Customer Ratings & Reviews
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
- Model:
- OLED48C5PUA
- SKU:
- 10187450
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
complicated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very user UNfriendly... Difficult to set up with no guidance from retailer....should not have purchased, such a complicated item..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG TV (OLED48C5PUA) model. We understand the importance of having a TV that feels intuitive and easy to set up—especially when you’re excited to start enjoying it right away.
To help simplify things, one step you can try is using the Home Dashboard on the TV. Press the Settings button on your remote, select All Settings > General > Devices > TV Management, and you’ll find guided options that walk you through connections, inputs, and personalization. This can make the initial setup feel much more manageable. You can also explore our support page for your model here: https://www.lg.com/us/support/product/lg-OLED48C5PUA.AUS. We’d be glad to assist you further and help make the experience smoother. Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy
Sound is horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the size and clarity of the image but sound is horrible for the price. Internet needs to be perfect or hardwire. Not able to see LG channels over WiFi.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Isaac. Thanks for sharing your experience with the OLED48C5PUA. We're glad to hear you're enjoying the picture quality and size—LG's OLED evo panels are designed to deliver stunning clarity and vibrant detail.
Regarding sound, if you're using the internal speakers and finding the audio underwhelming, we recommend running a Sound Self-Diagnosis to check for any internal issues. You can access this by going to Settings > All Settings > Support > OLED Care > Device Self Care > Sound Self-Diagnosis. For a more immersive experience, many users pair this model with an LG soundbar or external audio system.
As for LG Channels over Wi-Fi, a strong and stable internet connection is essential. If you're experiencing interruptions, we suggest switching to a wired Ethernet connection for more reliable streaming. You can also try resetting your network settings or checking for firmware updates.
We’d be happy to assist you further and explore additional solutions. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be ready to help directly.
—Charles
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was terrible! I’ll never buy from Best Buy again! Not properly set up and 2 appointments to return for geek squad never showed up.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Richard. Thanks for sharing your experience with the LG TV (OLED48C5PUA) model. We understand how important it is for your new TV to be set up correctly and supported with reliable service.
If your TV wasn’t properly set up, one helpful step is to run the Picture Test by going to Settings > All Settings > Support > OLED Care > Device Self Care > Picture Test. This can help confirm if the display is functioning as expected. Also, make sure your firmware is up to date by checking Settings > All Settings > Support > Software Update. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-can-i-update-the-tv-software--20154713237319. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you’d like help reviewing your setup or exploring service options, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Member
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chat with Best Buy very poor. Agent hung up on me.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jennifer. Thank you for sharing your experience with the LG TV (OLED48C5PUA) model. We’re glad you chose this model, but we understand having had a poor support interaction with Best Buy.
If you need help with anything specific about the product, feel free to reach out to LG directly for tips on setup, troubleshooting, or warranty stuff. You can check out our support page here: https://www.lg.com/us/support/product/lg-OLED48C5PUA.AUS. And if you want some personalized assistance, just send us an email at lgdigitalcare@lg.sprinklrsupport.com, and we'll be happy to help you out. ^Juvy
NOTHAPPY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing to review as TV never arrived for installation
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your experience with the delivery of your LG TV (OLED48C5PUA) model. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
Sometimes, delivery delays can happen due to unexpected issues during transit. If you haven't done so already, it might be a good idea to reach out to Best Buy customer service at 888-237-8289. Just give them your order number, and they can help check the delivery status for you.
If you need any more assistance, feel free to send us a private message on social media @LGUSSupport. Our team will be more than happy to look into possible solutions for you. ^Juvy
Lg rocks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This ia my 3rd c searis lg tv great picture easy to use
I would recommend this to a friendInitial Thought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good in store, hopefully set up will be easy.
I would recommend this to a friend