Customer Ratings & Reviews

This thing cost same price as black friday so why did i buy it?

I thought I was buying this from Best Buy, but BEWARE, read the fine print, they have just started selling from THIRD PARTY VENDORS and I could not get an extended warranty through Best Buy. I was told to see if the vendor would have one. Best Buy, it is not right that you are so sneaky. Make it obvious that people are not buying from you. There isn't even a way to narrow down your buying search to just Best Buy. NOT a happy customer. The $1,200 tv is ok, the stars are for BEST BUY selling me a tv from a Tennessee vendor using marketing tricks.

TV only lasted two weeks before randomly turning itself off when using HDR for a couple hours. Dolby digital setting only lasts 10 minutes before the tv restarts on its own. Also the Hawthorne location of Best Buy was a miserable experience going in to buy the new tv. No customer service, no one helped with anything. The only person I interacted with was when checking out and she was incredibly rude. Best Buy used to be a fun place to go and make your big tech purchases with employees who were knowledgeable and cared about what they were doing. I guess moving forward I’ll stick to getting items delivered.

super disappointed, about to take it and throw it to the ground. only 2 months of use and it no longer works $1250 in approximately in the trash. now they make pure TV garbage. I lost my money. apps don't work. It's amazing

I thought getting an upgraded version was supposed to be better. I upgraded from the c2, and it had better sound quality, and it didn't randomly freeze up and restart

Tried to write a review but Best Buy deems everything I say as 'inappropriate' It was basically negative, pointing out all the bugs I have found, corrected anything derogatory, yet STILL deemed inappropriate, Bottom line is NOW, not only has LG lost any future purchases from me, so has Best Buy. Stay away from both!

very difficult to set up. Not user friendly. Really sorry I made this purchase.

Cancelled order due to poor customer service in trying to coordinate delivery and setup. Absolutely know follow up from store manager as requested. I had to go to the Southridge store to communicate with a live person to get any answers.

55" LG TV Purchased with a scheduled delivery for 7/11. TV was delivered damaged and I was told that I have to take the time to reschedule another delivery. Multiple calls and delays re: inventory status of TV prevented arranging any delivery via phone. I had to return to store and arrange a new delivery for 7/18. That delivery and install remains a TBD

The weakest part of the TV is the nonexistent user's manual and somewhat clunky UI. Otherwise, once youve gone online, visited youtube, and engaged in simple "hands on: use, the experience is wild. This is the best image on a television that I've owned in the past 15 years. Stock audio is crisp, with good bass response. The integration with the LG 7.1 Atmos sound bar is flawless. My two-year old Panasonic UHD player is a revelation with this TV. Dolby Vision content pops right out in the detail and color. The initial unboxing requires two people to orient and mount on the cabinet stand, which seems solid. Using the integrated WebOS apps is far more responsive than the cable' company's external set top box. For the price point and features, I am highly satisfied.

incredible picture—perfect blacks, vivid colors, and outstanding contrast. Very impressed with the overall performance.

Wow. What a difference. Our living room TV was a Panasonic Plasma we've had for 17 years -- so an upgrade seemed due. Actually, overdue. This LG Class C5 is amazing. I didn't fully appreciate it until we watched the opening ceremony of the Milan-Cortina Olympics. As the late Dick Enberg would say: "Oh, my." Now, I did quite a bit of research before purchasing this set. (I was limited to the 55" model because we have TV cabinet with closing doors to protect the TV from direct sun through clerestory windows.) This one was consistently highly rated and I can see why. Sure, a few snobbish reviewers recommended "better" sets that cost about a grand more. Seriously? Do they really believe we could identify a thousand dollars worth of difference if watching the 2 sets side-by-side? Or even know which one was pricier? I suspect the answer is no. One reviewer disliked the speakers and suggested adding a sound bar. The speakers are fine and there's no need for a sound bar (which would probably be out of sync). Do your own research and make the right decision for you. But, for what it's worth, I enthusiastically stand behind my 5-star rating. I'd give it more stars if they were available. Very highly recommended.

The TV fits over our new fireplace beautifully. Screen is beautiful and bright. It’s very user-friendly in all aspects. We are very happy with our purchase. pajama man who set up the TV were very knowledgeable, very friendly and very accommodating. It’s hard to find that in customer service nowadays.

We’re very happy with the TV. The picture is excellent. The sound is good. It’s easy to use. Everything about it is just fine. Best Buy installed the TV and set it up, service is excellent and we’re very happy with that as well. The technician was knowledgeable and very helpful.

The picture on this TV is amazing. We upgraded Netflix and HBO MAX to 4K and the picture is crystal clear in all lighting condictions. There are similar TVs that are cost less, but this one is worth the extra money.

Great picture. Remote is not user friendly. Directions on of box not helpful connecting devices.

Amazing quality picture, looks great with color and brightness. Overall LG UI and system navigation is not very good. The pointer system is annoying and inaccurate.

The picture is amazing! Lights our bedroom like a prized picture.

Best TV I have ever purchased. The picture is amazing, even while watching a TV show from the '60s. Due to being hearing impaired, I added an external speaker, but only because it is cheaper to replace a speaker than it is to replace a TV. No one repairs TVs any longer.

The TV has beautiful picture. The colors really pop out at you thanks to the unlimited contrast OLED's have. This is twice as bright as my LG CX OLED, which is a major plus for me.