Customer Ratings & Reviews
- Model:
- 50UR9000PUA
- SKU:
- 6534593
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the LG 50” Class UR9000 Series LED 4K UHD Smart webOS TV for its exceptional picture quality, reasonable price, and user-friendly features. Many customers rave about the TV's stunning picture quality, with some even comparing it favorably to higher-end brands. The TV's price point is also seen as a major advantage, with customers appreciating the great value they get for their money. Additionally, customers appreciate the TV's easy setup process and user-friendly interface, making it a hassle-free experience for users of all tech-savviness levels.
This summary was generated by AI based on customer reviews.
Broken on arrival
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sent me a broken tv and refused to let me rebuy it at the sale price that I originally paid. Horrendous customer service :)
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Carissa! Thank you for sharing your experience with us. It's disappointing to hear that Best Buy sent you a broken TV and did not allow you to rebuy it at the original sale price. Providing reliable products and fair customer service is important to us. Have you tried contacting your dealer? If not, we advise you reaching out your dealer regarding this! Your feedback is important to us. —Junel
Slow UI
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv moves so slow it’s ridiculous I paid $475 but it feels like the tv is worth $100 . Ill be returning this weekend shame on LG
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We regret learning that your LG LED 4K UG Smart webOS TV is experiencing lag. Clearing its cache is one of the best ways to make it better. Similar to a computer, a TV keeps data in a cache so that it doesn't have to load it every time you use it. This cache may eventually fill up, slowing down your TV's performance. Ideally, this will be useful, and you won't need to send your LG TV back. Please get in touch with our LG Social Support team on Facebook or Twitter using the handle @LGUSSupport and include the model and serial numbers of the TV because we are always happy to assist you. ~Rita
It loses WiFi connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure what the issue is, hoping the next time Geek Squad comes they will be able to fix the set so it recognizes the WiFi and doesn’t go into blank mode which makes it unusable
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Debra. Thank you for reaching out to us. We understand your concern about the unit isn’t recognizing Wi-Fi and goes into blank mode, making it unusable. We aim to provide high-quality products that exceed our customer's needs. For help, ensure that your TV is connected to the correct Wi-Fi network. Go to the network settings and reconnect to your network if needed. Sometimes, simply restarting both the TV and your Wi-Fi router can resolve connectivity issues. Check if there are any software updates available for your TV. Keeping your TV’s firmware up to date can resolve various issues. For mroe help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If you need further assistance, please send us a private message on social media @LGUSSupport. Our team will be happy to provide additional assistance and work with you to find a solution. ^Juvy
Terrible tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible picture, terrible sound. Very disappointed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG TV (50UR9000PUA ) model. We understand the disappointment and the inconvenience caused by the unit's performance. Please know we strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction, but unfortunately, we have fallen short of your case. Please visit this link regarding picture quality: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. Regarding the sound quality, https://www.lg.com/us/support/help-library/tv-has-no-audio-tv-CT10000018-1388777718317. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Bad TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A terrible tv. Fuzzy picture, pale ghostly skin color. Returned.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, SaraB. Thank you for taking the time to review the LG Smart TV (50UR9000PUA) model. We appreciate your feedback and apologize for the disappointment you experienced with the picture quality. We understand how important it is to have a clear and vibrant display. To obtain more details on the unit, you may visit this link: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We are committed to ensuring your satisfaction and would welcome the opportunity to address any concerns you may have. ^Juvy
Nicolae
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blurry imagine when moving objects,like when looking soccer game
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We're sorry to hear that you're experiencing blurry images when watching moving objects, such as a soccer game, on your LG TV. We understand that this can be frustrating and want to help you address the issue. We suggest to contact our LG support team for further assistance. They can provide more specific guidance and troubleshooting based on your TV model and its settings. You can reach out to them through this link: https://www.lg.com/us/support/contact. -Carl
- Pros mentioned:Picture quality
Not bad at all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice picture good sound. It was a good price for the quality. I recommend it for a spare bedroom or a room where you can compromise a little because it's not top notch.
I would recommend this to a friend - Pros mentioned:Color, Ease of use
Great bargain
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Color is great. Easy set up. We are able to utilize the blue tooth for office functions.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fantastic!! Easy to set up. Crystal clear picture.
I would recommend this to a friend - Pros mentioned:Color, Picture quality
LG 50” TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up. Great picture quality and brightness.
I would recommend this to a friend Fool me once shame on you
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv to replace my comparable Samsung model. The remote sucks - buttons are too small, slow to respond and layout design doesn’t make sense. the OS layout sucks and requires constant updates of apps. Took a chance on LG won’t do that again - back to Samsung.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the TV easy to set up and use. Great variety of apps and shows
I would recommend this to a friend - Pros mentioned:Picture quality
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture. We enjoy having this unit in our covered patio.
I would recommend this to a friend Lgtv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Have 3 other LGs. Only wish they had certain apps that are currently not available on their platform. Great quality and love the magic remote.
I would recommend this to a friendBest Buy Customer service is the absolute WORST
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was in very good condition. It did not have a remote in the box and it should have. I was online with a customer service rep who told me to go to any store and they would fix it. That did NOT happen. I went to the store and they said they would refund me the amount in order to purchase a remote at the store. That was a lie. I never got the refund, so I purchased a remote from Amazon. Literally the WORST customer service with Best Buy, but again the TV was fine.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Paul. Thank you for sharing your experience with us. We’re glad to hear the LG TV (50UR9000PUA) model arrived in good condition, but we understand your concern about the issue with the missing remote and the challenges you faced with customer service. We are committed to ensuring that our products are delivered with all necessary components to provide a seamless experience.
To resolve the issue with the missing remote, we recommend contacting Best Buy customer service at 888-237-8289 to confirm the status of the refund and ensure they honor their commitment. If you need any further assistance with the TV, please don’t hesitate to send us a private message on social media @LGUSSupport. We will be happy to help guide you to a solution.
We appreciate your feedback and the opportunity to assist you. ^Juvy
LG TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband & I love our new LG TV & it was on sale, Great Deal!
I would recommend this to a friendLg tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got here quick and it works amazing. Having a mouse is really helpful
I would recommend this to a friendGreat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, perfect for husbands man cave! Easy for him use
I would recommend this to a friendGeek squad no good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV won't let me log into my account on Amazon no matter what I do Netflix works fine Disney channel also Best buy geek squad no help
No, I would not recommend this to a friendRun don’t walk.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is fine but if you need to use WiFi, it’s worthless. I have gigabit fiber. A 6e mesh point About 8 foot away from the tv. The tv buffers, doesn’t see network, sometimes takes 5 minutes for lock onto the WiFi. Was never able to watch a show or movie without it buffering 3 or more times. We stream and over the air, no cable. So if internet doesn’t work I’m down to a few locals. I returned it and the salesman told me it’s a common problem with LG TVs. If you use WiFi for the smart part of the tv, go with Samsung or Sony.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Daniel. We appreciate your feedback regarding your experience with the LG TV's WiFi functionality. We apologize for any inconvenience this has caused. Reliable connectivity is essential, your comments are valuable to us, and we'll take them into consideration as we strive to enhance the performance of our products. If you have any other questions or concerns about your LG product or need assistance with any other LG-related inquiries, please feel free to send us a private message on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. ^Jayne