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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 845 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Ease of Cleaning

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers recognize the 5.8 Cu. Ft. Smart Freestanding Gas True Convection Range for its air frying capabilities, overall performance, and ease of use. Many appreciate the various features and attractive design, with the InstaView window being a particular favorite. However, some customers have expressed concerns about the drawer's build quality and the difficulty in cleaning the grates. A few have also mentioned issues with temperature control and preheating time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-19 of 19 reviews
  • Rated 3 out of 5 stars

    Is my convection Setting defective???

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eh! I thought convection was faster??? LG claims you can cook a brisket in 3 1/2 hours I have my doubts tried to cook a family sized frozen lasagna in this thing and it took longer than the package said and was still not completely cooked so I’m not sure if convection works properly in my unit? Regular oven and air fryer works great the stove top works well. Purchased matching microwave over the range works great. refrigerator and dishwasher are next.

    I would recommend this to a friend
  • Cons mentioned:
    Grates

    Rated 3 out of 5 stars

    Love/Hate relationship

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In terms of cooking capabilities? I LOVE this stove. It works exactly as expected. Love the different burner settings, although I personally would prefer that the power burner be on the left, and the more "everyday" setting be on the right. That's just me. Oven heats up FAST, which I appreciate. Instaview works flawlessly and is a nice touch. The Alexa integration is useless. If you have to be standing in front of the stove to hit a button to access it? What in the holy heck is the point???? Absolutely useless, and it's a feature I was really excited about. Same for the air fryer function. No one sells the needed pan, apparently. At least not that I can find. Sounds like it would be a mess in the oven anyway. Stovetop? It is IMPOSSIBLE to keep clean without damage. I already have bubbling on the black stovetop surface. And so many scratches on the stainless front panel as well. Finger-printless surfaces? Where? Everywhere I TOUCH there is a print left behind. The grates are impossible to clean, as are the burner "inserts" I guess you would call them? The black circles that sit on top of the burners. Had a pot of pasta boil over, and now apparently my 2 month old stove has stains I cannot get rid of on those inserts. Permanently burnt on and resistant to any level of cleaning I have tried. Functionally it great. Esthetically? It sucks. I guess I would still recommend, especially if you are not a clean freak.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK until electronic issue after 2 yrs, LG no help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this range for just over 2 years and up until recently have been pretty happy with it. Within the last month, the digital clock/timer has stopped displaying part of a number. Based on past experience, we expected around 5 years before the range might need any repairs, so we didn't purchase the extended warranty. LG only warrantees for 1 year, so if we want it fixed, it will cost around $175+ just for the part - that doesn't include installation. Apparently this isn't an isolated issue, but after reaching out, LG won't do anything. So if you decide to purchase, I recommend getting an extended warranty - it's cheaper than the replacement parts! Do your research, there may be better products out there! Ugh!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    so far so good...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, but will be swapping it out for a Whirlpool. Had an issue with a LG fridge I purchased on labor day weekend, and within just 2 weeks, I was already having issues. Avoid LG/Samsung when it comes to appliances. Stick to the always reliable brands like GE/Whirlpool/Maytag/Frigidaire/Kitchen Aid. It's working just fine, but since I had that bad experience with my LG fridge, I'd rather avoid another headache. LG/Samsung is all looks, but poor quality. Great brands for TV/Phones only.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good Range, Horrible Cooking Racks

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The stove and range are very good, but the racks for the oven are so cheap that they can warp and slip out for the sides at high temps. Anyone who uses cast iron pans or a Challenger for bread baking beware. The racks won’t hold. We’ll be holding our breath with a big turkey at Thanksgiving. It might collapse the entire rack. If you bake bread or entertain big groups, look at a KitchenAid. It has reinforced racks.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Value for Money but got a damaged piece

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product Review: This is a very elegant looking appliance from LG. Great value for the price and air fry feature is really handy. LG ThinQ AI app could definitely improve, but that I believe something will happen over time! Best Buy Service: I received the product with a notable scratch/ paint chip with a minor dent as well. Instead of a replacement, to avoid the hassle of haul, away reinstallation (and also the wait time), I opted for a gift for compensation. (100$). I wish they'd matched the compensated price of the appliance to an open box item price.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry for this inconvenience. We are continuously working to improve the quality of our products. If you have any questions please contact our Customer Support via direct message at Facebook and Twitter.^Venette LG

  • Rated 3 out of 5 stars

    It works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the range seems fine. The instaview window does not work...knocking on it for light only produces knuckle prints on the glass.. The range is good-delivery was a nightmare! The second time the delivery service showed up they scratched our hardwood floor in the kitchen. When my wife tried to point it out-they ignored her. I guess we should be glad that the second delivery was at least the correct range. We haven't tried the air fry after reading the instructions and the warnings about smoke, etc we probably won't.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one was dented. Sent wrong part to replace. Had to cancel, return and reorder. Replacement does not work as well. Burners don't fire properly sometimes. Too much hassle to return (again). Airfryer accessory an expensive add on to an already expensive stove.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are disappointed to learn that you have had multiple issues with your range. We would like to gather more information from you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport, #VOC in your first message, your contact info and model #, and a brief description of the issue and we will be able to assist. ^Jennifer LG

  • Rated 3 out of 5 stars

    Gas Range

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The range was delivered on Saturday, April 2nd. I used the griddle on Sunday, all the food stuck to the griddle. I couldn't clean it. Non-stick didn't work. I wasn't told that I had to purchase the air fryer pan, broiler pan separately. So far not to happy with the range.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Can’t wait to use the air fryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically the stove is awesome however I don’t like the fact that you have to use an Apple product for the Wi-Fi, I have an iPad mini not working because it’s too old come on apple

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    LG stove and oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought that the Quality of the stainless steel would be stronger and I expected a broiling pan It’s ok but I always go for the best this to me is NOT the Best

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too high flame not adjusted

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn't convert it to propane burns everything oven has bright yellow and orange flame top burners will not adjust to a low simmer

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Lg Stove

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The stove is nice but the letters from around the knob rubbed off when I cleaned it. I have only had the stove for 4 months.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there, Maria. We care about the inconvenience you have experienced with your LG Gas Stove. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ~Anthony LG

  • Rated 3 out of 5 stars

    You need a MA to understand how to use this stove.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to understand numerous directions. Stovetop burners are very powerful. I just want to cook on a stove, not get a degree in how to use stove. App is useless. Thank God for YouTube videos on how to use it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed with the oven's performance.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The regular and convection oven don't reach the heat setting Problems cleaning the surface. What do recommend that I use?

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 3 out of 5 stars

    It's okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The stove works well and came in perfect conditon, but has proved a bit difficult to clean

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 3 out of 5 stars

    This one hard to do just got oven fixed today

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have already sent you a very bad review, I just got it fixed today so kind of hard to answer questions.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    great stove

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a great range,everything cooks well with this range

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too much smoke when using air fryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with LG. No bad comment to the brand. But in general, the air fryer caused the whole house to smoke. Certain foods causes the smoke & I wish I knew before purchasing the stove. I would’ve bought myself a stove w/out the air fryer.

    No, I would not recommend this to a friend