Customer Ratings & Reviews
- Model:
- OLED55C4PUA
- SKU:
- 6578051
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers recognize the 55" Class C4 Series OLED evo 4K UHD Smart webOS TV (2024) for its exceptional picture quality, vibrant colors, and ease of use. Many appreciate its performance for gaming, particularly the high refresh rate. However, some users find the remote control challenging to navigate. A few customers also noted issues with glare in brightly lit rooms.
This summary was generated by AI based on customer reviews.
Barely Better than B4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but the B4 model is almost identical for a fraction of the cost
I would recommend this to a friendLied To.......
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disabled stage 2 COPD & 2 Cancer Surgery's & much more, I Bought this TV during black Friday as a combination House Warming, Christmas & Birthday Present, I live about an hour away From Cape Girardeau, when I drove to Cape to pick up my new Tv I was asked if I had a strap, my reply was no it should sit up in my 2008 Lincoln MKX SUV just fine and it did, it stood up all the way home just fine from where to employ put it and he even stated it would be fine like that, On December the 30th my Birthday I opened the pristine box sat the tv on the stand with the help of my nephew plug it in and to my horror the screen was cracked so on the 31st I called the Cape Girardeau store 573-335-6729 to see what if anything could be done, The first person I talked to didnt tell me anything but switched me to another person named Edgardo whom i sat and talked with off and on for 24 minutes, he looked up my account and gave me a good comment on being a registered Best Buy customer for so long and looked at my history and proceeded to tell me that they considered me a valued customer and for me to bring the Tv back and exchange it for a new one, I asked 2 times before loading up the old tv with my nephew and asked are they sure and if i needed to bring anything with me other than the TV, he told me no that everything was taken for me to just bring the tv and exchange it so me and my nephew loaded it up and i made the drive to Cape, upon arriving i walked into the store and made contact with an employee and proceeded to tell him why i was there , his response was "I wish they wouldn't have told you that" and " I wish you wouldn't have driven so far" He never looked up my account he didn't do anything, except make a comment about me buying it on sale as if it was not a good thing, Im walking out of the store in disgust and see a 55 inch LG OLED I looked at my nephew and said well there's my tv that i cant have and walked out but after a couple of days i thought I'll go back and talk to the manager so i drive back up when i entered the store this time i simply said after he asked if i needed help that i would like to speak with a manager his first words were ,Why!? I proceeded to tell him and all of a sudden he says the he thinks the manager is in the back and so i talked to him some more at which time he says the manager is not there today but should be in tomorrow and that he s the associate manager while the manager isn't there, in other words i got the run around for the second time and didint know anymore than i did when i got there so now im left with a $1300 Useless Brick and all I want to know is where is the tv i was promised by a Best Buy employee, if this is not made right once my BEST BUY credit card is payed off I will no longer be buying anything else from Best Buy, I will cut up and shred the card and delete my Best Buy account, I have never been treated like this before Best Buy has always been good to me but I've never gotten the run around like this from any place I have ever shopped at, I do not want to hear from anyone from BEST BUY of CAPE GIRARDEAU if you want to get ahold of me call me at my registered number on my best buy account, I would have written sooner but due to the illnesses I have to deal with I haven't had time. I always like Best Buy but not anymore and I've bought quite a few things from here, All i want now is an ending of any kind, Sincerly Jeff Mc
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Hippie. Thank you for reaching out and sharing your detailed experience on the LG TV (OLED55C4PUA) model. We understand how this situation has been disappointing for you, especially given the circumstances surrounding your health and the significance of this TV purchase. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
For concerns related to your unit and the service you received at the retailer, we recommend contacting Best Buy customer service directly at 888-237-8289. They can best address any discrepancies or follow-up regarding the commitments made by their representatives and store policies.
If you are experiencing technical issues or have questions about your LG OLED TV, we're here to help. Please feel free to send us a private message on social media @LGUSSupport. Our team would be happy to explore potential options or offer guidance specific to your unit.
We truly appreciate you taking the time to share your experience and hope for a resolution that provides peace of mind. ^Juvy
Awful installer after sale they just don’t care
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The main problem is w the people 3rd party contractor who was supposed to set it all up for $199.99. Well they didn’t. Had to wait from 11/19to Jan 4 to get it all done. The svc was cancelled and then on new date no one showed up. Rescheduled and cancelled again and again Well not so in the meantime I spent 2 hrs on phone w dish and 1 hr on phone w Amazon prime to set everything up. Had some lasting questions and when the guy came out he told me what to do and left. In the meantime I was scheduled for set ups on Leaving me to finish routing cables the correct way thru tv cabinet. Oh yes really great.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ralph. Thank you for sharing your experience with us. We understand your concern about dealing with so many delays, cancellations, and the lack of proper service when setting up your LG TV (OLED55C4PUA) model. We strive to provide exceptional services and ensure a smooth experience.
We would recommend reaching out to the third-party contractor directly to express your concerns and seek a resolution, as well as checking with LG support if any further assistance is needed with the TV’s functionality or setup.
In the meantime, if you need any help with technical support or additional troubleshooting on your OLED TV, please send us a private message on social media @LGUSSupport. We’re happy to assist you and ensure that you can enjoy your TV without any further hassle.
We appreciate your patience and are here to help. ^Juvy
Pompeya
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote control is too complicated you can’t not identify use your fingers, if you’re trying to change the channel you end up pressing something else
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Carlos. Thank you for sharing your thoughts with us. We understand your concern about the remote control for your LG TV (OLED55C4PUA) model feels complicated and unresponsive, especially when you’re trying to make quick adjustments like changing the channel. We strive to provide reliable high-quality products that exceed our customer's needs and expectations. Here are a few suggestions that might help make the remote easier to use: If your remote supports voice commands, this can be a convenient alternative to physically navigating the menus. You can press the voice button on the remote and simply say what you want to do, like “Change channel” or “Turn volume up.” If you’re using an LG Magic Remote, you can adjust settings like the pointer speed or toggle between different modes (pointer mode, wheel mode, etc.) to make it more comfortable to use. For more information, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809. If these adjustments don’t help and the remote continues to be difficult to use, please reach out to us via private message on social media @LGUSSupport, and we’ll be happy to explore additional solutions or guide you to an alternative remote. ^Juvy
myorder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been waiting six weeks for my order. Where is it ?
I would recommend this to a friendBeware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a loyal customer of Best Buy for many years. No more. I ordered this LG 65 inch oled tv on Feb. 14, 2025. Best Buy called on Feb. 19 to confirm delivery for the next day, the 20 between 3pm and 7pm. On the day of delivery, Feb. 20, I received a voicemail saying the tv would not be delivered that day and I should contact Best Buy to expedite delivery. I called Best Buy and talked with two different people who assured me the tv would indeed be delivered on Thursday Feb. 10. I also chatted online with two different people who said the same thing. The tv was not delivered. On Friday I contacted customer service. I finally was able to speak with a supervisor. I requested cancellation. She informed me that would take 24 to 48 hours and she would call me on Sunday afternoon to confirm. She did not. I physically visited the store on Feb. 24 and explained the situation and again requested a cancellation. I spoke with a girl at customer service as well as a store manager who said it would be taken care of. The next day on Tuesday Feb. 25, the order is saying the tv was delivered. It was not. The haul away service was cancelled and refunded but the tv was "delivered." I again visited the Best Buy store on Wed. Feb.26 and once again explained the situation. After waiting over an hour in the store, the girl at customer service told me it would take 24 to 48 hours because apparently they had to find the tv, who "delivered" it, etc and to come back Saturday. I I am beyond upset and frustrated. All I have gotten is the runaround but no tv and no refund. Each person I spoke with really did not seem concerned about my situation at all. I will never make another purchase from Best Buy especially if it has to be delivered and I would strongly caution others to do the same. This had better be resolved on Saturday.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your experience with us. We understand your concern about the delivery of LG TV (OLED55C4PUA) model not meeting your expectations. We strive to provide excellent services and ensure a smooth experience. While LG doesn’t handle retailer transactions directly, we appreciate your interest in the unit, and we want to ensure you get the best possible experience with our products. We recommend contacting Best Buy customer service again at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
For any concerns regarding the TV itself, once you receive it, we’d be happy to assist with setup, features, or troubleshooting. If you need help, please send us a private message on social media @LGUSSupport, and we’d be glad to assist. We appreciate your patience and hope your issue is resolved soon. ^Juvy
Save your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not worth the inflated price. Once as home I couldn't tell the difference in my regular LG and the this souped up oled version
No, I would not recommend this to a friendGood pic and sound but wont connect to wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will need help with wifi connection. May have a bad wifi circuit.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great picture, poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Truly a shame as the picture quality is very nice. Had it for less than 2 months before it just shut off and would not turn back on. Checked the outlet, breaker, tried a different outlet. Nada. I bought it as a gift for my fiancé who is a big gamer, so that was pretty disappointing. Thank goodness for the warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about having your LG TV (OLED55C4PUA) model, stop working after less than two months, especially since it was a gift for your fiancé. We strive to provide high-quality products and ensure a smooth viewing experience. Since you've already tried different outlets and breakers with no success, we recommend unplugging the TV for about 10 minutes and then pressing and holding the power button on the TV (not the remote) for at least 10 seconds before plugging it back in. This can help reset the unit. You may visit this link for additional help: https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865.
We’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore possible solutions. We appreciate your patience. ^Juvy
Shuts down all the time. Needs replacement 1 yr.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like it but it keeps failing. It just shuts off whatever you are watching and shows an error message advising to turn it off and back on. Only unplugging it helps. BTW setting up Alexa is a pain on this TV, really gave up. glad i bought the warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks so much for sharing your experience with the LG TV (OLED55C4PUA) model. We're glad you're enjoying the picture quality, and we’re here to help smooth out those hiccups so you can enjoy it even more.
If your TV is showing an error message and shutting off, we recommend performing a full reset by unplugging it for 5 minutes and plugging it back in—great job already identifying that as a temporary fix. To help prevent future interruptions, check for the latest firmware update by going to Settings > Support > Software Update and making sure your TV is running the most recent version. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
For Alexa setup, use the LG ThinQ app on your mobile to link your account, which simplifies syncing with smart features. We're here to help, so feel free to message us on social media @LGUSSupport for further assistance. ^Juvy
Remote sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is so terrible, i would probably not buy another lg for this reason alone.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Next time give me the right tv
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is the best. Tyler gave me the wrong TV though.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thanks for sharing your feedback with us. We're thrilled to hear you're loving your LG TV (OLED55C4PUA) model—it's an incredible TV with stunning picture quality! That said, we understand your concern about receiving the wrong model, even when the product itself performs well.
Since you mentioned Tyler may have given you the incorrect unit, we recommend checking your purchase receipt or order confirmation to verify the model number listed, and then contact Best Buy customer service at 888-237-8289 directly (whether in-store or online) to resolve the swap if needed.
If you need any help verifying the model from the serial number or settings menu, feel free to reach out to us on social media @LGUSSupport—we’re here to help. ^Juvy
Fair: LG TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was supposedly the best brand tv. Not overly impressed
No, I would not recommend this to a friendDisappointed customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been 33 days now and still no word about the TV being ready for pickup. By tracking the order, we saw it arrived to the store but was not ready for pickup. Then later we saw the message report that others are on their way. The TV was bought and paid for. Just no TV.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Dough, thank you for reaching out and sharing your experience. We understand how important it is to receive your new OLED55C4PUA TV promptly—especially after it's been paid for and tracked to the store.
While we don’t have access to store-level logistics, we recommend sending us a DM at @LGUSSupport so we can gather more details and help guide you through the next steps.
We’re here to help however we can. -Avril
Already sick of it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs 30 min to download information in order to turn on tv any time i want to use it never had to deal with that in a tv abought ready to trash the tv
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Perez. Thank you for sharing your experience with the LG TV (OLED55C4PUA) model. We understand your concern about a unit that takes an extended time to turn on. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. This issue may be related to a software or network setting.
To troubleshoot, try the following: Ensure the TV has the latest firmware installed by checking for updates in the settings menu. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
Disconnect the TV from the internet (Wi-Fi or Ethernet) and see if it powers on faster. This will help determine if the delay is related to downloading updates or network communication.
Perform a factory reset through the settings menu to clear potential glitches. We’d like to assist you further in resolving this issue. Please send us a private message on social media @LGUSSupport, and our team will be happy to provide additional support. Your satisfaction matters to us, and we appreciate the chance to help make your TV work seamlessly. ^Juvy
- Pros mentioned:Picture quality
Terrible sale
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The "black friday" sale price is the same price i paid 2 months ago. Lol what a joke. The tv is great though.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nick. Thank you for sharing your experience with the LG TV (OLED55C4PUA) model. We’re glad to hear that you’re enjoying the TV—it’s certainly a great choice! We understand your concern about the pricing, especially when sales happen shortly after a purchase. Prices can fluctuate due to promotions and market factors, but rest assured that we’re always focused on offering top-quality products at competitive prices. If you have any questions or concerns about your TV, or if there's anything else we can assist you with, please feel free to reach out. You can also send us a private message on social media @LGUSSupport, and we’ll be happy to help.
We appreciate your feedback and are here to support you. ^Juvy
Difficult company to deal with
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just another issue with the LG tvs. This time it's the HDMI ARC that won't work. Customer service from LG has been inept at best.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with the OLED55C4PUA TV. We understand the issues you're facing with the HDMI ARC functionality. It’s understandably concerning when technology doesn’t work as expected. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-poor-hdmi-performance--20153258865666
To help resolve the HDMI ARC issue, we recommend checking the following steps: ensure that both the TV and the connected device are powered on, use a high-speed HDMI cable that supports ARC, and verify that HDMI-CEC (Simplink) is enabled in the TV settings. Sometimes, a simple restart of both devices can also help.
If the problem persists, please reach out to our customer support team for further assistance. You can send us a private message on Social Media @LGUSSupport, and we'll be more than happy to assist you in finding a solution.
Thank you for your understanding, and we hope to provide a better experience moving forward!
—Avril
Not turning on after 2 days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great BUT in less than 2 days the tv wouldn’t turn on. Had to call Best Buy for a pickup and return.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Christine!
We understand your experience with the OLED55C4PUA. It’s certainly concerning when a new TV encounters issues so quickly. This model is built with quality in mind, so what you experienced is not typical. You may contact Best Buy's Customer service 1 (888) 237-8289. Also, you may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865. We’d like to ensure you have the best experience possible with our products, so please feel free to reach out to us on social media @LGUSSupport if you decide to try another LG TV or need any additional assistance. We're here to support you and make things right!
—Avril
It stop working in 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stop wotking in 2 months. What else can i say .
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brent. Thank you for sharing your experience with the LG TV (OLED55C4PUA) model. We understand your concern, especially when a product stops working so soon after purchase. Our goal is to provide reliable products and excellent service for a smooth experience.
If your TV isn’t turning on or has other issues, please check the power connections to ensure they’re secure. You can also try a soft reset by unplugging the TV for 60 seconds before plugging it back in. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865.
Since this issue arose early, we recommend contacting us for further support. Message us on social media @LGUSSupport with your order details, serial number, and a brief description of the problem. Our team will prioritize your case and assist with repair or replacement options.
We want to help you enjoy your TV again soon. ^Juvy
- Pros mentioned:Picture quality
Superior picture, but the audio is lacking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I splurged on this TV today after being disappointed by a different TV model Im returning. I'm very pleased with the picture, and especially with the excellent color, contrast, and black levels when viewing from a 45 degree angle. I'm very disappointed however in the audio - it has no analog audio output, so I can't connect it to my analog hi-fi system. I bought a digital audio cable and a DAC to overcome that, but realized that wont work: with digital audio out, the remote cant control the volume! So I've had hi-fi audio with my TVs for 40 years, but now I have to listen on the TV speakers whoch are fair at best, or buy an LG sound bar which would be somewhat better, but costs a lot and still is not as good as my old hi-fi system. Im goong to keep the TV for the picture but the loss of high quality audio really sticks in my craw. The TV obviously includes a DAC for the internal speakers. LG just failed to provide an output jack, and it would cost them pennies to include one. I can only conclude they sabotaged the product design to force customers to buy an LG soundbar which is downright rotten of them.
I would recommend this to a friend