Customer Ratings & Reviews
- Model:
- S75QR
- SKU:
- 6498853
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers express satisfaction with the sound quality, ease of use, and bass of this 5.1.2 channel soundbar. Many appreciate the Dolby Atmos and DTS:X support, as well as the relatively easy setup. However, some users mention connectivity problems and find the rear speakers to be a weak point. The price and compatibility with certain TVs are also frequently cited as positive aspects.
This summary was generated by AI based on customer reviews.
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not one to write reviews but this was a horrific experience. I ignored warnings of other reviews, this thing has a mind of it's own. Randomly switching inputs, turns off, bluetooth drops. I've had it for a month and wanted to exchange for something twice as expensive, buy a new Xbox to boot, and Best Buy won't do it. THEIR RETURN POLICY IS 14 DAYS. WHO DOES THAT?! Cancelling my Best Buy credit card and never shopping here again. Awful product, worse customer service.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate the time you committed in providing us a constructive feedback regarding your LG Soundbar (S75QR) model. We apologize for any inconvenience caused by the random switching of inputs, turning off, and Bluetooth connectivity issues you experienced with the product, as well as the the return policy. We understand your frustration with the 14-day window and the inability to exchange the product after a month. For help and guidance, please visit this link for basic troubleshooting of your LG unit: https://www.lg.com/us/support/help-library/lg-sound-bar-i-cannot-make-a-bluetooth-connection-to-the-sound-bar--20153197795421. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Easily the WORST home theater purchase of my life!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to pair with a brand new LG tv and it has been nothing but a headache from day one. Shuts itself off on its own with NO light indicator for off/on to know, changes audio setting (voiding my presets) REGULARLY, etc., etc. I thought spending extra on the LG thinking it would pair more easily with the LG tv but they're like enemies, battling over audio control back and forth. DO NOT BUY THIS!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Michael. Thank you for sharing your experience with the LG S75QR soundbar. We understand your concern about your devices not working together as they should, especially when you expect seamless integration. We aim to offer top-notch products that exceed our customers' needs. To troubleshoot the shutting-off issue, please ensure that your soundbar and TV are updated to the latest firmware. This can often resolve compatibility issues. If the problem persists, we recommend sending a private message on social media @LGUSSupport. We're here to help you with additional troubleshooting steps and find a solution that enhances your audio experience. Your satisfaction is important to us, and we appreciate your feedback as we work to improve our products. ^Juvy
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!¡!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendLG Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG Speaker System did not have the sound quality expected. The Surround Sound feature was not very well done with the remote speakers only operating in extreme sound conditions.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Soundbar (S75QR) model. We understand the importance of sound quality and performance when enjoying your audio experience. Your feedback is valuable as we continuously strive to improve our products and customer experience.
We'd like to understand your concerns further and explore any available solutions to enhance your satisfaction with the LG Soundbar.
If there's anything else you'd like to share or if you have any further feedback, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
It cost a lot of money to not get what we needed;
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We live in a well structured sound proof town home and my neighbor could hear every a person on our new LD television. We are having to buy $200 worth of 4 inches of panels to hopefully are able to use our LD with channel sandbar. ld tv
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate the time you took for leaving us the review in regards to our Black LG 5.1.2 Channel Soundbar with Wireless Subwoofer S75QR. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
- Cons mentioned:Rear speakers
Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality. Regret this purchase. The small speakers are very poor.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, LelandL. Thanks for reaching out. Hopefully you were able to get the sounds of the small speakers fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Get yourself something better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought. They were fine. Then they started popping. Then they were doing weird noises. Then they were starting to not work. Returned them within time. Look for something better.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Soundbar (S75QR) model. We apologize for the issues you encountered, including the popping sounds and the malfunctioning of the product. We understand your frustration and disappointment. To obtain more details on your LG product, please visit the following links: https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273 and https://www.lg.com/us/support/help-library/audio-making-a-cracking-or-popping-sound-CT41000327-20150908821095. If you have any further concerns, please reach out to us on social media @LGUSSupport so we can help you further. We are here to assist you and ensure your satisfaction. ^Juvy
Terrible, Buggy, Compatibility issues with LG TVs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After my JBL 9.1 Soundbar died, after less than 2 yrs, I decided to give the LG Soundbar a try. They usually sound good in the store and I have an LG Oled. I thought it'd be a perfect combination it was anything but. I found it really annoying to use, lots of weird sync issues including lip syncing to audio drops every few seconds to not properly mixing the sound, especially the center channel. Just a really horrible experience and a piece of junk. Very disappointed with LG. I have owned 3 LG TVs for over 5 yrs and used numerous soundbars with them, so I know how to use audio with LG TVs and yes, I'm aware they don't support DTS-X, but that's never been an issue before and my audio issues occurred no matter what the mix was.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
- Cons mentioned:Connectivity
Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound goes up and down without doing anything and it sometimes looses it connection to the wi-fi
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cheryl. Thank you for taking the time to share your feedback on the LG Soundbar (S75QR) model. We're sorry to hear about the issues you have experienced with your unit. We aim to provide reliable, high-quality products and ensure a smooth and seamless experience. Please visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Not what I expected...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar is good, sub is good, but the rear speakers not so much. The rear speakers dont sound good at all and i really don't like that you need to connect them to a receiver. The system should have been all wireless.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your product experience feedback. We will share this with our research and development teams for future consideration. ^Jennifer
Terrible sound, even worse app
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not technologically challenged, but it was very confusing to set up. Needed to connect to my phone through bluetooth despite hooking up to LG C1. What made it worse was once it got connected, the rear speakers didnt connect. Ugh. Found out the only way i could connect the rears was to go through the LG app. After all of this, finally got all speakers to connect and the system sounded like they were underwater. Played around with the sound for about 3 full hours before i finally gave up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Would not recomend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They used to sound really nice but for some reason when I’m watching something on TV you can hear little sounds in the speaker that don’t sound right
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alex. Thank you for sharing your experience on your LG Soundbar (S75QR) model. We appreciate your feedback and regret to hear about the inconvenience you experienced with the sound quality. We understand how frustrating it can be when the sound of your speakers doesn't meet your expectations, especially when you're enjoying your favorite TV shows or movies. To help you resolve the issue, please visit this link: https://www.lg.com/us/support/help-library/troubleshooting-distorted-audio-from-the-tv-speakers-tv-CT10000018-1434405064557. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
No power soundbar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this LG soundbar within 12 hours. It will not power on at all. Changed outlets, changed power cords and still would not power on. Bad product and probably packed without testing, will not buy again. Wasted lot of time, picking up from store, unpacking and then packing back again and bringing it back to store, too much hassle, stay away.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Scratching Sound/Like cat scratching couch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with scratching noise, due to Bluetooth, it’s only 10’ away. We thought was the cat scratching the couch, my wife and I kept on yelling at cat. Well our bad, poor kitty
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize that your LG Channel Soundbar is experiencing scratching noises. What we discovered about this kind of problem is that connection issues are virtually always to blame for speaker crackling. We would love to assist you further, so go ahead and direct message our LG Social Support team on Facebook or Twitter using the handle @LGUSSupport and provide your model and serial numbers. We are always eager to help! ~Rita
Bad bar
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great when it works. Random reset with long buzzing sound and stops output sound from TV. No resolution at geek squad store front, still waiting for in home visit
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joshua. Thank you for sharing your experience with the LG Soundbar (S75QR) model. We understand your concern about your sound system experiencing random resets and interruptions, especially when you rely on it for a seamless viewing experience. Your feedback is important, and we’d like to assist you further.
As a troubleshooting step, try checking all connections to ensure they’re secure, and verify that the firmware is up to date. Sometimes, these adjustments can help stabilize performance. For more help, visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-update-the-software--1428604854142.
If the issue persists, please send us a private message on social media @LGUSSupport. Our team will be more than happy to help you explore possible solutions while you await the in-home visit. We appreciate your patience. ^Juvy
Below Average Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this speaker for about a month, tried to love it but just couldnt. Soundbar was too low, always watched stuff with volume at about 60, I do have a bigger livingroom than average. Cinema mode was unusable due to a feedback screeching sound. I used it with a Samsung S95c, tv speakers are probably better TBH.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm sorry to hear about your experience with the soundbar. It's important to us that you enjoy using our products, and I understand how frustrating it can be when the sound quality doesn't meet your expectations. We appreciate your feedback and would like to explore possible solutions to improve your experience. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
LG Soundbar….” not so fast my friends”!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our first mistake: We believed the Best Buy “ Home Theater Expert”. We were really looking forward to both the purchase as well as using the new system. He( sales person) told us several facts that were not accurate. Then, a week later, when he sees me walking into his department, he abruptly walks away. Both the salesman & Sound System are guilty of under delivering
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeffrey. We appreciate you taking the time to share your experience with the LG Soundbar (S75QR) model. We're sorry to hear about your interaction with our salesperson and the performance of the LG Soundbar not meeting your expectations. We strive to provide top-notch products and services for a smooth experience. We hope to win back your trust in our products and services. Feel free to reach out to us on social media @LGUSSupport for assistance. ^Juvy
Only good for six months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only good for six months, I installed it by the end of May and it’s already “cracking”… it does these pop sounds like the speakers an old and overused but I don’t even listen TV that loud and I don’t use them for anything else.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Evelyn. Thank you for sharing your feedback on the LG Soundbar (S75QR) model. We understand your concern about the cracking sounds and popping noises, especially when the unit is relatively new. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Here are a few steps we recommend: Ensure that the soundbar has the latest firmware, as updates can sometimes resolve audio issues. Ensure that all cables are securely connected and that there are no issues with the HDMI, optical, or audio connections. If the popping sounds occur at high volumes, consider lowering the volume or adjusting the sound settings. If these steps don’t resolve the issue, please send us a private message on social media @LGUSSupport with more details about your situation. We’ll be happy to assist you with further troubleshooting or help arrange a service request if necessary. ^Juvy
bestbuy open box sucks Christmas morning ruined
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to buy open box excellent, had it shipped to me, wrapped it for Christmas for my dad he opened it today it has no power cord…. Open box excellent condition is supposed to mean all the components are there, I had to spend an extra $30 online to buy a new power cord which is irritating cause now my fathers out of a Christmas present till the replacement adapter I order arrives. BEWARE OF BUYING BESTBUY OPEN BOX
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback on the LG Soundbar (S75QR) model. We understand the inconvenience and disappointment caused by the missing power cord in the open box purchase of the unit. We strive to provide exceptional service and ensure that all components are included in open-box purchases, and it seems we are falling short of your expectations in this instance. Your feedback will be shared with our team to prevent similar incidents.
If there's anything else we can assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Static/crackling sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So excited to install this in my home, the sound lasted about 2 minutes until started making a static like sound. I had to stop the movie to turn off the soundbar thinking it’ll stop making the noise. That didn’t work. I checked the wiring and everything checked out perfectly. The noise kept coming back. So returned it for a Sonos.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We're so sorry to hear that your new LG soundbar didn't quite live up to your expectations. I can imagine how frustrating it must be to have a product that's supposed to enhance your entertainment experience, but instead, it's causing disruptions and distractions.
First and foremost, I want to thank you for choosing LG and for sharing your experience with us. I'm truly sorry to hear that the soundbar didn't work as expected, and I'm especially sorry that you had to stop the movie and deal with the static noise. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris