Customer Ratings & Reviews
- Model:
- S75QR
- SKU:
- 6498853
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers express satisfaction with the sound quality, ease of use, and bass of this 5.1.2 channel soundbar. Many appreciate the Dolby Atmos and DTS:X support, as well as the relatively easy setup. However, some users mention connectivity problems and find the rear speakers to be a weak point. The price and compatibility with certain TVs are also frequently cited as positive aspects.
This summary was generated by AI based on customer reviews.
Wish i could give it a zero. Volume control issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume does not work through LG TV. If you manage to get this junk to work the minute you power off your TV it resets it. Power back ok the TV and you have to start rhe processs all over again. Whats the point of wireless if the rear speakers have a massive unit to connect. Why no jaut make each individual speaker wireless. Biggest junk LG has ever produced.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on your LG Soundbar (S75QR) model. We're sorry to hear about the volume control issues you've experienced. We aim to provide good products and ensure a smooth experience. You can watch a video at https://www.youtube.com/watch?v=HLCsYMKpMiY. We appreciate your suggestion to make each speaker wireless and will consider it as we improve our products. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Downgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound vibrates in the mid range. Worse than. The previous version that I tried to upgrade from.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for taking the time to review the LG Soundbar (S75QR) model. We're sorry to hear about the sound vibrations in the mid-range. We aim to offer good products that exceed our customer's needs and expectations. In the meantime, you may visit https://www.lg.com/us/support/help-library. For further assistance, please reach out to us on social media at @LGUSSupport. ^Juvy
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing. Not as good as I had hoped. The channel sounds narrow. Not enough bass. I am thinking about returning it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, LillianS. We're sorry to hear that you are disappointed with the performance of your LG Soundbar (S75QR) model in terms of channel sounds and bass.
To address this, we recommend checking the audio settings on your TV and soundbar to ensure they are properly configured. Additionally, adjusting the placement of the subwoofer can greatly impact the bass response. We also advise checking if there are any firmware updates available for your soundbar, as these updates often improve performance. For additional help and guidance, please visit this link: https://www.lg.com/us/support/help-library. If you require further assistance on your LG product, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. They will be more than happy to provide additional guidance or explore any other available options. ^Juvy
- Cons mentioned:Connectivity
Small speakers could not connect to soundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth connectivity issues with additional small speakers it came with.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
Not at all what I expected from a 5 speakers unit
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this five speakers surround because I thought just match the speakers to the TV. Absolutely bad decision. After about two months, I returned it to get a Sonos Arc paired with Sub Mini, best decision. Based on my experience with this unit, I think LG should stick with making TVs and leave the speaker space to those who already figured it out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, ChrisT. We're truly sorry to hear about your disappointing experience with the LG Soundbar (S75QR) model. Your feedback is important to us, and we apologize that our product did not meet your expectations. We appreciate you taking the time to share your insights, and we understand the importance of delivering top-quality audio solutions. We will certainly take your comments into consideration as we continue to innovate and improve our products. If there's anything further we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We are always eager to listen and improve our products and services to ensure your satisfaction. ^Juvy
Okay for a starter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One word subwoofer sucks! Bad bass barely at volume. Do yourself a favor buy only if you like low bass.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you so much for taking the time to provide feedback with your LG - 5.1.2 Channel Soundbar with Wireless Subwoofer, Dolby Atmos and DTS:X - Black (S75QR) model. We apologize for the disappointment you have experienced with the subwoofer of your LG product. We understand that you are not satisfied with its performance in terms of producing bass at higher volumes.
If you are looking for a more robust and powerful bass experience, we recommend exploring our range of upgraded subwoofer options, which are designed to deliver enhanced bass performance at higher volumes. Kindly visit this link: https://www.lg.com/us/support/product/lg-S75QR.DUSALLK, to know more about of your LG product.
If you have any further concerns, please don't hesitate to reach out to us on Facebook or X (Twitter) using @LGUSSUpport, and we will be glad to assist you. ^Juvy
Mediocre at best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't expect high quality sound at this price. The sound quality may be even lower than the price point. Not happy with this purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We read your feedback, and we’re sorry the LG - 5.1.2 Channel Soundbar with Wireless Subwoofer, Dolby Atmos and DTS:X - Black didn’t suit your overall needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^James.
Doesn't have deep sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price is OK but doesn't have clear sound in movies , I changed with Bose, for sure doesn't have deep sound
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We sincerely apologize for any difficulties you may have encountered with the LG 5.1.2 Channel Soundbar with Wireless Subwoofer. We understand that the sound may not have met your expectations, especially when watching movies, and that the depth of sound did not compare to that of your other soundbar. Your feedback is extremely valuable to us and we will definitely take it into consideration for future enhancements. If you have any specific inquiries or concerns about optimizing the sound settings or require further assistance, please feel free to contact us privately on Facebook or X (Twitter) through our handle @LGUSSupport. We greatly value your input and thank you for your understanding. ^Sam
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy it. It went out exactly the day after the exchange. Was over. Although it still works, there’s an escalating screaming sound that comes out of it so I had to turn it off every couple hours. From there when it is working I have giant crackling things coming from the back tweeters.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback on the LG Soundbar ( S75QR) model. We're sorry to hear that the product stopped working shortly after the exchange and that you've been experiencing disturbing sounds from the device. We aim to provide reliable, high-quality products that meet our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Worst experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I had an option to rate no stars I would have done that. This definitely is a worst experience on the purchase I am making with best buy.. no commitment.. don't have an honor.. treat customer like a fool.. keep juggling for more than 2 hours.. no one know who is responsible.. buggy IT system.. no proper details.. I can keep going on..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We sincerely apologize for the poor experience you had with your purchase of the LG Soundbar (S75QR) model and the inconvenience it has caused you. We understand your frustration and disappointment, and we take your feedback seriously. We strive to provide excellent customer service, and it's disheartening to hear that we fell short of your expectations. We are actively working to address the issues you mentioned and improve our systems and processes. If there's anything we can do to assist you further or if you have further questions, please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is important to us, and we are committed to ensuring that you receive the support and reliable performance you rightfully expect from our products and services. ^Juvy
- Cons mentioned:Connectivity
Returned to get Bose sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The signal kept dropping and would not connect to the TV.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, ReynaldoM. Thank you for taking the time to review the LG Soundbar (S75QR0 model. We appreciate your feedback and apologize for the issues you encountered with the signal dropping and connecting to your TV. We understand how frustrating this can be. We wanna help you out fixing this issue, please visit this link: https://www.lg.com/us/support/help-library/lg-tv-how-to-connect-a-sound-bar-or-receiver-CT10000018-20153207557627. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Software Update makes soundbar unusable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a decent soundbar but they pushed an update to add “wow orchestra” setting to the soundbar and according to LG support it is not possible to turn off. This feature kills the soundbar and creates an unbearable echo which you are not allowed to turn off. It’s $400 junk now. I would avoid this product at all costs
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Kevin! Your input is extremely valuable to us. We consistently meet the expectations of our customers for the future of our products, so we will pass this along to our product teams. Please leave your feedback on our LG website: https://www.lg.com/us/support/feedback. Thank you! ~Rita
No Thanks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it . Did not sound any better than my new Sony TV. Very disappointed For the cost I expected much more. It sounded cheap.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi! Thank you for taking the time to post your review. As a continuously innovating company, we like to utilize every opportunity we can to improve our customer satisfaction ratings. Please feel free to fill out the following form: https://www.lg.com/us/support/feedback. We look forward to hearing from you. ^Chris
Speakers don't work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no stars. The little speakers have not worked at all. There sound bar won't connect directly and can only work via BluTooth. Ordered a different one. Geek Squad was great. And, the first Soundbar was replaced with a different one. It still doesn't work.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette
Bluetooth issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth on the subwoofer has issues. The sound from the subwoofer comes and goes and the sound is not constant.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, Xavier! We've attached a link with some info about what your Subwoofer may be experiencing, and if the steps there don't help, please be sure to out with the second link below! https://www.lg.com/ca_en/support/product-help/CT20098019-20150331561538 https://www.lg.com/us/support/contact ^Ian
Not worth it LG 5.1.2
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar works as it should however, the rear speakers have problems connecting. Gerk squad came out three different times and they have internment connections. I would stay away from purchasing this unit. Stick to badic soundbar and woofer. Dont waste your money on this one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We apologize for the inconvenience you have experienced with our LG 5.1.2 Channel Soundbar with Wireless Subwoofer, Dolby Atmos, and DTS:X. We understand that the rear speakers have been giving you trouble with their connections, despite the assistance from the Geek Squad. We appreciate your feedback and will take it into consideration as we continue to improve our products. If you have any further questions or concerns, please feel free to reach out to us privately on Facebook or Twitter via @LGUSSupport. We're here to assist you and appreciate your understanding. ^Sam
Not impressed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. I’ll give it a few days to see if I change my mind. I think the only way it sounds good is if you’re listening really loud.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to communicate with LG about your experience with your LG Channel Sound Bar. We apologize that you had such experience. It would be our pleasure to assist you with this, but we must switch to a platform that allows us to have back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^Jolly
Very low volume!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very low volume, my 55 inches tv have better volume,, bad bad experiences.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, BrendaC. Thank you for sharing your feedback on the LG Soundbar (S75QR) model. We apologize for the disappointment you experienced with the low volume. We understand the importance of having a soundbar that delivers excellent sound quality. We recommend checking the settings and connections to ensure optimal performance. If you have any further questions or need assistance, please reach out to us on social media @LGUSSupport so we can help you further. We are committed to ensuring your satisfaction with our products and services. ^Juvy
Thumbs down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. Other soundbar had more power. Not to mention the agents installed it incorrectly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not the best quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expected quite a bit more from a product with the price it was
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm truly sorry to hear that you're feeling disappointed with the product given its price point. Your satisfaction is important to us, and we strive to deliver high-quality products that meet your expectations. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris