Customer Ratings & Reviews
- Model:
- S75QR
- SKU:
- 6498853
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers express satisfaction with the sound quality, ease of use, and bass of this 5.1.2 channel soundbar. Many appreciate the Dolby Atmos and DTS:X support, as well as the relatively easy setup. However, some users mention connectivity problems and find the rear speakers to be a weak point. The price and compatibility with certain TVs are also frequently cited as positive aspects.
This summary was generated by AI based on customer reviews.
Never shipped
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im very disapointed with bestbuy, I will never buy any item any more, almost one month since item was payed and still as not shipped yet
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cesar. Thank you for taking the time to share your experience with the LG Soundbar (S75QR) model. We're sorry to hear about the delay in shipping your unit. We offer excellent service to ensure a smooth and seamless experience. To get accurate delivery details on your order, we recommend contacting Best Buy customer service at 888-237-8289. For more help, you can also reach out to us on social media at @LGUSSupport. ^Juvy
Not good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv volume gets louder than this sound bar. Reallly not worth having.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Floyd. Thank you for sharing your experience with us. We understand that you're finding the volume of your LG Soundbar (S75QR) model not as loud as expected compared to your TV, and we want to make sure you're getting the best possible performance from your unit. We strive to provide high-quality products that exceed our customer's needs and expectations.
A quick troubleshooting step would be to check the Soundbar's settings—specifically, the volume level on the Sound Mode or Equalizer settings. You can adjust these settings to enhance the overall sound output and tailor it to your preference. Additionally, please ensure that both the TV volume and the Soundbar's volume are not set too low, as this could cause a difference in perceived loudness.
We want to help you make the most of your soundbar experience, so please send us a private message on social media @LGUSSupport. Our team will be happy to assist you further and explore potential solutions.
We appreciate your feedback and look forward to resolving this for you. ^Juvy
Sound quality is really bad
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst quality sound. Sounds like basic 2.0 speaker.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lalit. Thank you for sharing your feedback on the LG Soundbar (S75QR) model. We understand your concern about the sound quality didn’t meet your expectations and felt more like a basic 2.0 speaker. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To improve sound performance, make sure that the soundbar is properly set up and that all connections are secure. Additionally, check the audio settings on your TV or media source to ensure they are optimized for the soundbar.
If you’re still experiencing issues or need assistance with additional troubleshooting, please send us a private message on social media @LGUSSupport. We're here to help you enhance your audio experience and address any concerns you may have. ^Juvy
Not Wireless
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the novice home entertainment customer, pay attention when buying this surround sound system. These are not wireless. If you buy this, you will still be faced with the age old problem..."how do I hide these ugly wires"
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your open feedback regarding your LG Channel Soundbar and your experience using it. We greatly appreciate your time, as it helps us to deliver a effective outcome to issues or concerns and ultimately make life more convenient for our customers. Going forward we can be reached via private message/direct message using the platforms Facebook or Twitter please use the handle @LGUSSupport or by calling customer service at (800)243-000. We're eager to help feel free to reach out anytime. Thank you .~Tanisha
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bough it less than a month ago and is already making some back noise , very disappointed poor quality.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We understand your disappointment, and we value your feedback. We're sorry that the LG - 5.1.2 Channel Soundbar with Wireless Subwoofer, Dolby Atmos and DTS:X - Black (S75QR) didn't live up to your expectations and caused you inconvenience. Your feedback is very important to us, and it helps us maintain a fresh perspective on new ways to improve our services and future product developments. Should you have any other questions or might require additional assistance with your unit, please send us a private message on Facebook or Twitter using @LGUSSupport. It will be our pleasure to assist you. -Shae
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box and the sound would disconnect ever 5 to 10 minutes. I had to unplug the entire system for it to connect again and it would again disconnect. Geek squad had to come out and returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.
Not good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it a year ago sound distorted after 12 months
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar works great... subwoofer and two other speakers don't seem to work no matter what I do
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there! We appreciate your time in leaving us a review regarding your LG 5.1.2 Channel Soundbar w/Wireless Subwoofer. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Not long lasting
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year and 3 months the soundbar is no longer working and support will not help, I would avoid
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for taking the time to review our product, the LG Soundbar (S75QR) model. We understand that it can be disappointing when a product does not meet your expectations, especially after a year and three months of use. We strive to provide high-quality products that last. In the meantime, you may visit https://www.lg.com/us/support/help-library. If you need further assistance, you can reach out to us on social media @LGUSSupport. ^Juvy
Connection confusion
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading the instructions on connecting it all together, I am still having trouble getting sounds.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Soundbar (S75QR) model. We're sorry to hear about any confusion or difficulty you have experienced connecting the device and getting sound. We aim to provide reliable, high-quality products and ensure a smooth and seamless experience. Please visit this link to obtain more details: https://www.lg.com/us/support/help-library/lg-tv-how-to-connect-a-sound-bar-or-receiver--20153207557627. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
lg surround
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not actual surround. Just speakers. Quit working a couple weeks after purchase. Returned
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We understand your disappointment, and we value your feedback. We're sorry that the LG - 5.1.2 Channel Soundbar with Wireless Subwoofer, Dolby Atmos and DTS:X - Black (S75QR) didn't live up to your expectations and caused you inconvenience. Your feedback is very important to us, and it helps us maintain a fresh perspective on new ways to improve our services and future product developments. Should you have any other questions or might require additional assistance with your LG products, please send us a private message on Facebook or Twitter using @LGUSSupport. It will be our pleasure to assist you. -Shae
Crap
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what i got and is complete crap! This has happened with e systems bow. None have been right!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, James. We appreciate your time in leaving us a review in regards to your sound bar. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product. ~Anthony
Terrible bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was a good price but the bass is almost non existent even with it being turned up all the way. Returned the item within a day.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Soundbar (S75QR) model. We understand how important it is to have satisfactory audio quality. We strive to provide reliable, high-quality products that meet our customer expectations, but we are falling short. We value your feedback and will consider it as we continue to improve our products. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Item review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps making an irritating high pitched sound when turned when the volume is turned above 40
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Roman. Thank you for taking the time to review the LG Soundbar (S75QR) model. We're sorry to hear about the irritating high pitched sound when the volume is turned above 40. We aim to offer good products that meet our customer's needs and expectations. In the meantime, you may visit https://www.lg.com/us/support/help-library. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Somebody's non working Return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What I got was A retutn jus thrown into the box as is no packiging of any type just loose and bounced around in box.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback with us. We appreciate your honesty and regret to hear about the unsatisfactory experience you had with your recent purchase of the LG Soundbar (S75QR) model. It's disheartening to learn that the item was not packaged properly and arrived in a condition that did not meet your expectations. We understand how important it is to receive products in good condition. This certainly isn't the experience we want for our customers. Your feedback will be shared with our shipping and packaging teams to ensure that such incidents do not occur in the future. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is important to us, and we want to ensure you have a positive experience with our products and service. ^Juvy
Not satisfied yet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Until our speakers are working properly I can't give a good rating about this product. Going on a month now still waiting to hear the sound we paid for.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Returned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We found that our old sound bar ended up sounding better, returned
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rikki. We appreciate your feedback and understand how sound quality is crucial in your entertainment setup. If you have any questions or need assistance in the future, please don't hesitate to reach out to us anytime, and we'll be glad to assist you. ^Jayne
LG soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working within two weeks. We had a few issues before that.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for letting us know your experience with using the Soundbar. We rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Anthony
Its ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not for me and and it does not really have a lot of bass and the Dolby Atmos its pointless
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Very bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ended up returning this product.. it kept making a weird noise often and had to restart several times.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Vinu. Thank you for taking the time to review the LG Soundbar (S75QR) model. We appreciate your feedback and apologize for any inconvenience you experienced with it.
We understand that the product was making a weird noise and required multiple restarts, which is certainly not the experience we want our customers to have. To obtain more information help and guidance, you may visit this link: https://www.lg.com/us/support/help-library/troubleshooting-distorted-audio-from-the-tv-speakers-tv-CT10000018-1434405064557. If you have any further questions or need assistance, please feel free to send us a private message on Facebook or X (Twitter) through @LGUSSupport. We're here to assist you every step of the way. ^Juvy