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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 469 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 469 reviews
  • Rated 4 out of 5 stars

    Nothing to Complain about

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning how to use it and should have instructions. So far so good enjoy live sports.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new LG OLED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy. I have absolutely no complaints so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All was handled in a friendly, helpful and professional way.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad software update

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After updating software to the latest voice activation stopped working with error code E4. When all of the trouble shooting steps didnt work I contacted LG customer support and was told that they are working on a fix that would take a few days. This tv is less than one month old.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, LeonardF. Thank you for sharing your experience with the LG - 55" Class C5 Series OLED evo AI 4K UHD Smart webOS TV. We understand your inquiry regarding the voice activation feature and the error code E4 you are encountering after the recent software update. We are pleased to hear that you chose our latest 2025 model for your home.
      https://www.bestbuy.com/product/lg-55-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTR8R
      To assist with the voice recognition error, we recommend performing a reset of your Magic Remote by pressing and holding the Home and Back buttons simultaneously for 5 seconds until the power button flashes, then pressing the Wheel (OK) button to re-pair it with the TV. This can often refresh the connection to our AI services. We would like to investigate this software behavior further with you to ensure your new television is fully functional. For further assistance and any specific concerns you may have, please contact us on [email protected]. We appreciate your patience. —Renzo LG

  • Rated 4 out of 5 stars

    Delicate hard to handle or lift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad just very delicate hard to pick up and mount

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our new LG QLED TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture on this QLED TV is awesome. LG has exceeded my expectations on this being our first LG TV. We love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a storm that took out our Smart Television sets. Best Buy had the same TV and in stock so we purchased THREE of them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice TV - Very highly rated by Consumer Reports

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice unit that is fairly easy to set up and operate. Good customer service. I would buy it again if I had to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My LCD 55" OLED C5 4K UHD Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be a 5 except for my disappointment with the instructions relative to programming the remote and the super-fast sound associated when I change volume levels

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope it lasts longer than the last one bought at Best Buy. Same $1400 TV lasted less than 3 years. So bought 5 year warranty this time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in store and then found it on Best Buy website for less 2 weeks later….lower price from 3rd party so price guaranteed is void. If they are going to have 3rd party sellers on their site, it should apply. Have not taken out of box yet, may return.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best out there!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this screen and the software in it! I just watched my first football game in 4k, excellent!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV but remote sucks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is great! I've owned my LG C2 42" since 2021. I do miss the other remotes; they were far more responsive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves this new tv, it is great size for our bedroom. Good to watch movies on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Boomer difficulty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was a learning experience. No real guidance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV show

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional service from the team. Delivery to car was great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sound level

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume is not consistent, comes on very loud even if the sound is turned down when the TV is turned off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such an amazing product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing!! Love the quality and the ease this TV brings the family!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daryl & LG at S. Portland, ME BB are top shelf!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daryl at the South Portland Best Buy store in the TV section is fantastic!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Items I bought are doing very well so far so ggod.

    I would recommend this to a friend
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