Customer Ratings & Reviews
- Model:
- S90QY
- SKU:
- 6498851
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the sound quality, bass, and ease of use of this 5.1.3 channel soundbar. Many appreciate the Dolby Atmos feature and the generally easy setup process, while some experienced connectivity issues or found the soundbar larger than anticipated. A few users also noted that the display is always on and the center channel could be improved.
This summary was generated by AI based on customer reviews.
It’s good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs more base sound, had to put it on bass blast and still not much changed
No, I would not recommend this to a friendSatisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be diligent about how you mount sound bar with the upward speaker system.
I would recommend this to a friendValue for money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product and above all wonderful purchase experience
I would recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good. I liked it. The sound quality is okay too.
I would recommend this to a friendOpen-box Excellent condition is a joke
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an open-box in excellent condition twice. First time they didn’t include the remote control, hdmi cable, or wall mount, and the subwoofer had a dent in it. Second time they didn’t send the remote control, power adapter to the sound bar, or the wall mount. Had to drive 45 min each way twice to return. Needless to say don’t buy open-box.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for raising your concern. I'm so sorry to hear that you've had a disappointing experience with our open-box products. I can imagine how frustrating it must be to purchase an item that's supposed to be in excellent condition, only to find that it's missing essential components or has defects.
First of all, I want to apologize for the inconvenience and frustration caused by these issues. I can understand why you would be upset and disappointed, especially since you had to make a significant effort to return the products twice.
I acknowledge that we fell short of our expectations, and I'm truly sorry for that. I want to assure you that we take all complaints seriously and are committed to making it right. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
No way to configure
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look at the reviews on the Google playstore. The LG Soundbar app is useless. There is no way to manage the soundbar. If it isn't perfect right out of the bad you're hosed. This one is going back.
No, I would not recommend this to a friendNot worth the price tag.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an okay sound bar for the price. If you have around $1000 to burn on a sound system, there is better options out there(Sonos, Samsung and Sony have better sound). I would not recommend this product.
No, I would not recommend this to a friendBestBuy Support is the worst
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy beware -You go to a big box retailer thinking that you’re going to get great support and if anything goes wrong, you’ve got them to back you up. Not true - you might as well buy from a wholesaler because you’re going to get 15 days to return the item and after that you’re on your own. I’ve been wasting hours trying to navigate how to resolve an issue that showed up after a month on a very expensive product that should be well supported, but nothing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chad. Thanks for sharing your feedback with us. We understand your concern about your experience with the LG Soundbar (S90QY) model and the difficulty in getting support. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you’re experiencing issues after the return period, LG offers warranty coverage, and we’d be happy to assist in troubleshooting or setting up service.
Please reach out to us on social media @LGUSSupport with your model and issue details, and we’ll do our best to help resolve this for you. ^Juvy
Not so sound after all.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking to upgrade the sound on my LG OLED tv and was looking at the Bose systems. I hade a small Bose sound bar that was not expensive but the sales clerk told me I should try the LG system for my tv. It was easy to install but no improvement in the sound over the basic Bose bar, so after a week I returned it for something different.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, I'm sorry to hear about your experience with our LG sound system. We understand how important it is to have high-quality sound to enhance your viewing experience. We appreciate you giving our product a try and we value your feedback. If there's anything else we can assist you with, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
NOT WORTH THE MONEY!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked for a couple months past warranty & Best Buy would not help with repair or replacement, We had the Geeks install so that was an extra expense & bought Us noting when it came to dealing w/Worst Buy about warranty. Don't Waste Your $$$$$.
No, I would not recommend this to a friendDisappointed, don not reccomend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the LG C3 77" and wanted a good soundbar. We bought this speaker, and when we hooked it up, we did not hear a big difference. We were expecting to hear sounds from the left, right, and behind us. Nope, just in the front. The bass is very weak. I would recommend another soundbar.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kris. Thank you for taking the time to share your feedback regarding the LG Soundbar (S90QY) model.
We understand you were disappointed with the sound quality and surround sound features. We want to offer top-notch products that improve your audio experience. We value your suggestion for a different soundbar and suggest checking out our other products to find one that fits your needs. Please reach out to us on social media @LGUSSupport for help in finding the right soundbar for you. ^Juvy
Not my ideal soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took my as an IT professional 3 hours to setup. I could never get it to provide sound louder nor better than the TV in 30 days. I looked into getting rear speakers but I did not want to run wires around the living room which is open to the kitchen. I returned this for a Sonos Beam and two Sonos One SL’s for a complete surround sound system. I’m glad I made the switch to Sonos as it provides the expected surround sound I’m after.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality very poor...not worthy the money...please dont buy it...i regret it
No, I would not recommend this to a friendIt's okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay speaker. It's great that it connects to your phone how would how would you. Not the worst but....
No, I would not recommend this to a friend- Cons mentioned:Center channel
A big Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst soundbar i ever heard, worst center channel, worst surrond sound features. If your looking for a good soundbar the 3.1.3 version will do you a little more justice with center, surround and cinema audio but overall do not purchase this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi NotNickCannon. Although you were not happy with the soundbar, we appreciate you taking the time to leave your review. Your feedback is invaluable to us and will be taken into account when making future models. ^Chris (Soundbar model S90QY)
Customer service is terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars. Item was defective. Paid for installation. I had to remove the sound bar and return to store. Depside numerous calls to numerous call centers I have been unable to schedule an appointment to have a replacement installed. Finally I texted the tech that installed the sound bar and he scheduled an appointment but I have to wait two weeks. The appointment is Jan 3rd. I receive a text message from Best Buy on Dec 30 that it is canceled and I have to reschedule. Another nightmare begins. I miss Circuit City.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, RobertW. We are truly sorry to hear about the frustrating experience you've had with the customer service and installation of your LG Soundbar (S90QY) model. This is certainly not the level of service we aim to provide, and we understand the inconvenience and disappointment this has caused. Your feedback is incredibly important to us, and we sincerely apologize for the difficulties you've encountered. We are committed to resolving this issue promptly and ensuring that you receive the assistance you need to address this matter.
If there's anything else we can do to assist you further, please don't hesitate to reach out to us by sending a private message on Facebook or X (Twitter) using @LGUSSupport. We value your business and hope to have the opportunity to make this right for you. ^Juvy
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall woofer good. Cough not get rear surrounds sound speakers to work. Returned product.
No, I would not recommend this to a friend- Pros mentioned:Bass
Just a slight improvement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality just slightly better than that in the TV. Sub woofer is the only improvement. If they had wireless speakers to support this sound bar I would probably buy them to give me more of a surround type system.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate you taking the time to communicate with us about your experience with your LG audio product. We're sorry to hear that the product didn't meet your overall needs. Your comments will surely not go unnoticed and will be considered for our future product developments. -Cazz
OK if you don’t like his super loud system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as I thought, subwoofer also doesn’t have the kick I though .
No, I would not recommend this to a friendNot too bad but it was damaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it on sale but unfortunately one of the side speakers was blown out. I put some music and tbh it didnt sound too bad.
I would recommend this to a friend