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Customer Ratings & Reviews

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$1,299.99
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Comp. Value: $1,699.99

Customer reviews

Rating 4.6 out of 5 stars with 845 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Ease of Cleaning

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers recognize the 5.8 Cu. Ft. Smart Freestanding Gas True Convection Range for its air frying capabilities, overall performance, and ease of use. Many appreciate the various features and attractive design, with the InstaView window being a particular favorite. However, some customers have expressed concerns about the drawer's build quality and the difficulty in cleaning the grates. A few have also mentioned issues with temperature control and preheating time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-14 of 14 reviews
  • Pros mentioned:
    Air fryer
    Cons mentioned:
    Drawer quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this stove! The drawer is shallow and cheaply made but not a big deal to me. I switched from electric to gas and couldn’t be more happy with my stove. The air fryer rack does not come included so I ordered it while I ordered the stove.

    I would recommend this to a friend
  • Pros mentioned:
    Air fryer
    Cons mentioned:
    Drawer quality

    Rated 5 out of 5 stars

    Excellent range

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This range is amazing. The burners, oven, and broiler heat evenly and quickly. Our old range had trouble keeping the proper temperature on the respective burners. It was so hard to keep something at a simmer instead of boiling. I have had zero problems with that so far with our new range. If I set the burner on low I no longer have to worry about it boiling, it actually heats my sauces without scorching them. The oven is a dream too. It's huge, 3 racks, so I can cook whatever I want AND I can cook the sides, or rolls, or both. Another awesome feature is that the oven doubles as an air fryer. Yes, you read that correctly, the oven is an air fryer - woot woot! A separate pan is needed for said air frying, but it beats the heckout of having to use those tiny (and not cheap) air fryers that can only fry 4oz of food at a time. Fresh crispy fries anyone?? The only downside with the oven is the storage drawer. LG made the storage drawer smaller in order to make the oven space so large. The space had to come from somewhere so I get it, but just be aware of that if you need the extra storage space. Oh and it connects to Wi-Fi, which might not sound like a big deal, but it will give you an alert on your phone when your range is in use. This could be especially useful for parents with younger kids, so you know if they're messing around with something they shouldn't. I'm sure there's a lot more function than that with the LG app, but I haven't had a chance to play around with it yet. I only know about the alert thing because my wife texted me when I turned the oven on. We love our new range, and we 100% recommend it to anyonelooking to replace their current one.

    I would recommend this to a friend
  • Pros mentioned:
    Features
    Cons mentioned:
    Drawer quality

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a lot of research for appliances. Overall, decided on this LG gas range. It was delivered with some damage, but unnoticable unless you’re really looking for it. Best Buy did make it right though and gave us a discount to keep. The installation to convert from NG to LP was seamless by the installer, who was profession and talked through the whole process while doing it. The stove is a huge upgrade over our 20 year old one. A lot more features as well. The only downside to this stove is the pull out draw. I am not sure what LG was thinking when they built it, but it is cheap and flimsey, not a deal breaker though. I would recommend this stove to anyone who asks.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Drawer quality

    Rated 5 out of 5 stars

    Need Three Racks ... Not InstaView

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this stove because it had three racks instead of two. It also has the knock twice InstaView feature on the oven door which just seems like a gimmick to me and not very useful. As a result, this stove was $200 more than the lower priced model with 2 racks. It also features an air fry function which we are not able to use yet because the add-on accessory air fry rack is out stock. The lower drawer seems rather flimsy and serves as a reminder that appliances are not built as well as they used to be. Other than that, this stove seems to perform quite well. The oven is very large compared to most others in its class.

    I would recommend this to a friend
  • Cons mentioned:
    Drawer quality

    Rated 4 out of 5 stars

    Looks great! Disappointed with drawer!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just installed this stove. It looks great. However there are 2 things that are highly disappointing. First the drawer in the bottom does not slide well at all. It’s very cheaply made. I wish I would have realized this before I bought it. I may have not bought it. Second I thought it came with the air fry basket. Disappointed that it has that feature but no basket comes with it. Also it does smudge a lot.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Air fryer
    Cons mentioned:
    Drawer quality, Grates

    Rated 2 out of 5 stars

    A disappointing purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've not had this unit long, but have to say I would not recommend it based on my experience so far. It is cheaply made and looks old even after a month or so of use. If I could have found a better oven in stock to replace my GE Profile that was too old to find replacements parts (or better yet, just the replacement parts), I would have done that. I don't have deep counters, so that limited my options. Issues with this one? Keeping the top clean. Bought a custom mat for stove top to help. The grates are very hard to keep clean. The very small storage drawer made it necessary to find another place for pans. It has no handle and is difficult to slide in and out (slides off track). If I set temp for 350, I want 350, not 325. Why should I have to read the manual to get an adjustment for it's "smart settings" that lower the temp that make my cooking LESS reliable? I purchased the air fryer, which I like, but purchased air fryer liners to minimize the clean up time. Materials for knobs and most of the range are poor quality. I am very disappointed.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette LG

  • Cons mentioned:
    Drawer quality

    Rated 5 out of 5 stars

    Great gas stove.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the stove. Bottom drawer is cheaply made. Other than that, no complaints

    I would recommend this to a friend
  • Cons mentioned:
    Drawer quality

    Rated 4 out of 5 stars

    very good range!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got as replacement as it was available after driving two hours, love it and wife loves it, excellent, only downside is like cheap quality drawer, as well splatter all over from normal uses and shows on the range! beside that great range.

    I would recommend this to a friend
  • Cons mentioned:
    Drawer quality

    Rated 4 out of 5 stars

    Oven

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a nice replacement for the old gas stove I had. The only 2 complaints are the storage drawer is thin and flimsy. Also it doesn’t have to many heating options for appetizers. But it is still a good stove.

    I would recommend this to a friend
  • Cons mentioned:
    Drawer quality

    Rated 4 out of 5 stars

    LG Gas Stove

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the gas stove and it’s cooking features. The finish is nice and easy to keep clean. The only con is the the storage drawer. It is narrow and not deep and it’s a little flimsy compared to the rest of the stove.

    I would recommend this to a friend
  • Cons mentioned:
    Drawer quality

    Rated 5 out of 5 stars

    Excellent LG Gas Range

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent LG quality and looks great. Drawer below the oven feel really low / cheap quality. It would be nice that they include the Air Fryer rack.

    I would recommend this to a friend
  • Cons mentioned:
    Drawer quality

    Rated 4 out of 5 stars

    Overall good, but thin metal on bottom drawer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great but the material on the drawer is delicate. It was delivered with a damaged drawer twice

    I would recommend this to a friend
  • Cons mentioned:
    Drawer quality

    Rated 1 out of 5 stars

    No.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing started having trouble a few months after we bought it. It would randomly turn off and the display would beep erratically and count backwards from 6. I thought it was nothing, maybe a reset or it got hot? but then it started turning BACK ON last month… after we turned it off after baking or broiling. I baked bread, and turned it off.. and 3 minutes later it turned itself back on to 400* airfry. Unacceptable for a gas stove to just turn itself on, and JUST out of warranty so no one would do anything… LG or Best Buy. Ended up buying a new GE, and scrapping this $1600 oven.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      We apologize for the inconvenience and frustration you have experienced with your LG oven. It's disheartening to hear that you encountered issues with the oven turning off and displaying erratic behavior, followed by it unexpectedly turning back on without any input.

      We understand that this situation is concerning and not in line with your expectations for a gas stove. We strive to provide reliable and high-quality products, and we take customer feedback seriously. To properly address this issue, we recommend reaching out to our social media team and providing the model and serial number of the unit along with your phone number on Facebook or X at @LGUSSupport in your initial private message with us, and we'll be glad to accommodate you. `Alice LG

  • Cons mentioned:
    Drawer quality

    Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cheaply made quality, the bottom drawer doesn’t fit and of very poor quality. Inside oven blue coating seems to be easy to scratch just when pulling out the over trays... overall not satisfied. Returning

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG