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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 291 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers value the 55" Class 80 Series QNED 4K UHD Smart webOS TV (2023) for its exceptional picture quality and user-friendly design. Many appreciate its brightness, refresh rate, and ideal size, while gamers find it to be a great value. Users also report that the TV is easy to set up and connect to other devices, and they enjoy a wide viewing angle and the convenience of the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 291 reviews
  • Rated 3 out of 5 stars

    Slow UI and Processor

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    UI is very slow compared to my other one with a faster processor. It’s worth spending the extra money for faster chip.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great rv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, great quality, only issue is the fragile screen, already broke.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally satisfied. From the purchase in the store, to the delivery to the setup, everything was smooth and efficient. I would highly recommend the store and the TV to my friends.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG 4K TV Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't know anything about a 4K TV, untilbI went to Best Buy. My experienced salesman gave me a lesson on 4K's 101. I was not disappointed in my purchase. We are still loving it. Thank You Best Buy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought December 31, 2023 and today September 29, 2025 the picture has gone out on it . For the price of 952.58 I would say it is not worth it at all. Tried to get help seeing if it can be repaired and was informed no longer under warranty and it would be cheaper just to buy a new one

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Larae. Thank you for sharing your experience with the LG TV (55QNED80URA) model. We understand how important it is for your TV to deliver lasting performance, especially with a premium model like this one.

      If the picture has gone out, we recommend performing a Picture Test by pressing the Settings button on your remote, then navigating to All Settings > Support > Screen Self-diagnosis > Picture Test. This can help determine if the issue is with the panel or another component. Also, try unplugging the TV for a few minutes and plugging it back in to reset the system. You can find more troubleshooting steps here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888. If you’d like help reviewing service options or need further assistance, please send us an email at [email protected]. We're here to help. ^Juvy LG

  • Rated 5 out of 5 stars

    New to LG & love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new TV so after doing research and speaking with a very help tech at Best Buy, I chose the new LG. Delivery & setup went very smoothly. Love my new tv. Thanks Best Buy!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great picture, poor constitution.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv looked great but it it cracked with the slightest bit of pressure on the screen when I moved it. I don't know if I was just unlucky or applied pressure just in the wrong spot but I've had other tvs take a lot more punishment and never crack. LG warranty told me tough luck buttercup, and the set was only 6 months old.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Moving up in the world!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a new & total upgrade from the tv previously owned. This new one is a "Smart" tv, so it can do, i can do more with out add other equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In Love with my new tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, Love, Love this television. So glad to access my apps without having to use a fire stick. The fire stick was fine. It worked well but this is far more convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love new tv and we got great installation!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! GeekSquad also did a fantastic job! Our installer Will was the best! Very professional and still personable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family enjoys it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great upgrade from an old plasma. Hopefully it lasts just as long

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Farewell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture but has blumimg and dirty screen effect. Returned.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great! A perfect fit! It is a considerable upgrade from what we had before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV works well with my ROKU streaming USB. If you have several streaming app this is the tv to have.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    13 months that’s it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was first time we had bought an LG. My husband had researched and reviewed and talked to salesperson. We purchased January 20,2024. The picture was amazing could see actors blackheads.. March 4,2025. Just light no pictures. Basically one year and one month.. to think we were looking to replace all kitchen appliances with LG when we remodel.. No Way should las longe Ethan 13 months..

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Gerric. Thank you for sharing your experience with us. We understand your concern about your LG TV (55QNED80URA) model, the picture disappearing so soon after purchase. We strive to provide reliable, high-quality products and ensure a smooth viewing experience.
      There could be an issue with the TV’s display settings or a more significant internal problem. As a first troubleshooting step, try resetting the TV settings to factory defaults and checking the HDMI cables or connections to ensure they are properly connected. You may visit this link related to your concern: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888.

      Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you with further troubleshooting or explore potential solutions. We appreciate your patience and are committed to resolving this issue for you. ^Juvy LG

  • Rated 5 out of 5 stars

    new tv for hard of hearing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was st what i wanted and the people who set it up for me were wonderful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    shopping for Tv was exciting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i thought the delivery went very well i would trust the delivery men again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install 55 inch TV with sound bar.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people skills with his technical skills. Patient and took the time to answer all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New LG tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service. Very helpful in store. Would buy new products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New LG TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, very good service in the store! Thanks

    I would recommend this to a friend
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