Customer Ratings & Reviews

Hi, Joey. Thank you for sharing your experience with the LG Soundbar (S60TR) model. We appreciate the effort you put into installing it yourself, and we understand how important it is to have everything set up smoothly.

To ensure you’re getting the best performance, we recommend running the Sound Test feature on your TV or audio source to confirm the soundbar is properly calibrated. Also, make sure the HDMI ARC or optical cable is securely connected, and enable SIMPLINK (CEC) in your TV’s settings if you’re using HDMI ARC. This helps synchronize the soundbar with your TV for optimal audio. You can find more setup and optimization tips here: https://www.youtube.com/watch?v=0e1WaU6GWEc. If you’d like us to assist further with your installation appointment experience, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help directly. ^Juvy

Hi, Kimberly. Thank you for sharing your experience with the LG Soundbar (S60TR) model. We’re glad to hear you’re enjoying the surround sound performance overall. If the two rear speakers aren’t working, a great first step is to ensure the wireless receiver is securely connected and powered on. Also, double-check that the rear speaker wires are firmly inserted into the correct terminals. For more help, visit https://www.lg.com/us/support/help-library/lg-sound-bar-troubleshooting-audio-missing-from-some-speakers--1429107643672. If the issue continues or you'd like help walking through the setup, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy

Hi, Reginald. Thank you for sharing your experience with your LG Soundbar (S60TR) model. We’re glad to hear the unit is working overall, and we understand how important it is to enjoy full bass and surround sound from the mini speakers.

A helpful step is to check the sound mode settings—switching to Cinema or Bass Blast mode will enhance low‑frequency output and activate the rear channels more effectively. You can also adjust the Woofer Level and Surround Level in the soundbar’s audio settings to boost performance. Positioning the subwoofer near a wall or corner can further amplify bass response. More guidance is available here: https://www.lg.com/us/support/help-library/lg-sound-bar-troubleshooting-audio-missing-from-some-speakers--1429107643672. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue supporting you directly. ^Juvy

Hello there. We understand your inquiry and appreciate you sharing your experience with your LG S60TR Home Theater Soundbar. It’s concerning to hear the rear speakers were missing from your out-of-box purchase.

As a troubleshooting step for future assemblies, once you have the full kit, power on the soundbar and press the SURROUND button on the remote to initiate the surround-sound test. This quick test will verify that the rear speakers are properly detected before you complete installation. You can also confirm that your TV’s audio output (eARC or Optical) is set to Bitstream with Dolby Digital to ensure all channels—including the rears—are recognized.

Since this unit was purchased from Best Buy, please contact them directly regarding their return or parts-replacement policy.
https://www.lg.com/us/soundbars/lg-s60tr-home-theater-soundbar#pdp_specs
For any further assistance or to explore additional solutions with us, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to help. We appreciate your patience and are here to support you.

—Renzo

Hi, there. Thank you for taking the time to share your experience with us. We understand that you're not satisfied with your LG Soundabar (S60TR) model, and we want to make sure we help resolve the issues you're facing with the satellite speakers and sound quality. We strive to provide high-quality products and ensure a smooth experience.

To start, a good troubleshooting step would be to check the speaker connections and ensure they are properly paired with the soundbar. Sometimes, interference or loose connections can lead to the crackling sound you’ve described. Additionally, make sure the soundbar’s firmware is up to date, as updates can improve performance and address connectivity issues. For more help, you may visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-update-the-software--1428604854142.

Please send us a private message on social media @LGUSSupport, and our team will gladly assist you further to explore possible solutions and get your unit performing the way it should. ^Juvy

Hi, there. Thank you for letting us know about your experience with the LG Soundbar (S60TR) model. We appreciate your feedback and understand how important it is to receive all included accessories with your purchase.

Since this was an open box item, the remote may not have been included in the packaging. For future purchases, we recommend verifying the accessory list on the product page to ensure all components are provided. You can find more details about the S60TR and its included accessories here: https://www.lg.com/us/support. If you’d like further assistance with obtaining a replacement remote or accessory guidance for the S60TR, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you directly. ^Juvy

Hi, there. Thank you for reaching out to us regarding your LG Soundbar (S60TR) model. We understand the importance of delivering consistent audio performance for the full lifespan of the unit. A sudden loss of sound can sometimes be resolved by resetting the unit's internal electronics. Perform a Factory Reset. Also, check to see if there is a specific button combination on the main soundbar unit or remote to initiate a reset. This will return the sound bar's settings to the original factory configuration. For more help, visit https://www.youtube.com/watch?v=0e1WaU6GWEc. If the speaker issue persists after performing the reset, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help in any way we can. ^Juvy