Customer Ratings & Reviews
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
- Model:
- OLED55C5PUA
- SKU:
- 11121926
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
New TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was exactly what we were looking for in the latest technology
I would recommend this to a friendLG-55 OLED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes awhile to get use to the remote. Does not have a number pad to switch channels.
I would recommend this to a friendOutdated OLED tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 stars because first of all the price is very expensive doesn't match with tv experience so that's a - 2 *. Second of all the color gamut is not as wide as Quantum technology and it is very noticeable, I would say 25% less than Quantumdot color. So outdated color like from 5years ago. So that's another -1* and finally the brightness and user interfaces still lagging still not good enough. So that's another -.5*. In conclusion, this TV is way over price and outdated color.
No, I would not recommend this to a friendEverything was good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleasant costumer services,I will like to make best buy my main shopping store
I would recommend this to a friendBlack friday is a scam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing cost same price as black friday so why did i buy it?
No, I would not recommend this to a friendBEWARE OF THIRD PARTY VENDORS. Sneaky Best Buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was buying this from Best Buy, but BEWARE, read the fine print, they have just started selling from THIRD PARTY VENDORS and I could not get an extended warranty through Best Buy. I was told to see if the vendor would have one. Best Buy, it is not right that you are so sneaky. Make it obvious that people are not buying from you. There isn't even a way to narrow down your buying search to just Best Buy. NOT a happy customer. The $1,200 tv is ok, the stars are for BEST BUY selling me a tv from a Tennessee vendor using marketing tricks.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG TV (OLED55C5PUA) model. We understand the importance of knowing exactly who you’re purchasing from—especially when it affects things like extended warranties and support options.
To ensure full protection, we recommend registering your TV on our official website. This allows you to verify your warranty and explore LG Premium Care options for extended coverage. For immediate benefits, download the LG ThinQ app, connect your TV, and register to potentially qualify for promotional warranty extensions and receive firmware updates. You can register and view coverage details here: https://www.lg.com/us/support/product-registration. For further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Tv shuts itself off
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV only lasted two weeks before randomly turning itself off when using HDR for a couple hours. Dolby digital setting only lasts 10 minutes before the tv restarts on its own. Also the Hawthorne location of Best Buy was a miserable experience going in to buy the new tv. No customer service, no one helped with anything. The only person I interacted with was when checking out and she was incredibly rude. Best Buy used to be a fun place to go and make your big tech purchases with employees who were knowledgeable and cared about what they were doing. I guess moving forward I’ll stick to getting items delivered.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Case. Thanks for sharing your experience with the OLED55C5PUA. We appreciate your detailed feedback, and while we don’t manage retail operations, we’re here to support you with your LG product.
If your TV is restarting during HDR or Dolby Digital playback, we recommend checking for the latest firmware update, as software enhancements often resolve compatibility and stability issues. Additionally, try disabling the Quick Start+ feature in the settings menu, as this can sometimes interfere with power cycling behavior.
We’d be glad to assist you further and explore additional solutions. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be ready to help.
—Charles
Delivery and Installation issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot review the item directly yet as it has not been delivered or installed. It has been delayed twice, the first time for weather, but the second time because they gave the TV to someone else and didn't have any more. Now, it is suppose to be back in stock as of 1/6, but they refuse to install until 1/14.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gerald. Thank you for taking a moment to share what’s been happening with your LG TV (OLED55C5PUA) model order. We understand the importance of having your TV delivered and installed on the timeline you were originally given, especially after already experiencing multiple delays. While delivery and installation schedules are handled directly by the retailer, one helpful step you can try is checking the order status and installation availability through Best Buy online portal, as updates sometimes appear there before they’re communicated by phone. For more details about the product, visit https://www.lg.com/us/tvs/lg-oled55c5pua-oled-4k-tv. We want to ensure you’re fully supported moving forward. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can take a closer look and assist you directly. ^Juvy
Randomly turns off
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought getting an upgraded version was supposed to be better. I upgraded from the c2, and it had better sound quality, and it didn't randomly freeze up and restart
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Corey. Thanks for sharing your experience with the LG TV (OLED55C5PUA) model. We're glad you enjoyed LG OLED before, and we know how crucial consistent performance is for your upgraded model. If your TV is freezing or restarting, check for the latest firmware update at https://www.lg.com/us/support/product/lg-OLED55C5PUA.AUS. Keeping your software updated may fix stability issues. You can also unplug the TV for 60 seconds and restart it using the physical button to reset it. For better sound quality, enable AI Sound Pro in the audio settings if you notice differences from your previous model. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-audio-problems--1388777718317LST. If you need further assistance, email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
no comment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very difficult to set up. Not user friendly. Really sorry I made this purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG TV (OLED55C5PUA) model. We appreciate the details you’ve provided about the setup process. One helpful step is to use the LG TV Setup Wizard, which guides you through the initial installation and makes connecting to WiFi, setting picture modes, and configuring inputs much easier. You can also access step‑by‑step instructions here: https://www.lg.com/us/support/product/lg-OLED55C5PUA.AUS. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^Juvy
Absolutely Horrible/Lack of Customer Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled order due to poor customer service in trying to coordinate delivery and setup. Absolutely know follow up from store manager as requested. I had to go to the Southridge store to communicate with a live person to get any answers.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for sharing your experience with us regarding the LG TV (OLED55C5PUA) model. We understand how important it is to have smooth coordination for delivery and setup, and we appreciate you taking the time to let us know what happened.
For this model, once purchased, you can register your TV on LG’s website to ensure you receive updates, warranty coverage, and support directly from LG. Registration also helps streamline communication in case you need service or setup assistance. You can register and access support here: https://www.lg.com/us/support/product/lg-OLED55C5PUA. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can provide additional support tailored to your unit. ^Juvy
Disappointing Service for a long time customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.55" LG TV Purchased with a scheduled delivery for 7/11. TV was delivered damaged and I was told that I have to take the time to reschedule another delivery. Multiple calls and delays re: inventory status of TV prevented arranging any delivery via phone. I had to return to store and arrange a new delivery for 7/18. That delivery and install remains a TBD
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, TommyC. Thank you for sharing your experience with us. We understand your inquiry regarding the damaged delivery of your OLED55C5PUA TV and the subsequent delays and issues with rescheduling. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-55-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/6621828.p?skuId=6621828
We appreciate your patience. —Renzo
Great tech, poor navigation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality picture, looks great with color and brightness. Overall LG UI and system navigation is not very good. The pointer system is annoying and inaccurate.
I would recommend this to a friendLG OLED #1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV I have ever purchased. The picture is amazing, even while watching a TV show from the '60s. Due to being hearing impaired, I added an external speaker, but only because it is cheaper to replace a speaker than it is to replace a TV. No one repairs TVs any longer.
I would recommend this to a friendAmazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.incredible picture—perfect blacks, vivid colors, and outstanding contrast. Very impressed with the overall performance.
I would recommend this to a friendIncredibly Sharp Image from 4K UHD Streams
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The image quality is incredibly bright and sharp. The bezel around the screen is very small and makes the image almost edge to edge.
I would recommend this to a friendLG tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv with a crisp , bright picture! Highly recommend.
I would recommend this to a friendLg oled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy the new tv, the picture quality is really nice
I would recommend this to a friendLg oled evo 55"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv, the picture is great and the sound is clear.
I would recommend this to a friend