Customer Ratings & Reviews

I wish I kept count of how many times I restarted my TV to initial settings, and how many times I’ve had to retype my Wifi password. It constantly resets, exits in the middle of connecting, constantly loading and reloading error notifications. I just got this TV yesterday, nothing but issues with the WiFi and “unknown issues” notifications. Finally got it connected, watched an hour of Netflix, and it kicked me out unable to connect again for a solid hour. All other phones/TVs have been connected with zero issues.

Looked great in store and good reviews. At home picture is dark and I’ve tried all the controls to lighten it up. Sound also isn’t as great as I think it should be.

I got this TV from best buy online. we cannot connect either wired or bluetooth headphones to this TV. I did not expect this from a smart TV. Picture quality is just okay. Totally dissatisfied with the product. Not worth the money you pay for it.

Great picture but I can not connect to WiFi. No problem with any other devices in the house. I also purchased a “cheaper” brand smart tv and no problem connecting. No point of having a smart TV that won’t connect to WiFi. Will return

TV Dead in less than 2 years Got TV in 2017 Thanksgiving. Issue started in recent months with wifi not connecting. Workaround was to reset TV settings. After few months the issue was not resolved even with reset. Good that Geek squad protection plan was there. Network adapter was replaced free of cost by Geek protection plan. Within hours display gave horizontal lines and TV did not work. Geek squad told that the TV is dead and can be exchanged under protection plan. Product cost of matching TV is being offered and not the acual price I bought. Loss of 30$. In process of finding another TV.

This means that you can forget about connecting other devices to your TV.... no sound bar in my case. How can you make a TV in this day and age with no Bluetooth?

Audio out to home theater gets out of sync with video OVER TIME. It starts out pretty close, but gets worse and worse. I have tried multiple settings, sync delays, etc. and nothing has helped. Audio from the TV speakers also gets out of sync, but not as bad. I have reset the TV to initial settings, updated to the latest software, tried multiple DVD players, including a new Blu-Ray player. It happens with Amazon fire stick, DVD playback, and Comcast cable TV. After a lot of research online, this seems to be a known problem for LG, yet new equipment still has the problem. So not acceptable, 1 star.

This would have been a good product if the manufacturer would have used quality parts. The WiFi module drops signal frequently and therefore the full capability of this smart tv is useless.

Purchased LG end of 2017 , 1 year later had issue with a part that’s finds wi fi Year and half later same part needed to be replaced Only had TV for 4 1/2 years and twice had to replace same part Ihad to lay out of pocket Feel this TV was defected and LG company should compensate customer

This TV is nothing but trouble I have been spending more time trouble shooting the TV then watching it. I purchased the TV in November 2017 It was ok nothing great. The TV is always having internet problems and now the TV is turning off and on on its own. This will be the last LG TV I even own. The last LG tv I had also had internet issues. I have 3 other TV's in the house with no internet issues.

Very very depressing that my tv died. Its brand new. It was a great TV, until it died. Barely 2yrs old, nothing happened to it. It just stopped working one day as soon as the warrenty ended. No picture. No warrenty. No money for a new TV. Very sad day. Afraid to buy LG anything ever again.

Great TV if the wifi works properly. while streaming the Netflix wifi connection drops all of the sudden and you have to restart the tv for 2 or 3 times or wait for 10mn and turn on the tv to make the wifi work.i did factory reset but still same issue. it is frustrating. i don't recommend to anyone and i never by LG products again. returning the TV soon. FYI i have best internet connection.

Bought for black friday and have been having WIFI issues. drops every 45minutes or anywhere around that. i’ve rebooted all modem router tv etc. very frustrated. i understand this is an issue w the tv. may have to return hopefully not too late. :/

Like some other reviewers, I received my TV broken. I have requested a replacement, which BestBuy accommodated, but now the TV has been delayed with no known date of shipment. Once I receive the new TV, I will up date this review accordingly.

I have had this TV less than 2 weeks and tonight there was a high pitched noise for several seconds and then the TV went blank. We cannot get it to work now. I will call Best Buy tomorrow and see what my options are. I am NOT happy!!!

Haven’t had the TV for Two months and the panels died. So far it’s has taken three weeks for it to be repaired. Also had buy an adapter to be able to set it up with our receiver even though it claims it would work with it.