolving the issues you have encountered. Our social media team is available to provide troubleshooting steps and guide you through the setup process to ensure that your TV functions as intended. We genuinely want to help you have a positive experience with our products. You can reach out to us on Facebook or X at @LGUSSupport, and we'll help you further with this. `Alice
- Cons mentioned:Remote control
LG vs Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have Samsung TVs through out the house, this LG wasn’t compatible without major change. Also the remote has a “mouse” button which doesn’t work well. It’s hard to bring up and control. I took it back and bought a Samsung TV.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
Needs to keep setting up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps wanting me to turn off for 5 min to adjust picture.
I would recommend this to a friendFuntional
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color and features are adequate for the price of this tv.
I would recommend this to a friendGreat picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv.. just wish it had better support for video games
I would recommend this to a friendDerrick Parks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Talk to 4 different people taking an hour and half with zero results ! Bought this floor model October 25 2023… it’s starting acting up November 16th 23 days after I purchase it. Was told it had ONLY 14 days return. You knew I’d didn’t work when you Sold it….Not rich or anything but will NEVER buy anything from you again. And will def. tell everyone I know about your sorry policy! Same on you! All I wanted to do is to pay difference for a new the on sale for 549.99 but it’s okay keep your 431.00 you stole from me!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We apologize for the frustration and disappointment you have experienced with your LG purchase and our customer service policies. We understand your dissatisfaction and regret any inconvenience this situation has caused. Your feedback is valuable to us, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV, It is a lot of apps on this TV.
I would recommend this to a friend- Pros mentioned:Picture quality
Went bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Malfunctioned after the first 2 hours. Picture was good, sound was gòod as well.
I would recommend this to a friendBrand response from LGAnswers
Posted .We apologize for the inconvenience you've experienced with your LG OLED TV. If your TV malfunctioned shortly after purchase, there are a few troubleshooting steps you can try based on available LG resources. First, ensure that the power cord is securely plugged into both the TV and the power outlet. You can also try a soft reset by unplugging the TV from the power source for a few minutes and then plugging it back in. Additionally, make sure that all cables and connections are properly seated. If these steps do not resolve the issue, you can also reach out to our social media team on Facebook or Twitter at @LGUSSupport for further assistance. We understand the importance of having a fully functional TV, and we're here to help you resolve the problem. If you need further assistance, please don't hesitate to reach out to us. ^Sam
- Pros mentioned:Picture quality
Run around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always had good luck with the LG brand and this one doesn’t disappoint. Got a great deal. Decided to have it wall mounted but was charged for both regular set up AND wall mounting. Been trying to get a refund for over a month so that’s why the low rating. Terrible customer service.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, BarbaraW. Thank you for taking the time to share your experience and provide feedback regarding your LG Smart TV (OLED48A2PUA) model. We sincerely apologize for the inconvenience and frustration you have faced with the billing and refund process, as well as the less than satisfactory customer service you received.
We understand how important it is to have a seamless and transparent purchasing experience, and we apologize for falling short of your expectations. We deeply regret any confusion or miscommunication that occurred regarding the charges for both the regular set up and wall mounting. We understand how frustrating it can be to not receive the refund you deserve promptly.
Please know that we take your feedback seriously, and we are actively investigating this matter to address any issues within our billing and refund processes. We are committed to rectifying this situation and ensuring that you receive the refund you are owed as soon as possible. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy