Customer Ratings & Reviews
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
- Model:
- OLED55C5PUA
- SKU:
- 10187385
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Best LG tv ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv quality and the graphics looks crazy on ps5
I would recommend this to a friendLG TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent reception and soundbar in sync correctly
I would recommend this to a friendNew TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was exactly what we were looking for in the latest technology
I would recommend this to a friendOutdated OLED tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 stars because first of all the price is very expensive doesn't match with tv experience so that's a - 2 *. Second of all the color gamut is not as wide as Quantum technology and it is very noticeable, I would say 25% less than Quantumdot color. So outdated color like from 5years ago. So that's another -1* and finally the brightness and user interfaces still lagging still not good enough. So that's another -.5*. In conclusion, this TV is way over price and outdated color.
No, I would not recommend this to a friendBB does not honor their price match promises
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought my TV the salesman told me that if it went on sale cheaper in the next 90 days they would refund the difference. That was in addition to their regular price matching guarantee with other sources. The TV indeed has gone on sale for $50 less at BB twice now and for $20 less at Amazon but they refuse to honor their promises. They gave me a crazy runaround – that since the TV at BB came from a different supplier and therefore has a different SKU (an internal inventory control number assigned by BB itself) so it doesn’t count????? The same exact model and size of TV but they changed an internal control number so they don’t have to give me my money?? Do they have special software that generates new random sku’s every week when the sales change to make sure they never have to do it? They said the Amazon price didn’t count either because that was also a different supplier!!! Duh!! It’s a different company – OF COURSE it is a different supplier. I have bought my appliances and large electronics from them for years. I was waiting for my TV BB reward certificate to buy a zoomy new LG induction stove but since they made it clear they don’t want my business anymore and in fact are effectively barring me from ever shopping there again I bought it elsewhere.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG TV (OLED55C5PUA) model. We understand the importance of having clear and consistent information when it comes to price guarantees.
While pricing policies and SKU rules are set by each retailer, one helpful step you can try is reviewing the retailer’s official price‑match policy on their website to confirm the exact terms they follow. This can help you reference their written guidelines directly in future conversations with them. You can also explore support resources for your TV model here: https://www.lg.com/us/support/product/lg-OLED55C5PUA.AUS. If you need further assistance, please feel free to send us an email at [email protected]. We're here for you! ^Juvy
Bought open box, didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well i cant say much about it since i only had it for a day and stopped using it since it didn't work. I bought this open box, was supposed to be "excellent" condition, but when i picked it up i had to ask for a remote, and it didn't come with anything else. Anyways the tv would turn off after about 20 minutes and wouldn't work unless i unplugged it and plugged it back in. So i ended up returning it, which was hassle free thankfully.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ryan. Thank you for reaching out about your LG TV (OLED55C5PUA) model. We understand the importance of having an open‑box purchase live up to the condition promised, especially when the TV powered off unexpectedly and required unplugging just to restart.
One helpful step you can try—if you decide to pick up another unit—is checking the Power & Energy Saving settings on the TV’s support page, as features like Auto Power Off or Quick Start+ can sometimes cause unexpected shutdowns when not set correctly. For more guidance, visit https://www.lg.com/us/support/product/lg-OLED55C5PUA.AUS. If you need further assistance or would like us to help look into anything else, please feel free to send us an email at [email protected]. We're here for you! ^Juvy
Everything was good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleasant costumer services,I will like to make best buy my main shopping store
I would recommend this to a friendDelivery and Installation issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot review the item directly yet as it has not been delivered or installed. It has been delayed twice, the first time for weather, but the second time because they gave the TV to someone else and didn't have any more. Now, it is suppose to be back in stock as of 1/6, but they refuse to install until 1/14.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gerald. Thank you for taking a moment to share what’s been happening with your LG TV (OLED55C5PUA) model order. We understand the importance of having your TV delivered and installed on the timeline you were originally given, especially after already experiencing multiple delays. While delivery and installation schedules are handled directly by the retailer, one helpful step you can try is checking the order status and installation availability through Best Buy online portal, as updates sometimes appear there before they’re communicated by phone. For more details about the product, visit https://www.lg.com/us/tvs/lg-oled55c5pua-oled-4k-tv. We want to ensure you’re fully supported moving forward. Please send us an email at [email protected] so our team can take a closer look and assist you directly. ^Juvy
Black friday is a scam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing cost same price as black friday so why did i buy it?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, IZZY. Thank you for sharing your experience with us regarding your LG - 55" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025). We understand your inquiry regarding the pricing and promotional timing of your purchase. Your feedback is important, and we want to ensure you feel confident in the value of your premium OLED display.
https://www.bestbuy.com/product/lg-55-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTR8R
For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you.
—Renzo
BEWARE OF THIRD PARTY VENDORS. Sneaky Best Buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was buying this from Best Buy, but BEWARE, read the fine print, they have just started selling from THIRD PARTY VENDORS and I could not get an extended warranty through Best Buy. I was told to see if the vendor would have one. Best Buy, it is not right that you are so sneaky. Make it obvious that people are not buying from you. There isn't even a way to narrow down your buying search to just Best Buy. NOT a happy customer. The $1,200 tv is ok, the stars are for BEST BUY selling me a tv from a Tennessee vendor using marketing tricks.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG TV (OLED55C5PUA) model. We understand the importance of knowing exactly who you’re purchasing from—especially when it affects things like extended warranties and support options.
To ensure full protection, we recommend registering your TV on our official website. This allows you to verify your warranty and explore LG Premium Care options for extended coverage. For immediate benefits, download the LG ThinQ app, connect your TV, and register to potentially qualify for promotional warranty extensions and receive firmware updates. You can register and view coverage details here: https://www.lg.com/us/support/product-registration. For further assistance, please send us an email at [email protected]. We're here for you! ^Juvy
Tv shuts itself off
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV only lasted two weeks before randomly turning itself off when using HDR for a couple hours. Dolby digital setting only lasts 10 minutes before the tv restarts on its own. Also the Hawthorne location of Best Buy was a miserable experience going in to buy the new tv. No customer service, no one helped with anything. The only person I interacted with was when checking out and she was incredibly rude. Best Buy used to be a fun place to go and make your big tech purchases with employees who were knowledgeable and cared about what they were doing. I guess moving forward I’ll stick to getting items delivered.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Case. Thanks for sharing your experience with the OLED55C5PUA. We appreciate your detailed feedback, and while we don’t manage retail operations, we’re here to support you with your LG product.
If your TV is restarting during HDR or Dolby Digital playback, we recommend checking for the latest firmware update, as software enhancements often resolve compatibility and stability issues. Additionally, try disabling the Quick Start+ feature in the settings menu, as this can sometimes interfere with power cycling behavior.
We’d be glad to assist you further and explore additional solutions. Please send us an email at [email protected], and our team will be ready to help.
—Charles
Randomly turns off
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought getting an upgraded version was supposed to be better. I upgraded from the c2, and it had better sound quality, and it didn't randomly freeze up and restart
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Corey. Thanks for sharing your experience with the LG TV (OLED55C5PUA) model. We're glad you enjoyed LG OLED before, and we know how crucial consistent performance is for your upgraded model. If your TV is freezing or restarting, check for the latest firmware update at https://www.lg.com/us/support/product/lg-OLED55C5PUA.AUS. Keeping your software updated may fix stability issues. You can also unplug the TV for 60 seconds and restart it using the physical button to reset it. For better sound quality, enable AI Sound Pro in the audio settings if you notice differences from your previous model. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-audio-problems--1388777718317LST. If you need further assistance, email us at [email protected]. We're here to help. ^Juvy
Avoid LG at all cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to write a review but Best Buy deems everything I say as 'inappropriate' It was basically negative, pointing out all the bugs I have found, corrected anything derogatory, yet STILL deemed inappropriate, Bottom line is NOW, not only has LG lost any future purchases from me, so has Best Buy. Stay away from both!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for reaching out. We understand the importance of having your LG TV (OLED55C5PUA) model perform the way you expect. For the bugs you’ve encountered, one helpful step is performing a firmware update on your TV to ensure you’re running the latest software version. Updated software often resolves performance issues and improves overall stability. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If the issues continue, we’d like to take a closer look. Please send us an email at [email protected] with your model number, a brief description of the bugs you’ve noticed, and any steps you’ve already tried so our team can assist further. ^Juvy
Big fraud on new TVs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super disappointed, about to take it and throw it to the ground. only 2 months of use and it no longer works $1250 in approximately in the trash. now they make pure TV garbage. I lost my money. apps don't work. It's amazing
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Carlos. Thank you for reaching out about your LG TV (OLED55C5PUA) model. We understand the importance of having a TV that performs reliably.
To help get things started, one helpful step you can try is performing a power reset. Unplug the TV from the wall for about 60 seconds, then plug it back in directly to a wall outlet. This can help refresh the system and restore app performance. You can also explore support information here: https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865OLT.
We’d like to take a closer look at your experience and review what options may be available. Please send us an email at [email protected] so we can assist you directly. ^Juvy
no comment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very difficult to set up. Not user friendly. Really sorry I made this purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG TV (OLED55C5PUA) model. We appreciate the details you’ve provided about the setup process. One helpful step is to use the LG TV Setup Wizard, which guides you through the initial installation and makes connecting to WiFi, setting picture modes, and configuring inputs much easier. You can also access step‑by‑step instructions here: https://www.lg.com/us/support/product/lg-OLED55C5PUA.AUS. Please send us an email at [email protected] if you need further assistance. ^Juvy
World-class upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. What a difference. Our living room TV was a Panasonic Plasma we've had for 17 years -- so an upgrade seemed due. Actually, overdue. This LG Class C5 is amazing. I didn't fully appreciate it until we watched the opening ceremony of the Milan-Cortina Olympics. As the late Dick Enberg would say: "Oh, my." Now, I did quite a bit of research before purchasing this set. (I was limited to the 55" model because we have TV cabinet with closing doors to protect the TV from direct sun through clerestory windows.) This one was consistently highly rated and I can see why. Sure, a few snobbish reviewers recommended "better" sets that cost about a grand more. Seriously? Do they really believe we could identify a thousand dollars worth of difference if watching the 2 sets side-by-side? Or even know which one was pricier? I suspect the answer is no. One reviewer disliked the speakers and suggested adding a sound bar. The speakers are fine and there's no need for a sound bar (which would probably be out of sync). Do your own research and make the right decision for you. But, for what it's worth, I enthusiastically stand behind my 5-star rating. I'd give it more stars if they were available. Very highly recommended.
I would recommend this to a friendAbsolutely Horrible/Lack of Customer Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled order due to poor customer service in trying to coordinate delivery and setup. Absolutely know follow up from store manager as requested. I had to go to the Southridge store to communicate with a live person to get any answers.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for sharing your experience with us regarding the LG TV (OLED55C5PUA) model. We understand how important it is to have smooth coordination for delivery and setup, and we appreciate you taking the time to let us know what happened.
For this model, once purchased, you can register your TV on LG’s website to ensure you receive updates, warranty coverage, and support directly from LG. Registration also helps streamline communication in case you need service or setup assistance. You can register and access support here: https://www.lg.com/us/support/product/lg-OLED55C5PUA. If further assistance is needed, please send us an email at [email protected] so our team can provide additional support tailored to your unit. ^Juvy
Disappointing Service for a long time customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.55" LG TV Purchased with a scheduled delivery for 7/11. TV was delivered damaged and I was told that I have to take the time to reschedule another delivery. Multiple calls and delays re: inventory status of TV prevented arranging any delivery via phone. I had to return to store and arrange a new delivery for 7/18. That delivery and install remains a TBD
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, TommyC. Thank you for sharing your experience with us. We understand your inquiry regarding the damaged delivery of your OLED55C5PUA TV and the subsequent delays and issues with rescheduling. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-55-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/6621828.p?skuId=6621828
We appreciate your patience. —Renzo
Impeccable Image Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The weakest part of the TV is the nonexistent user's manual and somewhat clunky UI. Otherwise, once youve gone online, visited youtube, and engaged in simple "hands on: use, the experience is wild. This is the best image on a television that I've owned in the past 15 years. Stock audio is crisp, with good bass response. The integration with the LG 7.1 Atmos sound bar is flawless. My two-year old Panasonic UHD player is a revelation with this TV. Dolby Vision content pops right out in the detail and color. The initial unboxing requires two people to orient and mount on the cabinet stand, which seems solid. Using the integrated WebOS apps is far more responsive than the cable' company's external set top box. For the price point and features, I am highly satisfied.
I would recommend this to a friendGreat tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this LG tv. Sharp color and sound. Easy to navigate. The installation team that subcontracts with Best Buy was a bit sketchy. One guy reeked of smoke, dirty clothes, gruff attitude, poking around my house. The other guy was pleasant. I think Best Buy could do better.
I would recommend this to a friend
