Customer Ratings & Reviews
- Model:
- LSGL5833D
- SKU:
- 6469239
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 5.8 Cu. Ft. Smart Slide-In Gas True Convection Range for its air fry capabilities and cooking performance. Users find the range easy to use and appreciate its appearance in their kitchens. The design and size are also well-received, with customers noting the quality and various features it offers.
This summary was generated by AI based on customer reviews.
Unit did not live up to its rating.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initally purchased this range due to its high ratings? BUT, the oven portion of this unit decided to take a dump on me after TWO Years and four months of service! GEEK SQUAD-dispatched "technician" on three different occasions to diagnose/address issue; no luck! Instead, I got excuses saying the product has a defective harness and cord (told this on third visit; was told I had to pay $188 for these parts). BUT, I was not charged due to the range failing to work-after install of parts. NOTE: technician had replaced the motherboard, ignitor, and thermostat first two visits! LG Customer service, awful. Could not speak with a "human voice"; communication was via Chatbox; repeatedly saying the same verbiage over, AND OVER! NOW, this is where I pay homage to the "Black Shirts" that work at Best Buy, I reference the color of shirt because I question the overall knowledge of the "Blue Shirt" staff. Ms. Lindsay (Black Shirt), was the GREATEST! she was able to rectify this matter by junk-out the LG; allowing me the opportunity to select another range (Definitely not a LG). Probably being that steady customer purchasing darn near all my technology from Best Buy for almost 15 years probably helped in turning this experience from a HEADACHE to a SUCCESS!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you've had a frustrating experience with your LG range, especially after only two years and four months of service. It's unacceptable that the oven portion stopped working properly and required multiple visits from our GEEK SQUAD technician without resolving the issue.
I want to acknowledge your frustration and disappointment with the communication you received from our customer service team, particularly through the chatbox. I apologize for the lack of personalized attention and the repetition of verbiage. We strive to provide exceptional service, and it's clear that we fell short in this instance. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris