Customer Ratings & Reviews
- Model:
- 50UA7000PUB
- SKU:
- 6642269
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the great picture quality and the ease of setting up the television. Many find the size to be perfect and appreciate the connectivity, especially for streaming. However, some customers have noted that the button layout feels crowded, and the app performance can be sluggish.
This summary was generated by AI based on customer reviews.
My lg from best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lg has always been my got my other tv was also lg. I appreciated next delivery, free
I would recommend this to a friendValue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price. The remote is a little hard to navigate with too many buttons
I would recommend this to a friendLG quality tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crystal clear picture. Lots of features and options.
I would recommend this to a friendDisappointed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like an awesome TV for the price but we really struggled to get a consistent picture quality from one movie to the next and especially between BluRay and DVD even though we have a BluRay player that upsamples to 4k!? Different TV stations were especially frustrating because the visual qualities were so radically different from one to the next! Ended up returning it!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Danny. Thank you for sharing your experience with the LG TV (50UA7000PUB) model. We understand how important it is for a TV to deliver consistent picture quality across different sources.
For situations like this, one helpful step is to check that all picture modes and processing settings are aligned across inputs, since Blu‑ray players, streaming apps, and broadcast channels often trigger different presets automatically. Features like dynamic contrast, noise reduction, or motion smoothing can also vary by source and create noticeable shifts in brightness, sharpness, and color. You can review support information for your model here:
https://www.lg.com/us/support/product/lg-50UA7000PUB.
We’d be glad to document your experience and take a closer look. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Amazing view
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new tv. The sound is great. The picture quality is wonderful.
I would recommend this to a friendLove it. Up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it love it good choice to pick from I like it
I would recommend this to a friendSorry About the Clutter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was frustrated with this LG's home screen because it was more cluttered with categorizing. I was able to navigate a little better after going through Edit for each Category and moving my interests to the front, But I kept comparing to my previous platform that had a more simple format and search. I also have Direct TV as a TV provider and it is not an available app. Oops! I did not have this long enough to experience AI.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joan. Thank you for sharing your experience with the LG TV (50UA7000PUB) model. We understand how important it is to have a home screen that feels simple and easy to navigate, and we appreciate you letting us know about the categorization and app availability.
For this model, one helpful step is to use the Edit App List feature in the Home Dashboard. This allows you to rearrange or remove categories so your preferred apps and services appear first. Since DIRECTV is not currently available as a native app, you can access it by connecting an external device such as a DIRECTV Stream box or by using the HDMI input from your provider’s receiver. More guidance here: https://www.lg.com/us/support/product/lg-50UA7000PUB.AUS. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy
OkAY TELEVISION
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pictures not that great i would recommend another one
No, I would not recommend this to a friendGreat product but….
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product it just wasn’t for me- viewing angle was off
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us regarding your LG 50 Class UA7000 Series LED AI 4K UHD Smart webOS TV. We understand your inquiry regarding the viewing angles and appreciate your feedback on the product's performance.
https://www.bestbuy.com/product/lg-50-class-ua7000-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZW5K4
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo
Average quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price is great for what you pay for. Sound and picture is average. Not the quality I’m looking for.
No, I would not recommend this to a friendOk TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great picture quality. Not a LG fan of TV’s
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, SuzieQ. Thank you for sharing your experience with us regarding your LG 50 Class UA7000 Series LED AI 4K UHD Smart webOS TV. We understand that the picture quality didn't meet your expectations, and we appreciate your honest feedback. We understand your inquiry and want to ensure you get the best viewing experience possible.
https://www.bestbuy.com/product/lg-50-class-ua7000-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZW5K4
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo
Great price, but lags
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is already starting to lag, it happended with an old one we had (I figured it was because it is a few years old) but this one is now lagging in changing channels and other commands I select.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your experience with the LG TV (50UA7000PUB) model. We appreciate your insight and understand how important smooth performance is when using your TV.
To help improve responsiveness, we recommend clearing the cache by navigating to Settings > All Settings > General > System > Clear Cache. This can help free up memory and reduce lag when switching channels or using apps. Also, make sure your TV is running the latest firmware by checking for updates under Settings > Support > Software Update. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If you’d like help walking through these steps or need further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help in any way we can. ^Juvy
sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had tv for only a week and sound stopped working tried to rest tv still no volume would not recommend this tv. lg use to be a good tv manufacturer but there making junk tvs anymore
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out. We understand the importance of having your LG TV (50UA7000PUB) model deliver consistent performance. One helpful step you can try is checking the Sound Output setting to ensure the TV isn’t set to an external audio device like Bluetooth or HDMI‑ARC. You can also try disconnecting the TV from power for about 30 seconds to reset the audio processor, then test the built‑in speakers again. Additional audio troubleshooting steps can be found here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-no-audio-on-an-lg-tv--20153110596213. We’d be glad to take a closer look and assist you further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can help right away. ^Juvy
- Cons mentioned:App performance
Don’t like this tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product don’t have Netflix,Apple TV ,prime nothing of that apps
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi. German. Thank you for sharing your experience with the LG TV (50UA7000PUB) model. We understand how important it is to have access to your favorite streaming apps.
This model runs on LG’s webOS platform, which supports apps like Netflix, Prime Video, Apple TV, and more. To install them, press the Home button on your remote, navigate to the LG Content Store, and search for the desired app to download. If apps aren’t appearing, we recommend checking your region settings and ensuring your TV is connected to the internet. For more troubleshooting steps, visit https://www.lg.com/us/support/help-library/lg-tv-netflix-is-not-working--1423685795027. If you need further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Bad tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set the tv up. And the screen went black still heard noises on the tv but the screen was black
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing what happened with your LG TV (50UA7000PUB) model. We understand the importance of having your TV display properly right from setup. If the screen goes dark but sound persists, try a power reset by unplugging the TV for 60 seconds, then plugging it back in and turning it on. This refreshes the internal components and may restore the display. Also, ensure that the Picture Mode or Energy Saving settings aren't dimming the screen. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888. We’d be glad to take a closer look at your experience. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV went out after 2 weeks had to call the manufacturer for a repair
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, and thank you for taking the time to share your experience with the LG 50" Class UA7000 Series 4K UHD Smart TV (2025). We understand how important it is for your new TV to perform reliably, and we appreciate you letting us know what happened.
If the screen is not displaying as expected, it can help to unplug the TV for about a minute and plug it back in to refresh the system. Making sure the power cord is firmly connected on both ends can also help restore stable operation. Once the TV powers back on, checking for any available software updates can support overall performance moving forward.
You can revisit the product page here:
https://www.bestbuy.com/product/lg-50-class-ua7000-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZW5K4
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich
Bad Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT is awefull TV. I wish I could return it. It keeps waiting to load the signal. Programs are frequently interupted
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Philip. Thank you for reaching out about your LG TV (50UA7000PUB) model. We understand the importance of having a TV that delivers a smooth, uninterrupted viewing experience, especially when you’re trying to enjoy your favorite programs.
A helpful step you can try is to reset the TV’s signal input by going to Settings > All Settings > Channels & Programs > Channel Tuning, then running Auto Tuning again. If you’re using an external device, try switching to a different HDMI port and replacing the HDMI cable, as unstable signal paths can cause repeated loading or interruptions. More guidance here: https://www.youtube.com/watch?v=3ly9dK3PSSY. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Horrible network
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had non-stop issue with the network on the TV since I bought it. I've tried every suggestion to get it to work, but haven't had any luck. Which is a shame since the TV looks great.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for reaching out and sharing your experience with the LG TV (50UA7000PUB) model. We’re glad to hear you’re enjoying the picture quality, and we’re here to help with the network issue. For persistent connectivity problems, one helpful step is to perform a full network reset on the TV. To do this, go to Settings > All Settings > General > Network > Wi-Fi Connection, then select your network and choose “Forget.” After that, restart your TV and router, then reconnect to your network. Also, make sure your TV’s software is up to date by checking Settings > Support > Software Update. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If you’d like further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re happy to help. ^Juvy
Arrived with cracked screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't really say how TV was but the TV arrived via fedex with a cracked screen. I am returning it today, hopefully will get it all sorted.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Russ. Thank you for sharing your experience with the LG TV (50UA7000PUB) model. We appreciate your feedback and understand how important it is for your new TV to arrive in perfect condition.
Since the screen got damaged during delivery, the best thing to do is to keep going with the return process through your retailer so you can get a proper replacement. You can reach out to Best Buy customer service at 888-237-8289 to let them know about the damage. Once your new unit arrives, it’s a good idea to take a moment to check the packaging and product before you set it up, just to make sure everything's all good. If you need any more help with your unit or have questions about the replacement process, feel free to shoot us an email at lgdigitalcare@lg.sprinklrsupport.com, and we’ll be happy to assist you directly. ^Juvy
Poor choose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came open box with other people’s information on it. They did nothing to satisfy me over the situation
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mary. Thank you for reaching out regarding your LG TV (50UA7000PUB) model. We understand that finding previous customer information on an open-box unit is an unpleasant experience, and we acknowledge your desire for a resolution.
For this model, one helpful step is to perform a factory reset to clear any previous user information and restore the TV to its original settings. You can do this by going to Settings > All Settings > General > System > Reset to Initial Settings. This ensures the device is secure and ready for your use. You can review more details here: https://www.lg.com/us/support/product/lg-50UA7000PUB. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can provide tailored support for your unit. ^Juvy