Customer Ratings & Reviews
- Model:
- 50UM6900PUA
- SKU:
- 6363875
Rating by feature
- Picture Quality
Rating 4.2 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the 50" Class LED UM6900PUA Series 4K UHD TV for its exceptional picture quality, easy setup, and affordable price. Many users rave about the stunning visuals and vibrant colors, while others commend the user-friendly interface and seamless WiFi connectivity. However, some consumers have expressed concerns regarding the TV's viewing angles and durability, with a few reporting issues such as short lifespan and screen problems.
This summary was generated by AI based on customer reviews.
Damaged in less than 15 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad took a week to schedule an appointment when I called stating that my tv would not turn on. They sent parts to my home prior to the appointment. Then the tech came on site, he said the Led gave out, and it’s like a Christmas light, once one blows, they all start to fail. The parts that was sent to my home, were wrong parts. The tv lasted less than two years. What a dump.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned 2 LG TVs previous to this one and it saddens me to report that I encountered an issue that I have researched and found has happened to other owners. After a few days of not having any issues I happened to attempt to log in to NETFIX and the tv displayed a message warning me that the WiFi was not connecting. I have found that in the settings changing the location fixes this issue but it persist.
No, I would not recommend this to a friendWiFi Won’t Stay Connected
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with this TV from day 1. My Wifi won’t stay connected. When I’m watching cable on DirectTV it bounces back and forth from 720 to 1080. Now when I’m watching Netflix it freezes and makes a loud buzzing sound. Cant turn TV off when this is happening. Eventually resets itself. I want a refund. This is not cool it hasn’t even been a year of owning this.
No, I would not recommend this to a friendDead after 2 years.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage! Dead screen after 2 years. Never buying lg products again. I've had nothing but problems with the 2 lg TVs I've bought. The other is a 55" OLED. Screen went bad after a year and a half and when contacted they told me to pound salt warranty is a year. Had to contact bbb and jump through many hoops to get it replaced. 1800.00 TV. No more lg for me
No, I would not recommend this to a friendDo NOT buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was ok at first, but about a year after we bought it the tv went out. Black screen with sound, and wouldn’t turn on no matter how much we tried or how long we waited after unplugging it and resetting it. Luckily we had a geek squad plan. Will NEVER buy another LG tv after this. Brand new TVs should not be failing like this.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Poor
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after 6 months this was a waste of money
No, I would not recommend this to a friend Color Washout @ : 24 °
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOSES COLOR AT THE SLIGHTES ANGLE VIEWING FROM THE SIDES OR TOP. Color Washout @ : 24 °
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Many times picture quality troubles can be resolved with a few tweaks to the settings. We have a help library article that recommends the settings for getting the best picture settings: https://www.lg.com/us/support/product-help/CT10000018-20150577528034-menu-settings If you're in need of some guidance with using your TV, please head to our support page at @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so a specialist can help out. ^CP
- Pros mentioned:Color, Picture quality, Smart tv
Winter Has Come
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an extremely high quality tv. The clarity of the picture is mind boggling, the colors are vibrant and the sound is the best I’ve ever had on a tv. I paid around $340 in total with the 2 year protection plan, which I would recommend JUST IN CASE anything happens to the tv. I would rate it a 10/10, #1 steal of my holiday so far.
I would recommend this to a friend Screen went out
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV worked great for 1 year and 4 months then the screen went out.
No, I would not recommend this to a friendShort Lived
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV Feb 20 and the picture died Oct 21.
No, I would not recommend this to a friendnice tv for price
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good tv but salesman kind of decieving on the sound output
I would recommend this to a friendDone with BB
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item and within 2 days it stopped working. I have been now stuck at home, just having purchased a brand new TV, and shipping a replacement wasn't an option? I will stick with online retailers from now on.
No, I would not recommend this to a friendScreen died after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen died (still had sound) after 3 months We had our other HD tv for 12 years and zero issues. We have this one 3 months and have to wait a week for a service repair tech that “may not have the part on hand during first visit”. Disappointing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of your LG TV. I am sincerely sorry for the unfortunate experience you have had with your TV.
Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv on 2/1/20. It is now 12/6/21 and black lines down the screen have appeared obscuring some the picture. I have had many tvs for much longer, that have never had this happen
No, I would not recommend this to a friendSad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the worse tv I've purchased. In the 1st year the tv went out and had to be repaired. Now in the second year no picture but sonund. Moving on fron LG.
No, I would not recommend this to a friendPicture Out 15 mo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV picture went out in 15 months. Had to buy new TV after being told replacement parts not available. Always buy the protection plan with this TV
No, I would not recommend this to a friendTV Screen was broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV screen was broken and your store would not take the return. I may never purchase anything at Best Buy again.
No, I would not recommend this to a friendHorrible Best Buy service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy represented free delivery and installation ....wanted me to sign off on Geeks Squad language suggesting the same while Refusing to unbox the TV.
No, I would not recommend this to a friendDon’t buy this item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for two days blue line across screen good thing I could take it back and exchange it for a toshida..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG TV. I am sorry to hear that it was defective and that you had to return it.
Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter DM: @LGUS
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Very poor picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the TV yesterday and going to return it today. It has a really poor picture quality. Don’t buy this if you think it’s going to look crisp.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Many times picture quality troubles can be resolved with a few tweaks to the settings. We have a help library article that recommends the settings for getting the best picture settings: https://www.lg.com/us/support/product-help/CT10000018-20150577528034-menu-settings If you have additional questions regarding your TV, you can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP