Customer Ratings & Reviews

Hi, Tome. Thank you for sharing your experience with the LG TV (OLED48C5PUA) model. We understand how important it is for your new TV to deliver a flawless viewing experience, especially so soon after purchase. A white line on the screen typically indicates a panel issue, and replacement is often the recommended solution. While repairs may require transport to an authorized service center, we want to make sure this process is as smooth as possible for you. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-vertical-lines-or-stains-on-an-oled-tv-screen--20153130731463. If you'd like us to look into your case further or explore alternative options, please email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help make things right. ^Juvy

Hi, there. Thank you for sharing your experience with your LG TV (OLED48C5PUA) model. We understand the importance of having a TV that feels intuitive and easy to set up—especially when you’re excited to start enjoying it right away.

To help simplify things, one step you can try is using the Home Dashboard on the TV. Press the Settings button on your remote, select All Settings > General > Devices > TV Management, and you’ll find guided options that walk you through connections, inputs, and personalization. This can make the initial setup feel much more manageable. You can also explore our support page for your model here: https://www.lg.com/us/support/product/lg-OLED48C5PUA.AUS. We’d be glad to assist you further and help make the experience smoother. Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy

Hi, Vic. Hi there! Thank you for reaching out, and we understand the importance of having your LG TV (OLED48C5PUA) model arrive in the condition you expected—especially when it was sold as an open‑box “excellent” item. Since the unit is currently not powering on, please try the following to determine if it is a power supply issue: Plug the television directly into a known working wall outlet. Sometimes, multi-outlet power strips or surge protectors can fail to provide the consistent voltage required for an OLED panel to initialize. If you haven't done so yet, we recommend contacting Best Buy customer service at 888-237-8289 for potential solutions. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can take a closer look and help determine the best next steps. ^Juvy

Hi, Isaac. Thanks for sharing your experience with the OLED48C5PUA. We're glad to hear you're enjoying the picture quality and size—LG's OLED evo panels are designed to deliver stunning clarity and vibrant detail.

Regarding sound, if you're using the internal speakers and finding the audio underwhelming, we recommend running a Sound Self-Diagnosis to check for any internal issues. You can access this by going to Settings > All Settings > Support > OLED Care > Device Self Care > Sound Self-Diagnosis. For a more immersive experience, many users pair this model with an LG soundbar or external audio system.

As for LG Channels over Wi-Fi, a strong and stable internet connection is essential. If you're experiencing interruptions, we suggest switching to a wired Ethernet connection for more reliable streaming. You can also try resetting your network settings or checking for firmware updates.

We’d be happy to assist you further and explore additional solutions. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be ready to help directly.

—Charles

Hi, there. Thank you for sharing your feedback with us. We understand your experience with the delivery of your LG TV (OLED48C5PUA) model. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.

Sometimes, delivery delays can happen due to unexpected issues during transit. If you haven't done so already, it might be a good idea to reach out to Best Buy customer service at 888-237-8289. Just give them your order number, and they can help check the delivery status for you.

If you need any more assistance, feel free to send us a private message on social media @LGUSSupport. Our team will be more than happy to look into possible solutions for you. ^Juvy

Hi, Richard. Thanks for sharing your experience with the LG TV (OLED48C5PUA) model. We understand how important it is for your new TV to be set up correctly and supported with reliable service.

If your TV wasn’t properly set up, one helpful step is to run the Picture Test by going to Settings > All Settings > Support > OLED Care > Device Self Care > Picture Test. This can help confirm if the display is functioning as expected. Also, make sure your firmware is up to date by checking Settings > All Settings > Support > Software Update. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-can-i-update-the-tv-software--20154713237319. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you’d like help reviewing your setup or exploring service options, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Jennifer. Thank you for sharing your experience with the LG TV (OLED48C5PUA) model. We’re glad you chose this model, but we understand having had a poor support interaction with Best Buy.

If you need help with anything specific about the product, feel free to reach out to LG directly for tips on setup, troubleshooting, or warranty stuff. You can check out our support page here: https://www.lg.com/us/support/product/lg-OLED48C5PUA.AUS. And if you want some personalized assistance, just send us an email at lgdigitalcare@lg.sprinklrsupport.com, and we'll be happy to help you out. ^Juvy