Customer Ratings & Reviews

on line service was easy and saved me a drive to lebanon they dropped new tv and took the old one times and deliverty was correct

I was initially excited to purchase my first OLED TV and had high expectations. Unfortunately, once I finally had the opportunity to use it, I experienced multiple issues. The TV frequently restarts, powers off, logs me out of YouTube and other apps, and consistently loses signal.

Easy set up and great pic! Worth the money………………..

Great price and the geek squad did a fantastic job with the installed set up

Quality tv better then Samsung better interface and processor

Great job from the sales experience through the installlation. Could do without all the surveys (it's not just Best Buy).

Customer Service was great. Someone right when I came in asked if I needed any help. The person helping me had answers to all my questions

still waiting for my $200 gift card. mmmmmmmmmmmmmmmmmmmmmmeeeeeeeeeeeeeeeeeeemmmmmmmmmmmmmmmmmmmmmmmmmmmmdddddddddddddddddddddddddddddddddddddddddd

Great product. Great price. Appreciate the 12 month free financing also.

Having trouble with voice .and setting up stations

Love It! Sound is OK except for the background vibrating background noise.

We are pleased with the clarity of our 55” LG OLED tv!

The salesman was very helpful and very knowledgeable

I had the older version of this tv and it had a play and a pause button.

good tv but screen started to bubble after 3 months of owning it

Good tv but the B4 model is almost identical for a fraction of the cost

Disabled stage 2 COPD & 2 Cancer Surgery's & much more, I Bought this TV during black Friday as a combination House Warming, Christmas & Birthday Present, I live about an hour away From Cape Girardeau, when I drove to Cape to pick up my new Tv I was asked if I had a strap, my reply was no it should sit up in my 2008 Lincoln MKX SUV just fine and it did, it stood up all the way home just fine from where to employ put it and he even stated it would be fine like that, On December the 30th my Birthday I opened the pristine box sat the tv on the stand with the help of my nephew plug it in and to my horror the screen was cracked so on the 31st I called the Cape Girardeau store 573-335-6729 to see what if anything could be done, The first person I talked to didnt tell me anything but switched me to another person named Edgardo whom i sat and talked with off and on for 24 minutes, he looked up my account and gave me a good comment on being a registered Best Buy customer for so long and looked at my history and proceeded to tell me that they considered me a valued customer and for me to bring the Tv back and exchange it for a new one, I asked 2 times before loading up the old tv with my nephew and asked are they sure and if i needed to bring anything with me other than the TV, he told me no that everything was taken for me to just bring the tv and exchange it so me and my nephew loaded it up and i made the drive to Cape, upon arriving i walked into the store and made contact with an employee and proceeded to tell him why i was there , his response was "I wish they wouldn't have told you that" and " I wish you wouldn't have driven so far" He never looked up my account he didn't do anything, except make a comment about me buying it on sale as if it was not a good thing, Im walking out of the store in disgust and see a 55 inch LG OLED I looked at my nephew and said well there's my tv that i cant have and walked out but after a couple of days i thought I'll go back and talk to the manager so i drive back up when i entered the store this time i simply said after he asked if i needed help that i would like to speak with a manager his first words were ,Why!? I proceeded to tell him and all of a sudden he says the he thinks the manager is in the back and so i talked to him some more at which time he says the manager is not there today but should be in tomorrow and that he s the associate manager while the manager isn't there, in other words i got the run around for the second time and didint know anymore than i did when i got there so now im left with a $1300 Useless Brick and all I want to know is where is the tv i was promised by a Best Buy employee, if this is not made right once my BEST BUY credit card is payed off I will no longer be buying anything else from Best Buy, I will cut up and shred the card and delete my Best Buy account, I have never been treated like this before Best Buy has always been good to me but I've never gotten the run around like this from any place I have ever shopped at, I do not want to hear from anyone from BEST BUY of CAPE GIRARDEAU if you want to get ahold of me call me at my registered number on my best buy account, I would have written sooner but due to the illnesses I have to deal with I haven't had time. I always like Best Buy but not anymore and I've bought quite a few things from here, All i want now is an ending of any kind, Sincerly Jeff Mc

The main problem is w the people 3rd party contractor who was supposed to set it all up for $199.99. Well they didn’t. Had to wait from 11/19to Jan 4 to get it all done. The svc was cancelled and then on new date no one showed up. Rescheduled and cancelled again and again Well not so in the meantime I spent 2 hrs on phone w dish and 1 hr on phone w Amazon prime to set everything up. Had some lasting questions and when the guy came out he told me what to do and left. In the meantime I was scheduled for set ups on Leaving me to finish routing cables the correct way thru tv cabinet. Oh yes really great.

I've been waiting six weeks for my order. Where is it ?

The remote control is too complicated you can’t not identify use your fingers, if you’re trying to change the channel you end up pressing something else