Customer Ratings & Reviews

Hi, Douglas. Thank you for reaching out to us regarding your LG Soundbar (S60TR) model.

We understand the importance of a fully immersive surround sound experience, especially when you have invested in a dedicated home theater setup. For rear speakers that aren’t outputting sound, one step that may help is checking the Speaker Level and Surround Mode settings on your soundbar. This unit requires the system to be in a mode that uses the rear channels—such as Cinema, AI Sound Pro, or Surround. If the system is set to Standard or Music, the rear speakers may remain inactive. For more guidance, visit https://www.lg.com/us/support/help-library/lg-sound-bar-troubleshooting-audio-missing-from-some-speakers--1429107643672. We’d like to assist further.
Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy

Hi, SelvaguruK. Thank you for sharing your experience with the LG Soundbar (S60TR) model. We understand the importance of having surround speakers and bass performance that truly elevate your listening setup. One step you can try is adjusting the AI Sound Pro or Bass Level settings in the sound menu, as fine‑tuning these options can often improve clarity and low‑frequency response. For additional help, visit https://www.youtube.com/watch?v=0e1WaU6GWEc. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Joey. Thank you for sharing your experience with the LG Soundbar (S60TR) model. We appreciate the effort you put into installing it yourself, and we understand how important it is to have everything set up smoothly.

To ensure you’re getting the best performance, we recommend running the Sound Test feature on your TV or audio source to confirm the soundbar is properly calibrated. Also, make sure the HDMI ARC or optical cable is securely connected, and enable SIMPLINK (CEC) in your TV’s settings if you’re using HDMI ARC. This helps synchronize the soundbar with your TV for optimal audio. You can find more setup and optimization tips here: https://www.youtube.com/watch?v=0e1WaU6GWEc. If you’d like us to assist further with your installation appointment experience, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help directly. ^Juvy

Hi, Kimberly. Thank you for sharing your experience with the LG Soundbar (S60TR) model. We’re glad to hear you’re enjoying the surround sound performance overall. If the two rear speakers aren’t working, a great first step is to ensure the wireless receiver is securely connected and powered on. Also, double-check that the rear speaker wires are firmly inserted into the correct terminals. For more help, visit https://www.lg.com/us/support/help-library/lg-sound-bar-troubleshooting-audio-missing-from-some-speakers--1429107643672. If the issue continues or you'd like help walking through the setup, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy

Hi, Reginald. Thank you for sharing your experience with your LG Soundbar (S60TR) model. We’re glad to hear the unit is working overall, and we understand how important it is to enjoy full bass and surround sound from the mini speakers.

A helpful step is to check the sound mode settings—switching to Cinema or Bass Blast mode will enhance low‑frequency output and activate the rear channels more effectively. You can also adjust the Woofer Level and Surround Level in the soundbar’s audio settings to boost performance. Positioning the subwoofer near a wall or corner can further amplify bass response. More guidance is available here: https://www.lg.com/us/support/help-library/lg-sound-bar-troubleshooting-audio-missing-from-some-speakers--1429107643672. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue supporting you directly. ^Juvy

Hi, there. Thank you for reaching out to us regarding your LG Soundbar (S60TR) model. We understand the importance of delivering consistent audio performance for the full lifespan of the unit. A sudden loss of sound can sometimes be resolved by resetting the unit's internal electronics. Perform a Factory Reset. Also, check to see if there is a specific button combination on the main soundbar unit or remote to initiate a reset. This will return the sound bar's settings to the original factory configuration. For more help, visit https://www.youtube.com/watch?v=0e1WaU6GWEc. If the speaker issue persists after performing the reset, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help in any way we can. ^Juvy

Hi, there. Thank you for letting us know about your experience with the LG Soundbar (S60TR) model. We appreciate your feedback and understand how important it is to receive all included accessories with your purchase.

Since this was an open box item, the remote may not have been included in the packaging. For future purchases, we recommend verifying the accessory list on the product page to ensure all components are provided. You can find more details about the S60TR and its included accessories here: https://www.lg.com/us/support. If you’d like further assistance with obtaining a replacement remote or accessory guidance for the S60TR, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you directly. ^Juvy

Hi, Jay. Thank you for sharing your experience with us. We understand your concern about your LG Soundbar (S60TR) model system isn’t performing as expected, especially with the frequent pairing issues and the inconsistency of the rear speakers. We strive to provide high-quality products and ensure a smooth experience. To resolve the pairing issue, we recommend ensuring that both the soundbar and your TV are connected via Bluetooth or HDMI ARC and checking for any software updates for both devices. You may also want to try unpairing and repairing the system to refresh the connection. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-update-the-software--1428604854142.

If the issue with the rear speakers persists, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We appreciate your patience. ^Juvy

Hi, there. We appreciate you sharing your feedback on the LG Soundbar (S60TR) model. We understand that setting up the app on your phone can feel like an extra step, but it's designed to give you more control over the system. If you're finding that the sound isn't as powerful as your Vizio surround sound, we recommend checking the sound settings on the app to ensure they are optimized for your listening environment. Adjusting the sound modes or increasing the bass might improve the experience. For some extra tips, you may visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273.

If you'd like additional support or have more questions, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you. ^Juvy

Hi there, DavidLM. We understand your inquiry about the S60TR 5.1-channel soundbar and want to help you get uninterrupted, high-quality audio. It sounds like you’re experiencing intermittent popping and bass dropout despite correct setup, so let’s walk through a few steps to troubleshoot and optimize your system.

1. Verify Wireless Subwoofer and Rear Speaker Pairing:
Ensure that both the wireless subwoofer and rear speakers are properly paired to the main soundbar unit. To do this, power off all components, then power on the soundbar first. Next, plug in the subwoofer and wait for its LED indicator to blink, then press the pairing button on the back of the subwoofer (usually located near the AC cord) until the light turns solid. Repeat a similar pairing process for the rear speakers if they are wireless. A weak or dropped wireless link can cause bass to cut in and out; re-pairing often restores a stable connection.

2. Check for Wireless Interference:
Since the S60TR uses a 2.4 GHz wireless link for the subwoofer and rear speakers, nearby Wi-Fi routers, cordless phones, or other 2.4 GHz devices (even microwave ovens) can disrupt the signal. If possible, move your Wi-Fi router or other electronics at least 3–5 feet away from the subwoofer and speaker modules. You can also try changing your router’s channel to 1 or 11 to minimize overlap. Finally, verify that the soundbar’s vent slots aren’t pressed against a wall or cabinet; restricted airflow can cause thermal issues that may manifest as audio artifacts.

3. Update Soundbar Firmware and App Settings:
Run the LG Soundbar app on your smartphone or tablet (available for iOS and Android) and connect it to your S60TR. Within the app, check for any available firmware updates. Updating to the latest firmware can resolve audio stability issues and improve wireless performance. While you’re in the app, confirm that the subwoofer and rear speakers show as “Connected” under the “Speaker Setup” section—if they appear as “Disconnected” or “Weak,” try re-pairing as described above.

4. Inspect Audio Source and Connection Type:
If you’re using an HDMI eARC or optical cable from your TV or media player, confirm the cable is rated for high-speed audio (for HDMI, HDMI 2.1 or at least High-Speed HDMI). A loose or damaged cable can introduce pops and cutouts. Try swapping cables or using a different port (for example, use the optical input instead of eARC, then back to eARC) to see if the issue persists. Also, check your TV’s audio settings: ensure “PCM” or “Auto” is selected rather than “Dolby Digital Plus” if your TV sometimes transmits an unsupported format. Mismatched bitstream formats can lead to audio glitches.

5. Verify Speaker Placement and Isolation:
Place the subwoofer on a solid, level surface (not directly on carpet), ensuring it’s at least 6 inches from walls or corners. This helps prevent rattling that can sound like pops. Likewise, confirm the rear speakers are positioned symmetrically behind the listening area—if one speaker is too far from the soundbar, the wireless link may weaken. You may also try moving them slightly closer to the soundbar (within 20 feet) to test whether bass dropout subsides.

Because you’ve already enlisted Best Buy’s technicians, we want to make sure there isn’t an underlying accessory or environmental factor causing these interruptions. If, after trying these steps, you still encounter popping or bass dropouts, please send us a private message on social media @LGUSSupport with details such as:

Confirmation of your source device (TV or receiver model) and connection type (HDMI ARC/eARC vs. optical)

Photos of your installation layout (speaker and subwoofer placement relative to walls and electronics)

Any error codes, LED blink patterns, or steps you’ve already tried
https://www.bestbuy.com/site/lg-5-1-channel-s60tr-home-theater-soundbar-with-wireless-subwoofer-and-rear-speakers-dolby-audio-black/6579924.p?skuId=6579924
Our team can then work with you directly to schedule additional support—whether that means walking through advanced diagnostics, facilitating an authorized service check, or coordinating a replacement if a component is malfunctioning. We appreciate your patience as we strive to restore your S60TR to full performance. —Renzo

Hi, there. Thank you for reaching out, and we understand the importance of receiving your LG Soundbar (S60TR) model complete with all included components. If you pick up another unit in the future, one thing you can do right away is check the accessory list on the box label before leaving the store. LG soundbars list all included items—such as rear speakers, brackets, and cables—so you can confirm everything is present before completing the purchase. You can also review product details for the S60TR here: https://www.lg.com/us/soundbars/lg-s60tr-home-theater-soundbar. If you’d like us to look into this experience more closely, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy

Hi, Deal. Thank you for sharing your feedback with us. We understand that the LG Soundbar (S60TR) model did not meet your expectations, especially regarding the ease of connection and sound quality. We strive to provide the best possible experience with our products, and we appreciate your insights.

If you have any further questions about the product or need help with other LG products, we’re more than happy to assist. Sometimes, adjusting certain settings or configurations can enhance the sound quality, and we'd be happy to walk you through it if you're open to it. However, we respect your decision in returning the unit.

Please feel free to send us a private message on social media @LGUSSupport, and our team will gladly assist you further with any troubleshooting or help you find a product that fits your needs. ^Juvy

Hi, there. Thank you for sharing your experience with us. We appreciate you taking the time to tell us about your LG Soundbar (S60TR) model, and we’re here to help you get the most out of your audio setup.

This model includes a 220W wireless subwoofer for rich bass. If the bass isn't strong enough, check the sound mode settings—Cinema Mode or Bass Boost may enhance low frequencies. Ensure the subwoofer is paired correctly and positioned near a wall or corner for better acoustics. For more help, visit https://www.lg.com/us/support/help-library/lg-sound-bar-why-isnt-my-subwoofer-connect-to-my-lg-sound-bar--1422391675816.

We'd love to assist you further for a full surround sound experience. Just message us on social media @LGUSSupport. ^Juvy

Hi, Luis. Thank you for reaching out about your LG Soundbar (S60TR) model. We understand the importance of having a setup that feels clean, simple, and convenient.

One helpful step you can try is checking the rear speaker connection options in the Sound Bar’s setup menu. This unit supports wireless communication with the main unit, but the satellite speakers still require wired links to the wireless receiver module. Ensuring the receiver is placed in an optimal spot can help keep the wiring more discreet. For more guidance, visit https://www.lg.com/us/support/product/lg-S60TR.AUSALLK. We’d be glad to take a closer look and assist you further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can continue helping you. ^Juvy

Hi, William. Thank you for sharing your experience with us. We understand your concern about dealing with sound issues on your LG Soundbar (S60TR) model, especially when you have to switch back and forth between Bluetooth and HDMI to get it working properly. We strive to provide reliable, high-quality products and ensure a smooth experience.

We recommend checking the audio settings on the TV to ensure that the correct output option is selected, as this might help with the sound issue. Additionally, you could try performing a reset on the TV to restore factory settings, as this can sometimes resolve connectivity problems. For more help, you may visit https://www.lg.com/us/support/help-library/lg-sound-bar-troubleshooting-no-audio-from-external-sound-system--1422464978777.

Please send us a private message on social media @LGUSSupport with your details, and we’ll be happy to assist you further to get this sorted out. ^Juvy

Hi, Joshua. Thank you for reaching out to us. We understand how importance your LG Soundbar (S60TR) model is for enhancing your audio experience, and we want to help improve its performance.

As a first step, please check that the sound bar is set to the correct sound mode. Press the Sound Effect button on the remote and try switching to modes such as Cinema or Bass Blast, which are designed to deliver fuller sound compared to the default settings. Also, ensure the sound bar is connected via HDMI ARC or Optical cable rather than Bluetooth, as wired connections typically provide better audio quality. For more guidance, visit https://www.youtube.com/watch?v=0e1WaU6GWEc. If the issue continues, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you further. We're here to help. ^Juvy

Hi, Brian. Thank you for sharing your experience with us. We understand your concern about dealing with the constant power cycling issue on your LG Soundbar (S60TR) model. We strive to provide reliable, high-quality products that exceed our customers' needs and expectations.

It seems there might be a connection or settings issue. Try unplugging the soundbar from the power outlet and the TV for a couple of minutes, then plug them back in. Also, ensure the optical cable is securely connected. For more help, visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273.

If that doesn’t work, check for firmware updates on the LG website or via the LG Soundbar app. Feel free to message us on social media @LGUSSupport for further assistance. ^Juvy