Customer Ratings & Reviews
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
- Model:
- OLED48B5PUA
- SKU:
- 6635292
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the exceptional picture and OLED quality of the 48" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025). Users find the TV easy to set up and appreciate its brightness and ability to achieve perfect black levels. Additionally, some customers noted the TV is lighter than previous models.
This summary was generated by AI based on customer reviews.
LG-B5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what i expected . Loss of detail in shadows , Can`t seem to get skin tones right Whites are not white Probably just me mini led may have been a better choice
I would recommend this to a friendGood picture quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is great ,, i don't like the AI features. Not so much, I do not need to the told what I like .. and this thin g will not allow me to add the apps I want very annoying
No, I would not recommend this to a friendTV review.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Light and easy to move. Picture a bit dark in a well lit room.
I would recommend this to a friendNo setup instructions.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv ever to set up. Had to call Spectrum for home service person. He had a lot of trouble and tv is still hard to turn on and watch.
No, I would not recommend this to a friendFeels cheap. Should be thinner for this size tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its worth 500 bucks but not any more than that. Just a basic oled tv does the job
No, I would not recommend this to a friendONLY 15 DAY RETURN POLICY!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 24 days, then went black! No picture or sound. Best buy refused exchange or refund! Said it's past 15 days! Needs to be serviced by LG technician. Called LG, tech says it's the board! Wait 3 weeks. Tech comes out with board. Dose some test, it's not the board! It's the screen. Now I have to wait for that! Called best buy again, said tv is defective and want my money back! Once again they refused! So.. now i have a $700 tv thats been down longer then I've watched it! I'll never buy from best buys again!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kenneth. Thanks for sharing your experience with the LG TV (OLED48B5PUA) model. We understand how important it is to enjoy your new TV without delays.
If your screen is black with no picture or sound, one helpful step is to unplug the TV for 60 seconds, then plug it back in and press the power button directly on the unit (not the remote) to check for response. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-an-lg-tv-with-no-picture-and-no-sound--20154765216944. We’d like to assist further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your contact information and case number if available. We’re here to help get this resolved for you. ^Juvy
Love the TV Did not like the service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I asked the person at the pick-up desk how to set it up. Not a clue. Passed it on to another person and nothing. Same thing when I went in to buy a computer earlier this year. The person wasn't at all interested in helping me. I went home and spent $2,200.00 on a new computer online. I won't be back.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, George. Thanks for sharing your experience with the LG TV (OLED48B5PUA) model. We understand how important it is to feel supported during setup, especially with a premium TV like this one. To get started quickly, we recommend using https://www.lg.com/us/support/tvs/getting-started. It walks you through everything from unboxing to connecting your devices and adjusting picture settings. For this unit, enabling AI Picture Pro and AI Sound Pro under Settings > Picture/Sound > AI Service can help optimize your viewing experience right away.
If you’d like help walking through any step or have questions about features, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Bye Bye Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, absolutely the worst buying experience I’ve had with Best Buy, let alone anywhere. Between receiving a scratched TV with missing screws and talking to ten, yes ten different representatives(including a “supervisor”), shipping delays(the least of my issues at least FedEx communicates with its customers and is transparent) anyways rant aside I can confidently say this will be my last purchase from Best Buy. As a former employee I am so disappointed in how I was treated and still have no solution to the issues I am facing.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nikolaus. Thank you for sharing your experience with your LG TV (OLED48B5PUA) model. We understand how important it is to receive your unit in perfect condition and have a smooth resolution process.
Since your TV arrived scratched and with missing screws, one step you can try is to check the packaging for the accessory kit—sometimes screws and parts are included separately in a small bag or compartment. If they are missing, replacement screws and accessories can be ordered directly through LG’s authorized parts distributors here: https://www.lg.com/us/support/parts-accessories. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can help review your case and coordinate next steps. ^Juvy
Remote missing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't come with a remote. The remote i purchased at Best Buy is kind of useless
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, AnthonyP. Thank you for sharing your experience with us. We understand your inquiry regarding your new LG 48" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025) arriving without the remote and the issue with a purchased replacement.
Since your LG TV should have included a Magic Remote for full functionality, we want to ensure you receive the correct original accessory and get your TV working properly.
https://www.bestbuy.com/product/lg-48-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTK9F
Please send us a private message on Social Media @LGUSSupport with your TV's serial number and a copy of your proof of purchase. This will allow us to look into the missing accessory and assist with any troubleshooting for the replacement remote you purchased. We appreciate your patience. —Renzo
Very nice tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from a 2019 smart tv. It was very overwhelming to jump to the new layout and verything at first, but it was a smooth ride to operate once you get a hang of it. Graphic is good and definitely pair very well with the ps5 pro. It is a good investment if you need a budget oled tv.
I would recommend this to a friend