Customer Ratings & Reviews
- Model:
- OLED55C4PUA
- SKU:
- 11096117
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a loyal customer of Best Buy for many years. No more. I ordered this LG 65 inch oled tv on Feb. 14, 2025. Best Buy called on Feb. 19 to confirm delivery for the next day, the 20 between 3pm and 7pm. On the day of delivery, Feb. 20, I received a voicemail saying the tv would not be delivered that day and I should contact Best Buy to expedite delivery. I called Best Buy and talked with two different people who assured me the tv would indeed be delivered on Thursday Feb. 10. I also chatted online with two different people who said the same thing. The tv was not delivered. On Friday I contacted customer service. I finally was able to speak with a supervisor. I requested cancellation. She informed me that would take 24 to 48 hours and she would call me on Sunday afternoon to confirm. She did not. I physically visited the store on Feb. 24 and explained the situation and again requested a cancellation. I spoke with a girl at customer service as well as a store manager who said it would be taken care of. The next day on Tuesday Feb. 25, the order is saying the tv was delivered. It was not. The haul away service was cancelled and refunded but the tv was "delivered." I again visited the Best Buy store on Wed. Feb.26 and once again explained the situation. After waiting over an hour in the store, the girl at customer service told me it would take 24 to 48 hours because apparently they had to find the tv, who "delivered" it, etc and to come back Saturday. I I am beyond upset and frustrated. All I have gotten is the runaround but no tv and no refund. Each person I spoke with really did not seem concerned about my situation at all. I will never make another purchase from Best Buy especially if it has to be delivered and I would strongly caution others to do the same. This had better be resolved on Saturday.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your experience with us. We understand your concern about the delivery of LG TV (OLED55C4PUA) model not meeting your expectations. We strive to provide excellent services and ensure a smooth experience. While LG doesn’t handle retailer transactions directly, we appreciate your interest in the unit, and we want to ensure you get the best possible experience with our products. We recommend contacting Best Buy customer service again at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
For any concerns regarding the TV itself, once you receive it, we’d be happy to assist with setup, features, or troubleshooting. If you need help, please send us a private message on social media @LGUSSupport, and we’d be glad to assist. We appreciate your patience and hope your issue is resolved soon. ^Juvy
Good pic and sound but wont connect to wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will need help with wifi connection. May have a bad wifi circuit.
No, I would not recommend this to a friendSave your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not worth the inflated price. Once as home I couldn't tell the difference in my regular LG and the this souped up oled version
No, I would not recommend this to a friendGreat picture, poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Truly a shame as the picture quality is very nice. Had it for less than 2 months before it just shut off and would not turn back on. Checked the outlet, breaker, tried a different outlet. Nada. I bought it as a gift for my fiancé who is a big gamer, so that was pretty disappointing. Thank goodness for the warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about having your LG TV (OLED55C4PUA) model, stop working after less than two months, especially since it was a gift for your fiancé. We strive to provide high-quality products and ensure a smooth viewing experience. Since you've already tried different outlets and breakers with no success, we recommend unplugging the TV for about 10 minutes and then pressing and holding the power button on the TV (not the remote) for at least 10 seconds before plugging it back in. This can help reset the unit. You may visit this link for additional help: https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865.
We’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore possible solutions. We appreciate your patience. ^Juvy
Shuts down all the time. Needs replacement 1 yr.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like it but it keeps failing. It just shuts off whatever you are watching and shows an error message advising to turn it off and back on. Only unplugging it helps. BTW setting up Alexa is a pain on this TV, really gave up. glad i bought the warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks so much for sharing your experience with the LG TV (OLED55C4PUA) model. We're glad you're enjoying the picture quality, and we’re here to help smooth out those hiccups so you can enjoy it even more.
If your TV is showing an error message and shutting off, we recommend performing a full reset by unplugging it for 5 minutes and plugging it back in—great job already identifying that as a temporary fix. To help prevent future interruptions, check for the latest firmware update by going to Settings > Support > Software Update and making sure your TV is running the most recent version. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
For Alexa setup, use the LG ThinQ app on your mobile to link your account, which simplifies syncing with smart features. We're here to help, so feel free to message us on social media @LGUSSupport for further assistance. ^Juvy
Remote sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is so terrible, i would probably not buy another lg for this reason alone.
No, I would not recommend this to a friendNext time give me the right tv
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is the best. Tyler gave me the wrong TV though.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thanks for sharing your feedback with us. We're thrilled to hear you're loving your LG TV (OLED55C4PUA) model—it's an incredible TV with stunning picture quality! That said, we understand your concern about receiving the wrong model, even when the product itself performs well.
Since you mentioned Tyler may have given you the incorrect unit, we recommend checking your purchase receipt or order confirmation to verify the model number listed, and then contact Best Buy customer service at 888-237-8289 directly (whether in-store or online) to resolve the swap if needed.
If you need any help verifying the model from the serial number or settings menu, feel free to reach out to us on social media @LGUSSupport—we’re here to help. ^Juvy
Disappointed customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been 33 days now and still no word about the TV being ready for pickup. By tracking the order, we saw it arrived to the store but was not ready for pickup. Then later we saw the message report that others are on their way. The TV was bought and paid for. Just no TV.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Dough, thank you for reaching out and sharing your experience. We understand how important it is to receive your new OLED55C4PUA TV promptly—especially after it's been paid for and tracked to the store.
While we don’t have access to store-level logistics, we recommend sending us a DM at @LGUSSupport so we can gather more details and help guide you through the next steps.
We’re here to help however we can. -Avril
Fair: LG TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was supposedly the best brand tv. Not overly impressed
No, I would not recommend this to a friendAlready sick of it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs 30 min to download information in order to turn on tv any time i want to use it never had to deal with that in a tv abought ready to trash the tv
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Perez. Thank you for sharing your experience with the LG TV (OLED55C4PUA) model. We understand your concern about a unit that takes an extended time to turn on. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. This issue may be related to a software or network setting.
To troubleshoot, try the following: Ensure the TV has the latest firmware installed by checking for updates in the settings menu. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
Disconnect the TV from the internet (Wi-Fi or Ethernet) and see if it powers on faster. This will help determine if the delay is related to downloading updates or network communication.
Perform a factory reset through the settings menu to clear potential glitches. We’d like to assist you further in resolving this issue. Please send us a private message on social media @LGUSSupport, and our team will be happy to provide additional support. Your satisfaction matters to us, and we appreciate the chance to help make your TV work seamlessly. ^Juvy
Terrible sale
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The "black friday" sale price is the same price i paid 2 months ago. Lol what a joke. The tv is great though.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nick. Thank you for sharing your experience with the LG TV (OLED55C4PUA) model. We’re glad to hear that you’re enjoying the TV—it’s certainly a great choice! We understand your concern about the pricing, especially when sales happen shortly after a purchase. Prices can fluctuate due to promotions and market factors, but rest assured that we’re always focused on offering top-quality products at competitive prices. If you have any questions or concerns about your TV, or if there's anything else we can assist you with, please feel free to reach out. You can also send us a private message on social media @LGUSSupport, and we’ll be happy to help.
We appreciate your feedback and are here to support you. ^Juvy
Difficult company to deal with
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just another issue with the LG tvs. This time it's the HDMI ARC that won't work. Customer service from LG has been inept at best.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with the OLED55C4PUA TV. We understand the issues you're facing with the HDMI ARC functionality. It’s understandably concerning when technology doesn’t work as expected. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-poor-hdmi-performance--20153258865666
To help resolve the HDMI ARC issue, we recommend checking the following steps: ensure that both the TV and the connected device are powered on, use a high-speed HDMI cable that supports ARC, and verify that HDMI-CEC (Simplink) is enabled in the TV settings. Sometimes, a simple restart of both devices can also help.
If the problem persists, please reach out to our customer support team for further assistance. You can send us a private message on Social Media @LGUSSupport, and we'll be more than happy to assist you in finding a solution.
Thank you for your understanding, and we hope to provide a better experience moving forward!
—Avril
Not turning on after 2 days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great BUT in less than 2 days the tv wouldn’t turn on. Had to call Best Buy for a pickup and return.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Christine!
We understand your experience with the OLED55C4PUA. It’s certainly concerning when a new TV encounters issues so quickly. This model is built with quality in mind, so what you experienced is not typical. You may contact Best Buy's Customer service 1 (888) 237-8289. Also, you may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865. We’d like to ensure you have the best experience possible with our products, so please feel free to reach out to us on social media @LGUSSupport if you decide to try another LG TV or need any additional assistance. We're here to support you and make things right!
—Avril
It stop working in 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stop wotking in 2 months. What else can i say .
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brent. Thank you for sharing your experience with the LG TV (OLED55C4PUA) model. We understand your concern, especially when a product stops working so soon after purchase. Our goal is to provide reliable products and excellent service for a smooth experience.
If your TV isn’t turning on or has other issues, please check the power connections to ensure they’re secure. You can also try a soft reset by unplugging the TV for 60 seconds before plugging it back in. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865.
Since this issue arose early, we recommend contacting us for further support. Message us on social media @LGUSSupport with your order details, serial number, and a brief description of the problem. Our team will prioritize your case and assist with repair or replacement options.
We want to help you enjoy your TV again soon. ^Juvy
Superior picture, but the audio is lacking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I splurged on this TV today after being disappointed by a different TV model Im returning. I'm very pleased with the picture, and especially with the excellent color, contrast, and black levels when viewing from a 45 degree angle. I'm very disappointed however in the audio - it has no analog audio output, so I can't connect it to my analog hi-fi system. I bought a digital audio cable and a DAC to overcome that, but realized that wont work: with digital audio out, the remote cant control the volume! So I've had hi-fi audio with my TVs for 40 years, but now I have to listen on the TV speakers whoch are fair at best, or buy an LG sound bar which would be somewhat better, but costs a lot and still is not as good as my old hi-fi system. Im goong to keep the TV for the picture but the loss of high quality audio really sticks in my craw. The TV obviously includes a DAC for the internal speakers. LG just failed to provide an output jack, and it would cost them pennies to include one. I can only conclude they sabotaged the product design to force customers to buy an LG soundbar which is downright rotten of them.
I would recommend this to a friendGreat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.FANTASTIC TV - Excellent motion, Great Color and Blacks, Interface is a bit annoying. Off-Angle viewing is superb!
I would recommend this to a friendso far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.have had no tv problems so far. geek squad mounted and set it up so I can't comment on ease or difficulty in that respect. The picture is great. we added a sound bar too, so the sound is very good. I am very pleased.
I would recommend this to a friendBest TV in years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV in January '24 and it has been the best TV I have ever had, I will stand behind my review 1000%. This has lead to my purchasing 5 (FIVE) additional LG purchases in '25. YOU WILL NOT BE SORRY.
I would recommend this to a friendTV Beats All Others!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I've been looking for! Web browsing, tons of free streaming apps, ability to download apps, etc. I could go on and on. It has Superb picture and sound. Use voice control or remote. Loads of adjustments for your personal preferences. GREAT TV!
I would recommend this to a friendGreat buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV — picture seems flawless, and the “smart” features are convenient, intuitive and easy to navigate. Looks great in my one-bedroom apartment’s living room.
I would recommend this to a friend