Customer Ratings & Reviews

Hi, Michael. Thank you for sharing your experience with the LG Soundbar (S70TR) model. We appreciate your feedback and understand how important it is for your audio setup to deliver clear, immersive sound, especially when paired with an LG TV.

If you're experiencing muffled sound, one helpful step is to check the Sound Out settings on your LG G4 TV. Go to Settings > All Settings > Sound > Sound Out, and make sure it's set to HDMI ARC or Optical, depending on your connection type. Also, confirm that Sound Mode is set to Standard or Clear Voice to avoid heavy processing that can distort clarity. You can find more setup tips here: https://www.youtube.com/watch?v=oBlEC8u1glQ. If you’d like help confirming warranty coverage or exploring service options, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help in any way we can. ^Juvy

Hi, Kathleen. Thank you for your feedback on the LG Soundbar (S70TR). We recognize the importance of sound quality. If you're facing a high-pitched audio issue, try these adjustments: Change to “Cinema” or “Bass Blast” mode for better sound, and use the LG Sound Bar app to tweak the equalizer by increasing bass and lowering treble. Also, check your audio source, as issues might arise from the connected device or streaming quality. For more tips, visit: https://www.lg.com/us/support/product/lg-S70TR.AUSALLK. If you need further help, email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to assist. ^Juvy

Hi, Lee. Thank you for sharing your experience with the LG Soundbar (S70TR) model. We understand how important it is for your subwoofer to deliver clean, distortion-free bass, and we appreciate your detailed feedback. If you're hearing a rattle at certain bass frequencies, we recommend checking that the subwoofer is placed on a flat, stable surface and that no objects are touching or leaning against it. Also, try lowering the bass level in the soundbar’s audio settings to see if the issue persists at reduced output. You can find more setup and troubleshooting tips here: https://www.lg.com/us/support/product/lg-S70TR.AUSALLK. If you'd like us to take a closer look or assist further, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Pabs. Thanks for sharing your feedback with us. We understand your concern about your experience with the speakers and the service you received on your LG Soundbar (S70TR) model. We strive to provide exceptional services and ensure our customers are well informed and supported throughout their purchase journey. If you’d like to share your feedback directly with the right team, you may contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you need any assistance with further actions feel free to reach out to us through private message @LGUSSupport. We’d love to help. ^Juvy

Hi, Doug. Thank you for sharing your experience with the LG Soundbar (S70TR) model. We appreciate your feedback and understand that the sound quality hasn’t met your expectations, particularly when paired with your LG OLED Evo 65" TV. We strive to provide reliable, high-quality products exceeding our customer's needs. To enhance the sound experience, we recommend checking the sound modes and adjusting the equalizer settings on the soundbar. Sometimes, fine-tuning these settings can significantly improve clarity and reduce any raspy or scratchy sounds. Additionally, ensure the soundbar is placed in an optimal location for audio output. You may visit this link for additional help: https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273. We’re committed to helping you get the best out of your soundbar. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further with troubleshooting and support. Your satisfaction is important to us. ^Juvy

Hi there, Artkids. Thank you for sharing your experience with your LG Home Theater Soundbar (model S70TR). We understand your inquiry regarding the challenges you’ve faced after the return window and the repair process. To help, please ensure the soundbar firmware is up to date and verify all connections are secure, including the wireless subwoofer and rear speakers. If you have already tried these steps or need further assistance, please send us a private message on Social Media @LGUSSupport so our team can review your case in detail and explore possible solutions to help restore your soundbar’s performance.
https://www.bestbuy.com/site/lg-5-1-1-channel-s70tr-home-theater-soundbar-with-wireless-subwoofer-and-rear-speakers-dolby-atmos-wow-orchestra-black/6578017.p?skuId=6578017
We appreciate your patience and want to work with you toward a positive resolution. —Renzo

Hello there, RickyK. We understand that you are experiencing issues with the volume of the rear speakers on your S70TR Home Theater Soundbar, and we understand your disappointment, especially since you are unable to exchange the unit.

We'd like to help you troubleshoot the low volume issue, as the rear speaker levels are often adjustable and may just need to be increased in the settings.

The most effective way to adjust the individual speaker levels on this soundbar is typically through the companion application:

Use the LG Soundbar App (or LG ThinQ App): Download the LG Soundbar App (or LG ThinQ App) to your smartphone. Once connected, the app provides detailed settings where you can manually adjust the volume (decibel level) for the Rear Speakers specifically, as well as the subwoofer and center channel. Try increasing the rear speaker level to see if that resolves the issue.

Additionally, please check the following:

Audio Source: Ensure you are playing content that has a true surround sound track (like a Dolby Atmos or 5.1 movie/show). If the content is simple 2-channel stereo, the rear speakers will often be much quieter or silent, as they are only producing ambient/surround effects.

Surround Sound Setting: Look in your soundbar's settings (either via the remote's function/settings menu or the app) to ensure the Surround Sound setting is enabled, as this helps to upmix stereo content and ensures the rear speakers are active.
https://www.bestbuy.com/product/lg-5-1-1-channel-s70tr-home-theater-soundbar-with-wireless-subwoofer-and-rear-speakers-dolby-atmos-wow-orchestra-black/JJ8VPZQWVT
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo

Hi, Rajiv. Thank you for sharing your feedback with us. We get how you feel about your LG Soundbar (S70TR) and the missing parts. Our aim is to offer reliable, top-notch products and great service to make sure everything goes smoothly for you.

When you get a product, especially if it’s an open-box item, it’s a good idea to check the packaging and contents right away to make sure everything is there and in good shape, just like the product description says. If you haven’t done so yet, it might be helpful to reach out to Best Buy customer service at 888-237-8289 to talk about your concerns and see how they can help.

If you need more help, feel free to send us a private message on social media @LGUSSupport. Our team would be more than happy to chat and find some solutions together. ^Juvy

Hi, Brian. Thank you for reaching out about your LG Soundbar (S70TR) model. We understand the importance of having your surround sound system perform consistently, especially when it comes to stable audio output and Bluetooth functionality. As an overview step, you may try resetting the soundbar by unplugging it for a few minutes and reconnecting it, then re‑pairing your Bluetooth device to refresh the connection and audio routing. For more guidance, visit https://www.lg.com/us/support/help-library/audio-cutting-out--20154860345938. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Steve. Thanks for sharing your experience with the LG Soundbar (S70TR). We appreciate the details about unplugging and reconnecting the bass and mid-range units. A helpful step is to reset and re-pair the wireless subwoofer and rear speakers by holding the Pairing button on the subwoofer until the LED blinks, then using the soundbar’s remote to pair. This refreshes the connection without unplugging. Also, ensure the soundbar’s firmware is updated for better wireless stability. More guidance can be found here: https://www.lg.com/us/support/help-library/lg-sound-bar-troubleshooting-no-audio-from-external-sound-system--1422464978777. If the issue persists, email us at lgdigitalcare@lg.sprinklrsupport.com for further assistance. We're here to help. ^Juvy

Hi Bennett.

Thank you for your feedback. We understand that having wires between the rear speakers was not what you expected. The LG S70TR Soundbar with Wireless Subwoofer and Rear Speakers is designed to provide high-quality audio, but the rear speakers do have a wired connection.

For a completely wireless experience, you might consider exploring other models or brands that offer fully wireless rear speakers. If you have any questions about our products or need assistance with setup, please send us a private message on our social media platform via @LGUSSupport. Our team is here to help ensure you find the best audio solution for your needs.

We appreciate your input and are here to assist you. ^Sam

Hi, Bryan. Thank you for sharing your experience with us. We understand your concern about facing delays with mounting your LG Soundbar (S70TR) model, due to missing information. We strive to provide exceptional customer service and ensure our customers are well informed and supported throughout their purchase journey. While this unit is designed to deliver premium audio quality, we want to make sure you're set up successfully.

For mounting this unit, you’ll need screws that are compatible with the provided brackets. Typically, M4 screws work with our soundbars, but we recommend checking your wall mount's specific requirements or referring to the owner's manual. You can also contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.

Please send us a private message on social media @LGUSSupport with your details, and we’ll guide you through the installation process or assist further with the mounting concerns. We're here to help and appreciate your patience as we work towards a resolution. ^Juvy

Hi. Wango. Thank you for sharing your feedback with us. We understand your concern about the LG Soundbar (S70TR) model not providing a significantly better sound experience compared to your TV's built-in speakers. We strive to provide high-quality products that exceed our customer's needs and expectations.

As a first step, we recommend adjusting the sound settings on both the soundbar and your TV to ensure they are optimized for the best performance. You might also want to check the connection type (HDMI, optical, etc.) to ensure it’s delivering the best audio signal. For additional help, you may visit https://www.youtube.com/watch?v=9WeVBj1-77Y.

If you'd like more assistance in optimizing the sound or if the issue persists, please send us a private message on social media @LGUSSupport, and our team will be happy to guide you through further troubleshooting or explore potential solutions.

We appreciate your feedback and are here to help ensure you get the most out of your LG products. ^Juvy

Hi, Rosano. Thank you for sharing your feedback on the LG Soundbar (S70TR) model. We understand your concern about a product that doesn’t meet the expectations set by its description. We strive to provide exceptional customer service and ensure our customers are well informed and supported throughout their purchase journey. This unit is designed to provide excellent sound quality, but it does require a wired connection for optimal performance.

If you're concerned about hiding the cable, you could try using cable management solutions, such as cable covers or adhesive clips, to keep the setup neat and out of sight. Alternatively, we recommend exploring wireless models from LG that might better fit your needs, and we’d be happy to help you find the right solution.

If you'd like further assistance or have any other questions, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you.

We appreciate your understanding and are here to help you with any additional needs. ^Juvy

"Hello there. Thank you for sharing your feedback on the S70TR soundbar.

To ensure you're getting the best audio experience from your soundbar, please ensure that it is properly connected to your TV or audio source using the recommended cables. Adjusting the sound settings on your TV or soundbar settings might also enhance the audio quality to better suit your preferences.

If you have any specific concerns or would like further assistance in optimizing your soundbar setup, please send us a private message on Social Media @LGUSSupport with more details. Our team is here to help and improve your experience with our products.

Thank you for your feedback as it helps us to continually improve our products. We appreciate your patience and look forward to assisting you further. —Mau

Hi, James. Thanks for sharing your experience with the S70TR soundbar. While this unit is designed with a slim and compact profile to nest neatly beneath many LG TVs—especially the QNED series—it’s always a good idea to check the specific dimensions of your TV stand and clearance before setup.

If you're still considering a soundbar solution, LG offers a variety of models with different form factors that may better suit your space. We’d be happy to help you find one that fits your setup perfectly. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will assist you directly.

—Charles

Hi, there. Thank you for sharing your experience with us. We understand your concern regarding the subwoofer not working with your LG Soundbar (S70TR) model. We’re committed to helping you enjoy the full performance of your LG audio setup. Before returning, try this troubleshooting step: unplug the soundbar and subwoofer, then plug them back in near each other. Press and hold the Pairing button on the subwoofer until the LED blinks red and green. Turn on the soundbar to start automatic pairing. This often resolves connectivity issues. For guidance, visit https://www.lg.com/us/support/help-library/lg-sound-bar-why-isnt-my-subwoofer-connect-to-my-lg-sound-bar--1422391675816. For further assistance, email us at lgdigitalcare@lg.sprinklrsupport.com, and our team will gladly help you. ^Juvy

Hi, James. Thank you for sharing your experience with us regarding the LG Soundbar (S70TR) model. We understand your concern about a product that doesn’t meet your expectations, especially after receiving advice that you trust. We strive to provide accurate and detailed product information to help our customers make informed decisions. However, we acknowledge that sometimes, despite our best efforts, a product may not meet your specific needs or preferences.
For compatibility issues, we recommend double-checking the connections and ensuring your projector has the necessary inputs for the soundbar system. If you're looking for better integration with your home theater system, we can explore other sound systems or offer specific settings or adapters that may improve the experience.

Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further with troubleshooting and finding a solution that works better for your setup.

We want to make sure you have a great experience with our products. ^Juvy

Hi, Ray. Thank you for sharing your experience with LG Soundbar (S70TR) model. We understand your concern about having two speakers not working, and we’re glad to hear that a technician has confirmed it’s a faulty product. We strive to provide high-quality products and exceptional services to ensure a smooth experience.

In the meantime, if you have any questions or concerns before the installation on 1/8/2025, feel free to reach out to us via private message on social media @LGUSSupport. We’re here to assist you and ensure a smooth setup with your new soundbar.

Thank you for your patience, and we hope the new equipment meets your expectations. ^Juvy

Hi, there. Thank you for sharing your experience with us. We understand your concern about having your LG Soundbar (S70TR) model not power on, especially after unboxing it on Christmas Day. We want to help you resolve this issue as quickly as possible. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

First, please try a basic troubleshooting step: ensure that the soundbar is properly connected to a power source, and check if the power cord is securely plugged in. You might also want to try a different power outlet to rule out any electrical issues. If that doesn’t work, you can try a soft reset by unplugging the soundbar for 60 seconds and then plugging it back in. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273.

We’d love the opportunity to assist you further and explore a solution. Please send us a private message on social media @LGUSSupport, and our team will work with you to get your unit functioning properly.

Thank you for bringing this to our attention, and we look forward to helping you get this resolved. ^Juvy