Customer Ratings & Reviews
- Model:
- LRGL5825F
- SKU:
- 6401886
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 5.8 Cu. Ft. Smart Freestanding Gas True Convection Range for its air frying capabilities, overall performance, and ease of use. Many appreciate the various features and attractive design, with the InstaView window being a particular favorite. However, some customers have expressed concerns about the drawer's build quality and the difficulty in cleaning the grates. A few have also mentioned issues with temperature control and preheating time.
This summary was generated by AI based on customer reviews.
Garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one year problem with the display, and terrible customer service.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi! We'd love to see what's going on with your range's display! If you could please reach out with the link below, it'll be our pleasure to help. https://www.lg.com/us/support/contact ^Ian
- Pros mentioned:Air fryerCons mentioned:Drawer quality, Grates
A disappointing purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've not had this unit long, but have to say I would not recommend it based on my experience so far. It is cheaply made and looks old even after a month or so of use. If I could have found a better oven in stock to replace my GE Profile that was too old to find replacements parts (or better yet, just the replacement parts), I would have done that. I don't have deep counters, so that limited my options. Issues with this one? Keeping the top clean. Bought a custom mat for stove top to help. The grates are very hard to keep clean. The very small storage drawer made it necessary to find another place for pans. It has no handle and is difficult to slide in and out (slides off track). If I set temp for 350, I want 350, not 325. Why should I have to read the manual to get an adjustment for it's "smart settings" that lower the temp that make my cooking LESS reliable? I purchased the air fryer, which I like, but purchased air fryer liners to minimize the clean up time. Materials for knobs and most of the range are poor quality. I am very disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Design, Ease of use
Thoroughly Disappointed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first got my stove I loved it. It's nice having a large oven area, it looks good, cleans easily, and was truly enjoyable to use. Then the issues began. Eighteen months into ownership and the igniter went on both the oven and the broiler. Had it repaired and eight months later they both went out again. Now LG is telling me that they cannot do anything and they are deeply sorry. After the amount of money I spent on the stove and then the $600 additional repair, I am wondering if I am going have to spend the $600 every 8 or 9 months. I am thoroughly unhappy with Best Buy and LG for not standing behind their products.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Carol. Thank you for sharing your experience with your LG Range (LRGL5825F) model. We understand that it is important for your appliance to last long, especially after investing a significant amount of money. We aim to deliver durable, high-quality products that meet our customer's needs and expectations. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Be wary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered the original unit in July, it had a major oven issues, could not heat past 200F. Bestbuy replaced the unit with a new one. Two weeks later the new unit also failed, oven related issues, but not the same issue. We are now on our third stove, it’s finally working for now…. Hopefully I won’t have to return this third one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chris. Thank you for sharing your experience with the LG Range (LRGL5825D) model. We appreciate the details you’ve provided about the repeated oven issues and replacement process.
One helpful step is to run the oven calibration test through the settings menu, which allows you to verify that the temperature sensor is reading correctly. If the oven struggles to reach or maintain temperature, checking that the gas supply line and regulator are properly installed can also make a difference, since inconsistent gas flow may cause heating problems. You can find more guidance here: https://www.lg.com/us/support/product/lg-LRGL5825D.FBDELGA. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you’d like further assistance. ^Juvy
Air fry is junk
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is just an ok range. The range grills are basically uncleanable. Once food burns on them you cannot get it off. Scrubbing, takes off the finish. The stains dont even remove from cleaning in the dishwasher. The air fry is a joke as it doesnt work well. If you want this oven just for the air fry option you will be better off with a countertop stand alone air fryer. This air fryer does not cook well. The $50 sold seperatly air fry rack is hard to find in stock
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Buyer beware
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this oven over a year ago, and initially I enjoyed the oven and great gas stovetop--the simmer burner is very low, and the power burner is very higher. Unfortunately the convection fan and lcd panel are now faulty, and the temperature is off by around 25-50 degrees, even on non-convection settings. When I went to report this to LG (I was in warranty at the time), my appointment was automatically canceled by the repair person, and LG offered no further support. I'm now faced with either a $450 bill to fix the oven, but I'll likely just buy a new, non-LG device.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Guzz. Thank you for sharing your experience with the LG Range (LRGL5825F) model. We’re glad to hear that you initially enjoyed the features, but we completely understand your concern with the convection fan, LCD panel, and temperature issues. Your feedback is important, and we’re here to help.
It’s concerning to hear about the cancellation of your repair appointment and the lack of support from LG. If you’re still within the warranty period, we recommend reaching out again to ensure your case is escalated, as you shouldn’t have to incur repair costs for a malfunctioning appliance.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further in getting the support you deserve. We appreciate your patience and hope to help you find a satisfactory resolution. ^Juvy
Control Knobs are cheaply made!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this range 5 months ago and the wording on the control knobs has already rubbed off. I haven't used anything abrasive, I have not used anything abrasive just a fantastic cleaner and a sponge or cloth.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this stove and the broiler didn’t work. I tech came to replace three parts and it still didn’t work. They had to send me a new stove
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for sharing your experience with the LG Range (LRGL5825F) model. We understand how important it is for your appliances to work properly. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. Since you’ve already had a technician look at the stove and it needed replacement, we want to ensure your new unit performs flawlessly. Once your new stove is set up, we recommend checking that the broiler settings are correctly adjusted. If you experience any issues again, don’t hesitate to reach out for support.
Please send us a private message on social media @LGUSSupport so we can help you further. We appreciate your patience and trust in LG, and we're committed to making this right for you. ^Juvy
Review unavailable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review this item because it has not arrived yet. Best Buy changed the original delivery date.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, MichaelS. Thank you for taking the time to share your experience with us. We understand the frustration and inconvenience caused by the change in the delivery date for your LG Range (LRGL5825F) model. We understand that delays can be frustrating, especially when you are eagerly awaiting your purchase. This is not the experience we want our customers to have with our service. We assure you that we are working diligently with Best Buy to resolve this issue and have your item delivered as soon as possible.
If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Socks the top of the range gets scratched the blac
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks the top of the range get scratched the black paint
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette
Not a happy purchaser
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a huge fan of LG products. However, I am not happy with this product (considering the money I spent). It doesn’t clean up very well, inside and out; I’m simply not happy with its performance. I seriously considering purchasing another brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jacqueline. Thank you for taking the time to share your experience with LG Range (LRGL5825F) model. We understand your concern about the performance of your unit has not met your expectations, and we appreciate your feedback. We strive to provide high-quality products that exceed our customer's needs and expectations. To improve its cleaning performance, we recommend trying a thorough cleaning cycle or using a soft, damp cloth with mild detergent to wipe down the interior and exterior. For additional help, you may visit https://www.lg.com/us/support/help-library/general-maintenance-and-cleaning-ranges-and-cooktops--20152320015536. If you're still facing issues, please don’t hesitate to send us a private message on social media @LGUSSupport, and we’d be happy to provide additional troubleshooting steps and assist you further.
We’re here to help, and we value your continued trust in LG. ^Juvy
No longer preheats
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Oven was great but after using for a couple years, it no longer preheats.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kyle. Thank you for sharing your experience with the LG Range (LRGL5825F) model. We understand your concern about an appliance like your oven stops performing properly, especially after a few years of use. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
If your oven isn't preheating, one possible troubleshooting step is to check the igniter (for gas ovens) or the heating element (for electric ovens), as these components can wear out over time. Sometimes, cleaning the oven can also help if there’s any buildup interfering with the heating process.
We recommend starting with a quick reset: unplug the oven for a few minutes, then plug it back in and try preheating again to see if that resolves the issue. Fodr more help, you may visit https://www.lg.com/us/support/help-library/lg-range-troubleshooting-an-oven-that-is-not-heating--20150483199358. If this doesn’t help, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further with troubleshooting or finding a solution. ^Juvy
M
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.oven didn't work properly - convect fan didn't function
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Karolina. Thank you for reaching out and sharing your feedback with us. We understand your concern about having issues with your LG Range (LRGL5825F) model, especially when the convection fan isn’t functioning properly. We strive to provide high-quality products and ensure a smooth experience. Here are a few troubleshooting steps to try before your next course of action: sure that the convection setting is properly selected and the temperature is set correctly. Sometimes the fan won’t operate unless the convection mode is activated. Turn the oven off and allow it to cool completely, then check for any debris or food particles that could be blocking the fan. Try turning the oven off and unplugging it for a few minutes. Plug it back in and reset the settings to see if that helps the fan start working again.
If these steps don’t resolve the issue, we understand that the repair process may be underway, and we want to ensure it’s handled efficiently. Please feel free to reach out to us on social media @LGUSSupport for any additional assistance or updates, and we’ll be happy to ensure this issue is taken care of as quickly as possible. ^Juvy