Customer Ratings & Reviews

Hi, Cameron. Thank you for sharing your experience with the LG TV (OLED48C4PUA) model. We understand that the brightness of the OLED display and the quality of materials have not met your expectations. We strive to provide reliable, high-quality products and ensure a smooth and seamless viewing experience. Regarding the brightness, OLED displays are known for their vibrant colors and deep blacks, we recommend adjusting the brightness and contrast settings further or trying different picture modes, such as Cinema or ISF Expert, which may provide a more comfortable viewing experience. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. As for the concerns about the build quality, if you encountered a stripped screw while assembling the stand, it may be helpful to check if the screw was properly aligned before tightening. If you continue to have issues or would like to discuss your experience further, please send us a private message on social media @LGUSSupport. We're here to help you find a resolution and ensure you have a better experience with our products. We appreciate your patience and look forward to assisting you. ^Juvy

Hi, Michael. Thank you for sharing your feedback with us. We understand your experience about the LG TV (OLED48C4PUA) model, the price drop and delivery experience. We aim to provide top-notch products and exceptional service to ensure a smooth experience. This model offers premium features like OLED evo technology, α9 AI Processor Gen7, and Dolby Vision, designed to deliver stunning picture quality and immersive entertainment.

Regarding the price drop, Best Buy does offer a Price Match Guarantee, which may allow for a refund of the difference if the price was lowered during the return and exchange period. We recommend contacting Best Buy customer service directly at 888-237-8289 or using their online chat to request a price adjustment. Be sure to have your receipt and purchase details handy.

For further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. ^Juvy

Hi, Teddy. Thanks for sharing your thoughts on the LG TV (OLED48C4PUA) model. We appreciate your feedback and understand how important it is for the remote to match the premium experience of your unit.

If you're finding the remote difficult to use, one helpful tip is to explore the LG ThinQ app, which allows you to control your TV from your smartphone with added features like voice commands and touch navigation. You can also check out compatible LG Magic Remotes that may offer a more intuitive experience here: https://www.lg.com/us/tv-audio-video-accessories. If you’d like us to assist further or explore options for your setup, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy

Hi there, Donald. Thank you for reaching out and sharing your experience. We understand how important it is to receive your LG C4 Series OLED in a timely manner, and we appreciate your patience.

To help guide you further, you can find product details and availability on our official LG product page. For personalized assistance regarding your order or delivery status, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to support you every step of the way. -Charles

Hi, there. Thank you for sharing your experience with us. We understand your concern about receiving your LG TV (OLED48C4PUA) model with a crack in the screen, especially when it was advertised as being in excellent condition. We strive to provide exceptional services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit.
Since you're having difficulty getting an exchange, we recommend contacting Best Buy customer service again at 888-237-8289 and providing them with clear details and photos of the damage. If you're still facing issues, please send us a private message on social media @LGUSSupport, and we’ll help guide you through the next steps or assist in any way we can to ensure you're taken care of. ^Juvy

Hi, James. Thank you for sharing your experience with us. We understand your concern about having your LG TV (OLED48C4PUA) model malfunction so soon after purchase. We strive to provide durable, reliable, high-quality products that exceed our customer's needs. To help resolve the issue, we recommend trying a power cycle by unplugging the TV for a few minutes and then plugging it back in. This can sometimes reset the internal components and resolve minor issues. If this does not resolve the problem, please send us a private message on social media @LGUSSupport with your purchase details and any additional information about the issue. We're here to provide support and ensure that your concerns are addressed as quickly as possible. ^Juvy

Hi, Susan. We appreciate you sharing your recent experience with the LG TV (OLED48C4PUA) model. We understand your concern about having your delivery canceled unexpectedly, especially when you're looking forward to enjoying your new TV. We strive to provide high-quality products that exceed our customer's needs and expectations. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.

While this situation sounds like it may be related to the retailer's delivery process, we'd still like to help however we can. If you're still interested in this model or need assistance with a future LG purchase, please send us a private message on social media @LGUSSupport so our team can assist you directly and ensure a smoother experience going forward. ^Juvy