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Customer reviews

Rating 4.8 out of 5 stars with 516 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-516 of 516 reviews
  • Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV fits over our new fireplace beautifully. Screen is beautiful and bright. It’s very user-friendly in all aspects. We are very happy with our purchase. pajama man who set up the TV were very knowledgeable, very friendly and very accommodating. It’s hard to find that in customer service nowadays.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not The Best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. The sound quality is inferior to our Samsung TVs regardless of the sound setting selected. 2. The LG Remote is a joke and difficult to operate. If you are looking to change settings or move seamlessly from Cable to Apps, forget it. The cursor technology is ridiculous and times out all too frequently; thus making any changes frustrating at best.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Lg oled evo 55"

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv, the picture is great and the sound is clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG OLED TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I are very happy with the TV and surround sound. The colors are very vibrant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Merchandise

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it’s the best TV on the market!!! The picture is outstanding and sound is amazing! I would recommend this Television to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Incredibly Sharp Image from 4K UHD Streams

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The image quality is incredibly bright and sharp. The bezel around the screen is very small and makes the image almost edge to edge.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Take the good with the bad.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture that is the best I have seen BUT I have noticed lately a couple small indentations in the screen that can reflect the light under certain conditions. It is not a common occurrence so I can live with it. I really wish I had noticed it initially when the TV was set up. The transition to watching Firestick is not as smooth as I would hope but just like in life "you have to take the good with the bad."

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happiness is

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a great TV at a good price. The installation and "training" was outstanding. Life should go this well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG OLEG review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent piece of electronic device I've yet purchased from Best Buy hands down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV! Super happy with the picture!!! Glad I chose it!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    LG tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv with a crisp , bright picture! Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Lg oled

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy the new tv, the picture quality is really nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Five star OLED TV - LG C5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Great price.OPED terrific. East install. Delivery service frsit rate.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my bedroom one of the best TV’s I ever owned

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great TV - Terrible experience with BestBuy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous TV but BestBuy delivery failed miserably. Waited 6 days for delivery, I missed a day of work, and BestBuy never reached out to say the delivery was delayed. Called and asked to speak to a supervisor and never got a call back! The TV was finally delivered 4 days late and I missed another day of work! Still waiting for that supervisor to call me. Horrible service. Do yourself a favor and take your business somewhere else.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Ozgood. Thank you for reaching out, and we understand the importance of having your LG TV (OLED55C5PUA) model delivered smoothly. If you haven't done so yet, we recommend contacting Best Buy customer service at 888-237-8289 for potential solutions. Since your TV has already arrived, one helpful step you can take now is to inspect the unit for any signs of damage or missing accessories before completing your setup. This ensures everything is in proper condition after the extended delivery timeline. You can also review your model’s support page here: https://www.lg.com/us/support/product/lg-OLED55C5PUA.AUS. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy LG

  • Rated 1 out of 5 stars

    Customer Complaint

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service regarding delivery and installation services were terrible. Received conflicting information from telephone service staff.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Joseph. Thank you for reaching out about your LG TV (OLED55C5PUA) model's delivery and installation experience. We understand the importance of receiving clear, consistent information when coordinating services for a new TV. If you haven't done so yet, we recommend contacting Best Buy customer services 888-237-8289 for potential solutions.

      To help you get the most out of your OLED once everything is set up, one helpful step is to run the Picture Mode Optimization by selecting AI Picture Pro or adjusting the OLED Pixel Brightness to match your room lighting. For more guidance, visit https://www.lg.com/us/support/product/lg-OLED55C5PUA.AUS. We’d be glad to take a closer look at what happened with your service interactions. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. ^Juvy LG