Customer Ratings & Reviews
- Model:
- LRGL5825D
- SKU:
- 6401888
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 5.8 Cu. Ft. Smart Freestanding Gas True Convection Range for its air frying capabilities, overall performance, and ease of use. Many appreciate the various features and attractive design, with the InstaView window being a particular favorite. However, some customers have expressed concerns about the drawer's build quality and the difficulty in cleaning the grates. A few have also mentioned issues with temperature control and preheating time.
This summary was generated by AI based on customer reviews.
F9 Error
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started receiving the F9 error just after the 1-year warranty was up. Would come and go, and be ok for periods of time. Then recently only convection bake would work, which really makes no sense, and now, less than 3 years of having this stove the oven does not work at all. Extremely disappointing as this was not a cheap stove. $350 for someone to come out and look at it. Ridiculous! No more LG appliances as this is unacceptable performance.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with LG Range (LRGL5825F) model. We understand your concern about your oven isn't functioning as expected, especially after only a few years. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. The F9 error on your unit could indicate an issue with the oven's temperature sensor or other internal components. We recommend checking the temperature sensor for any visible damage or wear. Regarding on the issue that is not working at all, you may visit this link to obtain more information: https://www.lg.com/us/support/help-library/oven-power-issues-electric-range-gas-range--1430141359009. If the issue persists, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further and explore possible solutions. We appreciate your patience and look forward to resolving this for you. ^Juvy
Product not working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just received my lg stove today and after i installed it, the igniter clicked one time then died. Now i have to go without a stove for an entire week until they can replace it. VERY UNHAPPY.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 5.8 Cu. Ft. Smart Freestanding Gas True Convection Range with EasyClean and InstaView - Stainless steel. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
No longer preheats
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Oven was great but after using for a couple years, it no longer preheats.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kyle. Thank you for sharing your experience with the LG Range (LRGL5825F) model. We understand your concern about an appliance like your oven stops performing properly, especially after a few years of use. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
If your oven isn't preheating, one possible troubleshooting step is to check the igniter (for gas ovens) or the heating element (for electric ovens), as these components can wear out over time. Sometimes, cleaning the oven can also help if there’s any buildup interfering with the heating process.
We recommend starting with a quick reset: unplug the oven for a few minutes, then plug it back in and try preheating again to see if that resolves the issue. Fodr more help, you may visit https://www.lg.com/us/support/help-library/lg-range-troubleshooting-an-oven-that-is-not-heating--20150483199358. If this doesn’t help, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further with troubleshooting or finding a solution. ^Juvy
Racks fall, air fryer smokes like crazy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Huge disappointment especially for the price. The oven racks do not fit when oven is hot. If I attempt to pull them out they fall. I had bacon grease fall as a result and almost burned my house down. The manufacture sent me more racks that just do the same thing. The air fryer smokes like my house is on fire. The stovetop is hard to clean, everything sticks. I can’t believe I’m stuck with this junk since I absolutely can’t afford another. Oh the griddle heat is so weak, I don’t even bother. Wish I had just bought something half The the price
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you letting us know about your experience with the LG Range (LRGL5825F) model. We regret to hear about the disappointing experience you had with our product. We understand that the oven racks not fitting properly and falling when hot is a safety concern. Please visit the following links regarding the smoke issue: https://www.lg.com/us/support/help-library/lg-new-range-strong-odor-or-smoke-CT00000303-20151560745745 and https://www.lg.com/us/support/help-library/cooktop-cleaning-tips-electric-ranges-CT40000141-20150615815711. If you find that the issue persists after following the provided instructions on the links, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
M
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.oven didn't work properly - convect fan didn't function
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Karolina. Thank you for reaching out and sharing your feedback with us. We understand your concern about having issues with your LG Range (LRGL5825F) model, especially when the convection fan isn’t functioning properly. We strive to provide high-quality products and ensure a smooth experience. Here are a few troubleshooting steps to try before your next course of action: sure that the convection setting is properly selected and the temperature is set correctly. Sometimes the fan won’t operate unless the convection mode is activated. Turn the oven off and allow it to cool completely, then check for any debris or food particles that could be blocking the fan. Try turning the oven off and unplugging it for a few minutes. Plug it back in and reset the settings to see if that helps the fan start working again.
If these steps don’t resolve the issue, we understand that the repair process may be underway, and we want to ensure it’s handled efficiently. Please feel free to reach out to us on social media @LGUSSupport for any additional assistance or updates, and we’ll be happy to ensure this issue is taken care of as quickly as possible. ^Juvy