Customer Ratings & Reviews
- Model:
- LRGL5825F
- SKU:
- 6401886
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 5.8 Cu. Ft. Smart Freestanding Gas True Convection Range for its air frying capabilities, overall performance, and ease of use. Many appreciate the various features and attractive design, with the InstaView window being a particular favorite. However, some customers have expressed concerns about the drawer's build quality and the difficulty in cleaning the grates. A few have also mentioned issues with temperature control and preheating time.
This summary was generated by AI based on customer reviews.
CHIP ON GLASS door.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a small chip in the inner glass of the door. I noticed it and called best buy spoke with Tim. He transferred me to LG who put me on hold for an hour and disconnected the call. Tim is suppose to call me back to replace the door still waiting...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.
Lg
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of garbage and customer service was not helpful. After one year problem With the display panel
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
- Cons mentioned:Drawer quality
No.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing started having trouble a few months after we bought it. It would randomly turn off and the display would beep erratically and count backwards from 6. I thought it was nothing, maybe a reset or it got hot? but then it started turning BACK ON last month… after we turned it off after baking or broiling. I baked bread, and turned it off.. and 3 minutes later it turned itself back on to 400* airfry. Unacceptable for a gas stove to just turn itself on, and JUST out of warranty so no one would do anything… LG or Best Buy. Ended up buying a new GE, and scrapping this $1600 oven.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We apologize for the inconvenience and frustration you have experienced with your LG oven. It's disheartening to hear that you encountered issues with the oven turning off and displaying erratic behavior, followed by it unexpectedly turning back on without any input.
We understand that this situation is concerning and not in line with your expectations for a gas stove. We strive to provide reliable and high-quality products, and we take customer feedback seriously. To properly address this issue, we recommend reaching out to our social media team and providing the model and serial number of the unit along with your phone number on Facebook or X at @LGUSSupport in your initial private message with us, and we'll be glad to accommodate you. `Alice
Worst Stove Experience Ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought many appliances from best buy and this has been a horrendously bad experience. 3 delivery reschedules, two separate deliveries and installations of this stove and both defective with no oven due to F9 error. We ask for LG service specialist to fix issue and we're told we have to call LG because its under manufacturer warranty. Ridiculous. We call LG and now 3 days later still no service call. Best buy says they can deliver ac3rd stove we decide that we cannot do this a third time. So were returning it for a GE. Did i mention we had a stove with no working oven, 6 visitors, over thanksgiving. I had to use my neighbors oven. No offer of credit from best buy for all our troubles and no working oven for over 3 weeks. Do not buy this stove. After further research the F9 problem has been experienced by other customer's. Very disappointing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, JosephT. Thank you for sharing your experience with us. We understand that having issues with the LG LRGL5825F gas range, especially during such a busy time, has been incredibly frustrating, and we want to assist you in resolving this.
The F9 error typically indicates that the upper oven is not heating properly. To try and resolve this issue, we recommend starting with these steps:
Press the CLEAR/OFF key and try the original function again.
If the error reappears, turn the circuit breaker for the unit off, wait 30 seconds, and then turn it back on.
If these steps don’t resolve the issue or if you're unable to perform them, it’s possible that service will be needed. You can visit our Request a Repair page to schedule a service appointment.
LG Range - Error Codes List - https://www.lg.com/us/support/help-library/lg-range-error-codes-list--20150154166283
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further. We understand your situation, and we truly appreciate your patience as we work to resolve this for you.
—Renzo
Power surge that LG says can’t be their fault
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in love with the picture and the specs until I brought it home. Right from the get go, this LG product let me down. Installing it was an awful nightmare that we had to walk away from to cool down. We have propane and so we needed to change the orafices. My suggestion is don’t. You have to practically disassemble the entire oven to get to them and heaven help you if you drop one for the range. Now your taking apart the top. We are DIYers and experienced but this caused a row and one of us to stomp off in anger. Once it was assembled, we were so excited! Then the thing started singing a cute little tune. After investigation it seemed like the clock just reset itself. Well now that’s weird, right? Well it continues to reset itself randomly. We called LG and they sent a service technician on Thursday (have owned for 19 days at this point) and when he called LG, they had to read the owner’s manual to determine it’s a power thing. The LG customer service rep declined to send out a new computer module as they were sure that’s not it and it must be our power surging. Um. No. We have never had an electrical issue previously and very minimal usage on that circuit. So now we are stuck with a pretty stove that just randomly surges/sings and it’s too late to return (now at 22 days). Very frustrating. Plus, the air fry option isn’t really an option because LG doesn’t have the tray available yet. I say steer clear.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
BE CAREFUL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love LG. It is pretty much the only product I buy but our range almost killed my son and wife. We had extremely high levels of carbon monoxide in our house after running the oven for less than 5 minutes. You never think about these detectors until you need them but I am so thankful that I had them operating and new batteries installed. I hope LG will solve this problem. The range was professionally installed, by a Best Buy installer. Not sure yet if it was improperly installed or an issue with the product. Either way, be mindful and make sure your CO detectors are operating correctly!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cody. We are extremely grateful that your CO detectors were working properly, and we understand your concern about your experience with your LG Range (LRGL5825D) model. The safety of our customers is always our top priority, and this situation is certainly concerning. We always aim to provide great products and services to ensure everything goes smoothly.
In the meantime, we’d love to take a closer look at this for you to check if there are any issues with the unit. Just send us a message on social media @LGUSSupport, and our team will be more than happy to help you out with this. ^Juvy
Gas leak from burner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in December and noticed a gas smell constantly coming from the stove and the gas company found it was a leak from the front burners. We requested a return and exchange in January as we had to shut our gas off to stop the leak, but after 6 weeks of geek squad constantly rescheduling our delivery, we’ve decided to just return this and get a different brand. Extremely frustrating to pay so much for a faulty stove and then to have the return process be such a nightmare.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dreeves. Thank you for taking the time to share your experience with us. We understand your concern about dealing with both a gas leak and delays in the return process for your LG Range (LRGL5825F) model. Your safety and satisfaction are our top priorities, and we want to help in any way we can.
For the gas leak issue, we strongly recommend that you cease using the stove immediately and reach out to a certified technician for a thorough inspection if you haven't already done so. In the meantime, we would like to assist you in resolving this matter as quickly as possible.
Please send us a private message on social media @LGUSSupport, and our team will work with you to expedite the return process and explore any potential solutions. We appreciate your understanding and the chance to make this right for you. ^Juvy
Worse oven I have ever bought..
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Besides being the worst oven I ever had, Geek Squad and Best Buy have been the worse for customer service with this issue. We have had the unit for 1 year 4 months and it has broken 2 times with F9 problems for electric. In the past 5 months it has worked for 3.. Communication for getting it fixed has been bery little and I have been on the phone and chat for over 9 hours not including the additional 2 months of having no oven.. This is probably a lemon, but how much time do we have to waste on this..?? Disappointed
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Charles. Thank you for sharing your experience with the LG Range (LRGL5825F) model. We understand you rconcern with having the unit break down multiple times in such a short period. Dealing with the F9 error, long repair waits, and poor communication. We strive to provide high-quality products and ensure a smooth experience. For quick help and more information, you may visit https://www.lg.com/us/support/help-library/lg-range-error-codes-list--20150154166283. Since you’ve been without a working oven for an extended period, we recommend reaching out to us directly via @LGUSSupport on social media, where we can escalate your case and ensure that the next steps for either repairing or replacing the unit are handled with priority. We want to help you get back to enjoying your kitchen without further delays. Thank you for your patience, and we are here to assist you in resolving this issue as quickly as possible. ^Juvy
- Cons mentioned:Drawer quality
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheaply made quality, the bottom drawer doesn’t fit and of very poor quality. Inside oven blue coating seems to be easy to scratch just when pulling out the over trays... overall not satisfied. Returning
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Stove pilot not working good
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the sensors or pilots is not working good I try to reach out and no one give me the right person to check my stove .
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lissette. Thank you for reaching out about your LG Range (LRGL5825F) model. We understand how important it is for every burner to operate smoothly, and we appreciate you sharing what’s been happening. If one of the burners isn’t lighting properly, we recommend checking that the burner cap is correctly seated and free of any debris or moisture. Misalignment or buildup can prevent the sensor from detecting ignition or cause uneven flame. You can also find helpful maintenance and troubleshooting tips here: https://www.lg.com/us/support/help-library/lg-range-why-wont-my-burner-light--20153104499826. If you’d like us to assist further or help connect you with the right service team, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Do not purchase
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to have three racks in this new oven. Fast forward a year, the middle rack keeps falling. I also purchased an LG refrigerator a few months later that is freezing over and also outside of warranty. I will never purchase an LG appliance again. Period.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lindsay. Thank you for sharing your experience with us. We understand that the middle rack of your LG Range (LRGL5825F) oven is not functioning as expected. We aim to offer top-notch products that exceed our customers' needs and expectations.
To help with the rack issue, please ensure that the rack is correctly seated in the oven slots. Sometimes, adjusting it slightly can help it stay in place.
Regarding your refrigerator freezing over, we recommend checking the temperature settings and ensuring the vents are not blocked. You may visit this link for additional help: https://www.lg.com/us/support/help-library/lg-refrigerator-frost-buildup--1400774608218If. If you are still experiencing issues, please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. Your feedback is important to us, and we appreciate your patience. ^Juvy
Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not purchase do to damage on side. Due to range placement we did not see damage until picking up.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Denise. Thanks for sharing your feedback about the LG Range (LRGL5825F) model. We understand your concern about discovering damage on the unit, especially when it's not immediately visible during the initial purchase or delivery process. We aim to provide excellent services and ensure a smooth experience.
If the damage happened during delivery, just reach out to the retailer (Best Buy customer service at 888-237-8289) and let them know what’s going on. They should be able to help you out with a return, exchange, or maybe even a replacement. If you want more details, you can check out https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. And hey, if you’re still keen on this model or need help finding a similar replacement, don’t hesitate to drop us a message on social media @LGUSSupport. We’re here to help you figure things out. ^Juvy
Faulty air fryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this unit over a month ago and are still waiting for repair. It was installed and had a faulty air fryer. Also, no one has been helpful and it has taken weeks to try and get repaired and still no luck.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Oven Stop working after a week
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After week working, air frier mode stop working and lower ignitor in oven all of sudden stop working as well. So far, waiting for best buy technical inspection
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG Smart Freestanding Gas True Convection Range. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LG Support Team at (800)243-0000.^Jai.
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled my order after delivery was cancelled and rescheduled 4 times. I will be purchasingbthis stove from a different company.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience on the LG Range (LRGL5825F) model. We regret the inconvenience caused by the multiple rescheduling of the delivery. This is certainly not the level of service we aim to provide, and we understand your decision to seek an alternative. We will use it to improve our processes to ensure a better experience for our customers in the future. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Damaged by Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Marginally operational because the warehouse employees rammed it with a forklift and then reboxed it. Still waiting for a replacement. Best Buy needs better management.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, RichardF. Thank you for taking the time to review the LG Range (LRGL5825F) model. We apologize for the damage caused to your appliance during the delivery process. This is not the experience we want our customers to have. If you have any further questions or need assistance, please feel free to send us a private message on Facebook or X (Twitter) through @LGUSSupport. We're here to help and ensure your satisfaction with our products. ^Juvy
poor quality materias,poor customer service from l
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A really bad purchase a product whit many failures the lid of the burners deteriorates easily whit the use call best buy send a lg tech and this waiting until today for a answer from them a stove with very poor quality materias
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Poor build
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Part of oven does not work. Had to have service. Have to get new stove.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for taking the time to review the LG Range (LRGL5825F) model. We sincerely apologize for the inconvenience caused by the part of the oven not working properly. We understand how frustrating this must have been for you.
We appreciate your patience in allowing our service team to address the issue. If the problem persists despite their efforts, we understand and support your decision to opt for a new stove. If there's anything we can do to further assist you with, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We are committed to ensuring your satisfaction with our products and services. ^Juvy
n/a
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would be happy to rate this product when I receive it. It has been more than a month since I made the purchase
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Tanya. Thank you for taking your time to let us know of the situation. If bought at Best Buy, we recommend that you get in contact with them in to get further information on the matter ~Anthony
Why all the heat goes into the room?!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven door has vents on top so expect temperature in the kitchen to be the same as in the oven. The design is ugly and I still did not find wi-fi button.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette