Customer Ratings & Reviews
- Model:
- LRGL5825D
- SKU:
- 6401888
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 5.8 Cu. Ft. Smart Freestanding Gas True Convection Range for its air frying capabilities, overall performance, and ease of use. Many appreciate the various features and attractive design, with the InstaView window being a particular favorite. However, some customers have expressed concerns about the drawer's build quality and the difficulty in cleaning the grates. A few have also mentioned issues with temperature control and preheating time.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Drawer quality
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheaply made quality, the bottom drawer doesn’t fit and of very poor quality. Inside oven blue coating seems to be easy to scratch just when pulling out the over trays... overall not satisfied. Returning
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
You need a MA to understand how to use this stove.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to understand numerous directions. Stovetop burners are very powerful. I just want to cook on a stove, not get a degree in how to use stove. App is useless. Thank God for YouTube videos on how to use it.
No, I would not recommend this to a friendDisappointed with the oven's performance.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The regular and convection oven don't reach the heat setting Problems cleaning the surface. What do recommend that I use?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
It's okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove works well and came in perfect conditon, but has proved a bit difficult to clean
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Do not purchase
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to have three racks in this new oven. Fast forward a year, the middle rack keeps falling. I also purchased an LG refrigerator a few months later that is freezing over and also outside of warranty. I will never purchase an LG appliance again. Period.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lindsay. Thank you for sharing your experience with us. We understand that the middle rack of your LG Range (LRGL5825F) oven is not functioning as expected. We aim to offer top-notch products that exceed our customers' needs and expectations.
To help with the rack issue, please ensure that the rack is correctly seated in the oven slots. Sometimes, adjusting it slightly can help it stay in place.
Regarding your refrigerator freezing over, we recommend checking the temperature settings and ensuring the vents are not blocked. You may visit this link for additional help: https://www.lg.com/us/support/help-library/lg-refrigerator-frost-buildup--1400774608218If. If you are still experiencing issues, please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. Your feedback is important to us, and we appreciate your patience. ^Juvy
Not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this stove and the broiler didn’t work. I tech came to replace three parts and it still didn’t work. They had to send me a new stove
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for sharing your experience with the LG Range (LRGL5825F) model. We understand how important it is for your appliances to work properly. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. Since you’ve already had a technician look at the stove and it needed replacement, we want to ensure your new unit performs flawlessly. Once your new stove is set up, we recommend checking that the broiler settings are correctly adjusted. If you experience any issues again, don’t hesitate to reach out for support.
Please send us a private message on social media @LGUSSupport so we can help you further. We appreciate your patience and trust in LG, and we're committed to making this right for you. ^Juvy
Control Knobs are cheaply made!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this range 5 months ago and the wording on the control knobs has already rubbed off. I haven't used anything abrasive, I have not used anything abrasive just a fantastic cleaner and a sponge or cloth.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
This one hard to do just got oven fixed today
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have already sent you a very bad review, I just got it fixed today so kind of hard to answer questions.
No, I would not recommend this to a friendRange
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not purchase do to damage on side. Due to range placement we did not see damage until picking up.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Denise. Thanks for sharing your feedback about the LG Range (LRGL5825F) model. We understand your concern about discovering damage on the unit, especially when it's not immediately visible during the initial purchase or delivery process. We aim to provide excellent services and ensure a smooth experience.
If the damage happened during delivery, just reach out to the retailer (Best Buy customer service at 888-237-8289) and let them know what’s going on. They should be able to help you out with a return, exchange, or maybe even a replacement. If you want more details, you can check out https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. And hey, if you’re still keen on this model or need help finding a similar replacement, don’t hesitate to drop us a message on social media @LGUSSupport. We’re here to help you figure things out. ^Juvy
great stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a great range,everything cooks well with this range
I would recommend this to a friendReview unavailable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review this item because it has not arrived yet. Best Buy changed the original delivery date.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, MichaelS. Thank you for taking the time to share your experience with us. We understand the frustration and inconvenience caused by the change in the delivery date for your LG Range (LRGL5825F) model. We understand that delays can be frustrating, especially when you are eagerly awaiting your purchase. This is not the experience we want our customers to have with our service. We assure you that we are working diligently with Best Buy to resolve this issue and have your item delivered as soon as possible.
If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Faulty air fryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this unit over a month ago and are still waiting for repair. It was installed and had a faulty air fryer. Also, no one has been helpful and it has taken weeks to try and get repaired and still no luck.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Socks the top of the range gets scratched the blac
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks the top of the range get scratched the black paint
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette
Oven Stop working after a week
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After week working, air frier mode stop working and lower ignitor in oven all of sudden stop working as well. So far, waiting for best buy technical inspection
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG Smart Freestanding Gas True Convection Range. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LG Support Team at (800)243-0000.^Jai.
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled my order after delivery was cancelled and rescheduled 4 times. I will be purchasingbthis stove from a different company.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience on the LG Range (LRGL5825F) model. We regret the inconvenience caused by the multiple rescheduling of the delivery. This is certainly not the level of service we aim to provide, and we understand your decision to seek an alternative. We will use it to improve our processes to ensure a better experience for our customers in the future. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Damaged by Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Marginally operational because the warehouse employees rammed it with a forklift and then reboxed it. Still waiting for a replacement. Best Buy needs better management.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, RichardF. Thank you for taking the time to review the LG Range (LRGL5825F) model. We apologize for the damage caused to your appliance during the delivery process. This is not the experience we want our customers to have. If you have any further questions or need assistance, please feel free to send us a private message on Facebook or X (Twitter) through @LGUSSupport. We're here to help and ensure your satisfaction with our products. ^Juvy
Poor build
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Part of oven does not work. Had to have service. Have to get new stove.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for taking the time to review the LG Range (LRGL5825F) model. We sincerely apologize for the inconvenience caused by the part of the oven not working properly. We understand how frustrating this must have been for you.
We appreciate your patience in allowing our service team to address the issue. If the problem persists despite their efforts, we understand and support your decision to opt for a new stove. If there's anything we can do to further assist you with, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We are committed to ensuring your satisfaction with our products and services. ^Juvy
poor quality materias,poor customer service from l
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A really bad purchase a product whit many failures the lid of the burners deteriorates easily whit the use call best buy send a lg tech and this waiting until today for a answer from them a stove with very poor quality materias
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
n/a
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would be happy to rate this product when I receive it. It has been more than a month since I made the purchase
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Tanya. Thank you for taking your time to let us know of the situation. If bought at Best Buy, we recommend that you get in contact with them in to get further information on the matter ~Anthony
Delivery install
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad installed git canceled four times for a big box store unacceptable
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, ShawnM. Thanks for reaching out. Hopefully you were able to get your Convection Range installed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
